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South East Coast Ambulance Service NHS Foundation Trust

About

South East Coast Ambulance Service NHS Foundation Trust is part of the National Health Service (NHS). We respond to 999 calls from the public, urgent calls from healthcare professionals and provide NHS 111 services across the region.

As part of the NHS we are regulated by the Care Quality Commission (CQC). The CQC is the independent regulator of health and adult social care in England. It ensures that health and social care services provide people with safe, effective, compassionate high quality care and encourages care services to improve.

You can find our latest report here South East Coast Ambulance Service NHS Foundation Trust - Overview - Care Quality Commission (cqc.org.uk) and previous reports on the CQC Website.

We have a vision to support our staff and provide a caring, high quality and efficient urgent and emergency care service to our communities.

Our 4,000+ staff provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire.

Our two main functions:

Accident and emergency service to respond to 999 calls
NHS 111 service for when medical help is needed fast, but it's not an emergency

We currently have a number of available roles and we would love for you to join our service.

Contact

Address: Nexus House; 4 Gatwick Road; Crawley; West Sussex; RH10 9BG
Contact Number: 0300 123 0999

Find out more

Jobs Website

Closed

Ref: 278-PSGM-0524-CC Vacancy ID: 6308300

Patient Safety Learning & Governance Manager

Closed for applications on: 5-Jun-2024 00:00

Vacancy status: Closed

Closed for applications on: 5-Jun-2024 00:00

Location

Site: Nexus House
Town: Crawley
Postcode: RH10 9BG
Major / Minor Region: West Sussex

Contract type & working pattern

Contract: Permanent: Aligned to the Sussex system
Hours: Part time - 18.75 hours per week

Salary

Salary: £43,742 - £50,056 Pro rata
Salary period: Yearly
Grade: (NHS AfC: Band 7)

Specialty

Main area: Learning & Governance Manager

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.

Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. More information regarding our services and locations can be found on our website.

Detailed job description and main responsibilities

Liaise with stakeholders (internal / external) and agree terms of reference for responses, offering support and guidance to teams and managers on process.
Be a panel member for the Incident Response Group (IRG) and undertake investigations as a lead investigator.
Assist in the supporting of staff who are subject to incidents being investigated, ensuring regular feedback whilst encouraging a culture of openness and support.
Develop, deliver, and evaluate appropriate training to staff on PSIRF.
Complete reviews and work with the management team to produce action plans including the production of trust-wide safety improvement plans to address key learning themes and measure the test of effectiveness.
Monitor and assist with the collection of evidence for learning action plans.
Contribute towards documents written for Trust Board, SQCG, IRG and PSOG including other collaborative groups, as required.
To be the single point of contact, to those affected, including staff, patients, and families in the broadest sense; that is, the person or patient (the individual) to whom the patient safety incident occurred, their family and close relationships.
Ensure that deadlines and quality targets are achieved in relation to incident investigations, action plan outcomes and Duty of Candour requirements detailed in the National Patient Safety Incident Response Framework.
Responsible for the operational management of the Trust’s Patient Safety Incident Response Plan programme.
To produce and present a monthly IRG report to the system based Clinical Quality Governance Group.
To support (and deputise in the absence of) the Patient Safety Learning and Governance Lead to present completed reports to the Patient Safety Oversight Group (PSOG) for approval.
To prepare, present, attend and report back on all matters involved in the weekly IRG meetings, and deputise for colleagues during their absence on a needs basis.
To ensure that patients, carers, staff, and external organisations as appropriate, receive copies of completed reports and be able to support all key individuals through the process dealing sensitively and proactively to requests.
The post holder will support the investigators on a case-by-case basis to ensure a proportionate response has been completed; this will include undertaking (where required) and providing support and guidance for Duty of Candour and Being Open calls, and face to face meetings with patients, carers, relatives, and staff.
To work autonomously or, where necessary, work in conjunction with colleagues and escalate identified risks to the Head of Patient Safety / Patient Safety specialist(s)
Keep up to date with developments both nationally and locally in relation to the identification and management of the Patient Safety Incident Response Framework.
The post holder must be able to negotiate with senior managers to ensure system deadlines are met in relation to investigations and learning responses.
Surveillance and interpret national policy, guidance, and external issues that might impact on quality and patient safety issues. To further identify emerging trends and new issues; and to develop informed reports and summaries for the directorate’s senior leadership and executive management team as appropriate.
To establish collegial links with Patent safety leads across the system-based providers, working collaboratively whenever possible to ensure comprehensive investigations undertaken.

Please note that the salary range noted on the vacancy is in line with agenda for change (AFC) pay scales. All successful applicants would be placed automatically at the bottom of the banding, unless proven, relevant NHS or equivalent experience can be demonstrated.

Following the revision of current national legislation (Vaccine as a Condition of Deployment), the Trust has reviewed our requirements relating to staff uptake of the SARS-COV-2 (COVID-19) vaccination.

