Mae Trac yn falch o bweru recriwtio ar gyfer

Central and North West London NHS Foundation Trust

Gwybodaeth

Central and North West London NHS Foundation Trust (CNWL) is one of the largest trusts in the UK, caring for people with a wide range of physical and mental health needs. We have approximately 7,000 staff who provide healthcare to a third of London's population and across wider geographical areas, including Milton Keynes, Kent, Surrey and Hampshire.

As a Foundation Trust we involve service users, carers, the public, staff and partner organisations in the way that we are run and our future development. If you are interested in becoming a member of our Foundation Trust please visit: www.cnwl.nhs.uk

(source: Central and North West London NHS Foundation NHS Trust website)

Cysylltu

Address: 350 Euston Road; Regent's Place; London; London; NW1 3AX
Contact Number: 02032145700

Darganfod rhagor

Swyddi Gwefan

Cynnal a chadw system

Bydd Y system trac.jobs yn cael gwaith cynnal a chadw hanfodol yn 18:00 on Dydd Mawrth 2il Medi 2025. Rydym yn disgwyl i'r gwaith gael ei gwblhau gan 22:00 on Dydd Mawrth 2il Medi 2025.

Yn ystod y cyfnod hwn, ni fydd yn bosibl pori swyddi, mewngofnodi i'ch cyfrif na chyflwyno ceisiadau am swyddi.

Closed

Cyf: 333-J-PERI-0141 ID y swydd wag: 6305042

Perinatal Administration Manager

Closed for applications on: 5-Meh-2024 00:00

Statws y swydd wag: Closed

Closed for applications on: 5-Meh-2024 00:00

Lleoliad

Gwefan: Perinatal Wide
Cyfeiriad: Coombe Wood MBU
Tref: London
Cod post: NW10 7NS
Major / Minor Region: Llundain

Math o gontract a phatrwm gwaith

Contract: Parhaol
Oriau: Llawnamser - 37.5 awr yr wythnos (Monday to Friday 9-5)

Cyflog

Cyflog: £32,720 - £39,769 pa inc HCAS
Cyfnod cyflog: Yn flynyddol
Gradd: (NHS AfC: Band 5)

Arbenigedd

Prif leoliad: Administration

CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.

Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.

We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.

We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page

Become part of our team. We care for you as much as you care for others.

CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

Communication

Responsible for communication and information cascaded to administrators within the Perinatal Service via administrative forums and other communications methods.
Communicate complex or sensitive information both internally and externally in line with the information governance policy.
To form and maintain good working relationships with staff at all levels, including the administration team, medical teams, nursing staff, team managers and lead professionals.
To be able to communicate effectively and professionally with both internal and external agencies.
To act sensitively and tactfully when requests are made for subject access and freedom of information requests.
Support with the dissemination of regular communications to Trustwide Perinatal staff in relation to training events, mandatory training and appraisals.
Demonstrate interpersonal skills when dealing with all levels of staff across the Trust using persuasion, tact and reassurance where necessary.
To attend and actively participate in any relevant team meetings.
To liaise closely with all colleagues on matters relating to patient care, service organisation and delivery.
To establish and maintain effective lines of communication within all agencies.

Performance

To assist the Operational Leadership Team in the effective monitoring and recording of key performance, financial and quality and safety standards.
To liaise with Business Intelligence colleagues to ensure in order to obtain regular Quality and Performance reports and bespoke data reports showing service/team performance against these targets.
To compile the findings of the above in a format that is meaningful and effective for presentation at meetings such as the accountability board, Senior Management Team, Clinical Quality Meeting, Business meetings.
To work with the Performance, Information and Clinical System teams and in collaboration with the Management Team to review current systems and reporting processes, set up new systems and reporting processes.
To assist the team managers and staff members in the proper recording of activity and the setting up of systems to ensure this activity meets key targets.
To provide administrative support to the perinatal service manager in the appropriate management of complaints/incidents within their departments. This will include ensuring the collection and collation of statements and typing reports within the designated turnaround times.
To actively contribute to incident reporting and complaints management on Datix and to take the initiative to alert managers to instigate local risk management processes and follow through any actions.
To support the Operational Leadership in reviewing and managing the service risk register, business continuity plan and various logs.
To ensure the application of the requirements of the Data Protection Act and Freedom of Information Act to the confidential records and documents held in the Department.

