Operational Hospital Site Manager

Detailed job description and main responsibilities

You will hold a variety of accountabilities as the Site Manager. These include, but are not limited to:  

·       The Operational Hospital Site Manager (OHSM) will ensure there is a single responsible individual for each of the hospital sites to manage both the ESL and other residual based laboratories on that site, thus providing a single point of escalation to Synnovis and Trust Partners.

·       Direct and indirect line management responsibility for all employees in your service including delivering all aspects of people management, such as recruitment, performance management, absence management, learning and development, employee health and wellbeing.

·       Manage employee availability and shift allocation to ensure required employee resource levels, including where necessary, and within budget, temporary staffing requisitions, time sheet approval and overtime.

·       Ensure that all areas of responsibility comply with legislation and conform with ISO 15189 and the recommendations from recognised professional bodies.

·       Ensure the delivery and continuity of a diagnostic pathology service that enables high standards of patient care, maintaining all regulatory accreditation whilst delivering service improvement initiatives.

Key Responsibilities

·       Line manage employees, including delivering all aspects of people management, such as recruitment, performance management, absence management, learning and development, employee health and wellbeing.

·       Work with DOSD to support long term objectives of the service including skills gap analysis, workforce development and succession planning.

·       Working with Trust’s Pathology Business Unit and attend relevant Trust site meetings to represent Synnovis interest at all times

·       Participate in the strategic development and service improvement of the analytical service, being responsible for the implementation of new techniques, equipment, and tests, including all verification and validation work. 

·       Facilitate and highlight research, development and evaluation of new techniques in conjunction with DOSD, Scientific and Clinical leads. Assess the need for additional resources and new developments, developing business cases and strategies as required.

·       Plan and organise the work schedules to ensure necessary cover is provided to meet turnaround times and quality objectives including organising temporary resource where necessary.

·       Manage out of hours rota, adjusting as necessary to ensure the continued provision of a laboratory service 24 hours a day if required.

·       Encourage junior employees in their scientific expertise, knowledge and professional development, including the safe use of highly complex and sensitive equipment.

·       Work with Training lead and ensure appropriate competency training is delivered, including supporting induction, training and competency sign-off of new employees in own area.

·       Facilitate the provision of technical and operational training and be responsible for ensuring specialist training is delivered to scientific and support staff and other healthcare professionals. 

·       Provide regular updates to DOSD, including submitting Operational Performance data and present at relevant meetings.

·       Where necessary analyse samples in line with local Standard Operating Procedures (SOPs) including but not limited to recording results and necessary action on the Laboratory Information Management Systems (LIMS), ensuring all Information Governance (IG) requirements are met.

·       Closely support clinical staff in the interpretation, notification and follow-up of clinically significant results, and the clinical authorisation of highly complex results.

·       Ensure all incidents and events are correctly reported by all employees in Q-Pulse and other relevant software and support them in learning quality procedures and investigations.

·       In conjunction with the Quality team, monitor, report and action errors, hazards, and incidents logged in the CAPA module of Q-Pulse. This may include taking part in audits and investigations of incidents.

·       Oversee EQA and IQC performance and ensure corrective action has been taken.

·       Ensure compliance with all regulatory and quality requirements of regulatory directives, accreditation bodies, and local management including:

·       Care Quality Commission

·       UKAS

·       Synnovis policies and SOPs

·       Any other body in area of responsibility.

·       Develop, and regularly review relevant documents, including SOPs, COSHH and risk assessments in line with the ISO 15189 standard and where necessary propose policy and service changes.

·       Support in the development and implementation of Business Continuity and Serious Incidents Plans where necessary for your service line(s).

·       Troubleshoot and resolve technical laboratory problems and manage situations which may result in a service delivery failure, escalating anything that will impact the service continuity.

·       Demonstrate professionalism, patience and empathy when explaining complex subjects, and in particular when communicating with people who do not share same level of knowledge or understanding.

·       Maintain standards of conduct required by the HCPC to practice as a registered Biomedical Scientist.

·       Attend, and chair regular departmental meetings and ensure effective communication within the department and across the service line, deputising for DOSD as required.

·       Responsible for departmental budget, including the authorisation of purchases and the reconciliation of delivery notes with purchase orders; ensure appropriate stock levels and equipment within the units are maintained within budgetary limits. 

·       Support Synnovis commercial endeavours by providing accurate costings for laboratory procedures and commercial trials and contracts.

·       Take part in CPD activities to ensure that your practices and knowledge are always relevant and up to date to your specific area.