Going forward, for patient facing positions, we strongly recommend that new starters will be appropriately vaccinated unless medically exempt in order to offer greater protection against exposure to the virus for front line staff.

In line with this recommendation, if you are successful in your application for a front line post, we will seek information from you in relation to your vaccine status, including exemption status, as applicable.

Please note, all positions come with a Disclosure and Barring Service (DBS) check relevant to the post. This will either be a basic, standard, or enhanced check depending on the role. The level of check will be outlined in the conditional offer letter sent to successful applicants.

As part of the application process, you will be asked to declare any unspent/unfiltered convictions. If you are shortlisted you will then be sent a self declaration form, which must be completed prior to attending interview. for any queries relating to declarations, please contact the Recruitment Advisor listed on the vacancy.

The Trust is passionately committed to being an inclusive employer - a place where we can all be ourselves and succeed. As an employer we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement networks, facilities and services to support staff from different backgrounds.

We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief. The Trust is making progress towards its aim of becoming more reflective of the diversity of our community in our workforce and guarantees an interview to candidates with disability who meet the essential criteria specified. We particularly encourage applications from Black, Asian, Minority Ethnic and disabled applicants and those from other under-represented groups.

The Equality Act 2010 protects disabled people - including those with long term health conditions, learning disabilities and hidden disabilities such as dyslexia. If you tell us that you have a disability we can make reasonable adjustments to ensure that any selection processes - including the interview - are fair and equitable.

We are a committed to offering opportunities to individuals with disabilities and offer on-going support, should you be successful, with any adjustments you may need when performing your role.

When completing the application please use your name as it appears on your passport and please ensure you include email addresses and contact numbers for your referees to avoid delay in the recruitment process.

Please note that under our Trust policies, we're unable to employ anyone under the age of 18 years old.

The majority of our roles will include some travel between sites for business purposes. If the vacancy you’re applying for includes work related travel, you will be required to ensure that you hold and have covered the cost of suitable car insurance to support this.

Should you require an application form in an alternative format including large print or braille, please contact [email protected] stating the vacancy reference number and we will be happy to provide this.

When completing the reference section, please include details to cover the last three years’ history.

Due to the high volume of applications at SECAmb, we regret that we will only be able to contact those applicants who are shortlisted for interview. If you have not heard from us within 10 working days of the closing date, then please assume you have not been shortlisted for interview on this particular occasion.

Please note that we contact all applicants via Trac Jobs and would advise you check your Trac Jobs account regularly.

Please be aware that the Trust reserves the right to close this vacancy early if sufficient applications are received. For this reason we recommend completing your application as early as possible.

Follow our recruitment on Twitter @SECAmbRecruit and check out our Facebook page - SECAmb NHS Recruitment. You can also find us on Linkedin under South East Coast Ambulance Service NHS Foundation Trust.

We understand that AI tools can be useful for generating ideas or structuring your application. However, any content submitted must reflect your own experiences, skills, and understanding. Applications that are generated wholly or in large part by AI, without personalisation or accuracy, may be excluded from consideration. We value honesty, authenticity, and integrity in the recruitment process and expect all applicants to uphold these principles.

If you are a current SECAmb employee, by applying for this position, if successful you will move to the terms and conditions associated with the post. Any unsocial hours payments will be paid under the Section 2 agreement of agenda for change. Section 2 unsocial hours will need to be claimed via your monthly timesheet. More information regarding section 2 can be found in the Agenda for Change handbook and on the our dedicated Section 2 page on The Zone.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Person specification

Other

Essential criteria

Ability to travel between sites for work purposes.

Qualifications

Essential criteria

Degree, or equivalent knowledge and training gained from professional experience.
Experience in Patient Safety Incident Response investigations or high-level complaint investigations for a minimum of 2 years
PSIRF training – minimum of 2 days accredited course undertaken in the last 3 years.
Recognised qualification in PSIRF / risk management or equivalent knowledge gained from professional experience.

Desirable criteria

Have or be working towards a higher education qualification in a health or risk related subject.
Evidence of continuous personal and professional development

Knowledge

Essential criteria

Knowledge of the NHS Patient Safety Incident Response Framework

Experience

Essential criteria

Experience of managing PSII’s or high-level investigations
Experience of undertaking formal investigations and collecting and analysing evidence
Experience of using PSII methodologies.
Experience of effectively managing, leading, and working across teams
Prioritising workload in a dynamic environment to meet business needs.
Identifying and implementing improvements to processes.

Desirable criteria

Experience of delivering risk management and RCA training
Staff management.

Skills

Essential criteria

Able to meet the required IT Skills for the post with developed knowledge of Microsoft Office applications – Word, Excel, Outlook, and PowerPoint
Ability to work in partnership at all levels both within the organisation and with key stakeholders and groups across professional and inter- agency boundaries.
Excellent problem-solving skills, including the ability to resolve conflict and handle difficult situations effectively.