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The Newcastle upon Tyne Hospitals NHS Foundation Trust
About
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit Newcastle Hospitals NHS Foundation Trust.
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Closed for applications on: 6-Jun-2024 00:00
Vacancy status: Closed
Closed for applications on: 6-Jun-2024 00:00
Key details
Location
- Site
- Royal Victoria Infirmary
- Town
- 317 02 Royal Victoria Infirmary
- Postcode
- NE1 4LP
- Major / Minor Region
- Tyne and Wear
Contract type & working pattern
- Contract
- Fixed term: 12 months (from date of appointment)
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £25,147 - £27,596 per annum
- Salary period
- Yearly
- Grade
- (Band 4)
Specialty
- Main area
- 317 Ophthalmology Admin Staff - RVI
- Interview date
- 26/06/2024
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
This post is to support a new initiative working more closely with our community optician partners to support patients who can be safely cared for by community opticians whilst also allowing patients to be seen closer to home.
This post offers an exciting opportunity for an experienced administrator to assist in managing the safe discharge of selected ophthalmology patients to the care of our community partners ensuring all required information is transferred to the community practitioners in a timely manner.
The role will involve using the community optician’s own bespoke IT system. The postholder will also be responsible for maintaining accurate records of discharged patients to facilitate accurate reporting and auditing of this service. The role is essential to ensuring patients are managed appropriately and do not end up lost in the system. In addition, the postholder will also support the wider ophthalmology failsafe team in helping to develop robust processes for the safe management of returning patients.
- Interview Date Wednesday, 26 June 2024
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
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Responsible for the safe transfer of patient care to community opticians for appropriate patients as instructed by clinicians.
Working with the admin manager ensure robust processes exist for the accurate transfer of all necessary patient information.
Use multiple IT systems to transfer and record patient information including photographic images.
Maintain accurate records of patients transferred to community services to allow relevant reporting and auditing of new systems.
Assist with the creation of written procedures for the duties undertaken.
Work alongside other ophthalmology failsafe team members to ensure safe management of patients requiring future follow up.
Working for our organisation
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients ‘contacts’ each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Detailed job description and main responsibilities
- The purpose of this role is to support and encourage individuals living with sight loss, who regularly attend for review, diagnostic tests and treatment, access healthcare services.
- This will involve reviewing hospital systems (e.g. Medisoft) to identify those patients to be reviewed. The role will then cross reference this with other data held on hospital systems to confirm which patients require treatment and when to uphold treatment plans within the clinically advised timeframe (as advised by clinicians).
- Many patients will change their contact details. The role will liaise with this complex group of patients to identify up to date information and facilitate their access to treatment.
- This will require caring, patient and tactful communication to help patients complete their treatment journey. For some patients this is often diagnosed later in life but they will remain a patient under our care long term leading to an ever increasing cohort of patients. With an ageing population this is set to grow.
- There will be extensive and close working with Trust clinicians, multi-disciplinary teams, Appointment booking Centre and community options (potentially other external organisations in future) to identify patients and support with referrals to and from different sites.
- The role will also proactively track and support patients during their treatment to ensure that they achieve specific treatment milestones.
- The post holder will therefore be required to utilise a diverse range of influencing techniques to support patients with treatment completion.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Person specification
Qualifications & Education
Essential criteria
- NVQ level 3 or equivalent qualification / experience plus: Knowledge of a range of work procedures and practices / Knowledge of a full range of administrative systems / Knowledge of medical terminology / Previous experience of NHS working procedures
Knowledge & Experience
Essential criteria
- Knowledge of a full range of Trust administrative systems or similar: Medisoft Site specific database
- Patient record tracking system Request Queue Shappt/Book Understanding of global NHS issues including recent reforms
- Caldicott Guidelines etc
- Freedom of Information Act
- Data Protection Act
- Ensure confidentiality and security of patient information
- Experience of working with service users in in Age Related Macular Degeneration and Glaucoma
- Highly developed patient-centred communication and influencing skills
- Experience of using hospital computer systems and extracting data
Desirable criteria
- Experience of working with ophthalmology services
- Experience of working with clinical and administrative professionals in giving assistance and advice on the collection interpretation and use of information
Skills & Abilities
Essential criteria
- Ability to work to tight deadlines
- Supervision skills
- Capable of working under own initiative, in a reasonable manner, and to agreed deadlines
- A high level of accuracy, optimum presentation of information and attention to detail
- Excellent organisational skills
Further details / informal visits contact
- Name
- Amanda Partridge
- Job title
- Admin Manager Service Coordinator
- Email address
- [email protected]
- Telephone number
- 0191 2826768
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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