Client Administration

To handle sensitive and confidential client information with due care and safely and proactively know who to contact.
To lead on the oversight and monitoring of the quality of data input to the teams’ information systems ensuring that they are in line with agreed procedures.
To coordinate, in conjunction with team managers, on the provision of administration support with the clinical processes in liaison with clinical staff.
To lead and support the team administrators to devise and implement data storing systems and ensure that there are systems in place to record the access and management of service user or team records in line with Trust/Perinatal Service policies and procedures.
To manage all administrative tasks with regards to client related governance systems: incident management on Datix, complaint log, serious incidents, outcome measures, CQC and CCQi inspection action plans.
To manage the subject access and freedom of information requests for the Perinatal service line and be the direct point of contact to the Trust data protection and freedom of information team.

Management of Resources

To be involved in the recruitment, supervision, appraisal, training and development of perinatal staff as well as temporary members of staff as appropriate.
To be responsible for developing an annual training needs analysis for the administrative staff in the service line in collaboration with the Perinatal Management Team and the Jameson administrative leads.
To take responsibility for managing cover for administrative staff for annual, study and other leave and absences.
To set up administrative ‘e’ systems and processes to increase, sustain and monitor productivity and effectiveness in the service as directed by the SMT and lead clinicians.

Training

To be responsible for coordinating and instigating, in conjunction with the team manager, a comprehensive local induction of new employees to the administrative team.
To devise bespoke training packages for the Perinatal Service to drive efficiency and productivity.
To participate in the local induction of all new staff with regards to information and clinical systems, workforce management systems, performance and quality standards.
To support and train staff with new ‘e’ systems and changes in operational and clinical processes.
To coordinate the perinatal specific training matrix.
To participate in the Trust’s supervision and appraisal programme.
To undertake any necessary training that is required to fulfil the objectives of the post and enhance personal knowledge and development.

Personal and Professional Development

To keep up-to-date of changing guidance, policies and information relating to Trust administration.
To ensure own timely booking and attendance of mandatory and statutory training.
To have the ability to manage change in a positive way
To engage in the supervisory framework where support in a safe space is offered and learning needs can be identified.
To ensure effective organisational and planning skills including, time management and decision making

Service Delivery and Development

To contribute as a member of the multi-disciplinary team, to the delivery of operational service/team objectives.
To contribute to in-service training sessions
To keep up-to-date of changing guidance and information relating to administration and to inform/share these with colleagues

Additional Information:

The post holder will be expected to meet the requirements of the NHS Knowledge and Skills Framework (KSF) appropriately outline for the post.

Vaccination

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system
Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period.
If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.

Gofynion yr ymgeisydd

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Manyleb y person

Education & Qualifications

Meini prawf hanfodol

Working at degree level, identified through a combination of qualifications and demonstrable experience
English and Maths GCSE at above grade C or equivalent
Demonstrable ongoing training

Meini prawf dymunol

Recognised qualification in the use of computer software e.g. Microsoft Word, Excel, Access, ECDLaining

Previous Experience

Meini prawf hanfodol

Administrative experience in a senior administrative post at Band 4 or equivalent to include some financial responsibility
Experience of and/or demonstrated aptitude for supervising and managing staff Experience of working in a busy administrative environment where required to manage diaries, deal with senior staff, service users; develop and maintain robust office systems
Experience of working in a busy administrative environment where required to manage diaries, deal with senior staff, service users; develop and maintain robust office systems

Meini prawf dymunol

Experience of working within the Public Sector

Knowledge and Skills

Meini prawf hanfodol

A comprehensive working knowledge of the use of Microsoft Office software – Word, Excel, Powerpoint and Access.
Knowledge of financial/budgetary monitoring and recording systems
Must have good organisational skills and ability to work on own initiative.
Clear communicator, both verbally and in written work.
Able to plan and prioritise day-to-day requirements of the team and meet deadlines
Understanding of local and national drivers for service delivery
Able to manage workload and work within broad policies and procedures. Can demonstrate ability to prioritise and plan a number of complex and conflicting work demands.
Ability to learn new skills and adapt to change.
Understanding of confidentiality issues