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Sussex Partnership NHS FoundationTrust
About
We provide NHS care and treatment for people living in south east England. Our mental health services provide care and treatment for people with conditions such as psychosis, depression, anxiety, dementia and personality disorder. Our vision is to provide outstanding care and treatment you can be confident in.
Team Reception Administrator
Closed for applications on: 8-Jul-2024 00:00
Vacancy status: Closed
Closed for applications on: 8-Jul-2024 00:00
Key details
Location
- Site
- Horsham, New Park House
- Address
- North Street
- Town
- Horsham
- Postcode
- RH12 1RJ
- Major / Minor Region
- West Sussex
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time
- Job share
Salary
- Salary
- £22,816 - £24,336 per annum
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 3)
Specialty
- Main area
- Administration
Welcome from our Chief Executive
Our organisation is expanding and we're looking for people with the right values, skills and/or potential to join us. We need people with energy, expertise, enthusiasm to help us provide the very best possible specialist NHS mental health and learning disability care. This involves helping us achieve our strategy to improve the quality of life for the communities we serve through People, Prevention and Partnerships.
So what can we offer you in return?
We're an organisation which puts people first. We'll do everything possible to help you feel respected, valued and included. We'll help you learn, acquire new skills and gain further experience to support your career development. And we'll provide the opportunity for you to bring your fresh ideas to work about how we can do things differently and continue improving.
You will also be joining a health and care system committed to working together to do the best we can for the communities we serve. Above all, at Sussex Partnership you'll have the chance to make a difference to the lives of the patients, carers and families across our communities.
As a Trust we are committed in making a difference. Your development is important to us, so don't forget to ask us during interview what opportunities we can offer. We can offer fully funded lifelong learning opportunities such as an apprenticeship from GCSE to Masters level.
If you like the sound of that, then come and join our team.
Job overview
An opportunity has arisen for highly motivated individual to join the Horsham Assessment & Treatment Service
We are looking for an individual who has experience of working on a front-line service and able to offer a friendly welcome to a very busy outpatient reception area. A strong sense of initiative, team working and multi-tasking skills are required to work in this patient-focused reception area. You will have the ability to stay calm whilst multi-tasking, be approachable showing kindness and sensitivity
Advert
- To provide effective reception and administrative support to the Horsham Assessment & Treatment Service , including welcome, telephone/email communications, scheduling appointments, scanning & uploading, handling post, ordering stationery and room bookings.
- To support the Admin Co-ordinators and Admin Team Lead in all areas of administration for the reception service.
- Develop working relationships with key people across the Horsham ATS service and play an active role in supporting the wider team with administrative tasks.
Working for our organisation
The work is varied and your role will be crucial in helping to ensure the team’s key performance targets are met by providing administrative support. You will be part of a friendly admin team and use the Trust's Carenotes system - The Electronic Patient Record Database. Successful candidates must be able to demonstrate excellent communication and interpersonal skills to effectively manage their workload whilst supporting the wider administration team and providing a front-line service. Kind, compassionate and caring admin professionals are encouraged to apply - An understanding of an outpatient setting within the NHS is desirable but training will be given to the right person.
Detailed job description and main responsibilities
Presents a professional and courteous image to all service users, visitors and staff entering and exiting the building.
Welcomes visitors and provides all possible assistance, including arrangement for access requirements, ensuring that the appropriate staff member is informed of their arrival.
Ensure that all information is handled in a confidential manner, in line with the relevant Trust policies and legislation.
Communicate courteously and politely at all times when dealing with enquiries, especially where there may be barriers to understanding, including booking interpreter services if required.
Support service users attending appointments in line with the Access and Active Engagement Policy. This may include ordering Taxis for service users.
To provide a comprehensive and efficient administrative support for the team whilst based in the reception area. This will include handling some aspects of correspondence, including post and dealing with telephone enquiries into the service. Also ensure all letters/parcels are ready for collection.
Ensure all post and correspondence that come into the service are filed and distributed using the correct procedures. Also, to open and process internal and external incoming and outgoing mail/post.
This will include that post, visitor signing in sheets and FP10s are filed correctly. Also uploading the FP10's on to Electronic Patient Record and email to GP Surgeries for their information.
Liaise with other services with the Trust and outside the NHS, and staff at all levels.
Assisting staff members with queries/requests of help with photocopying/post.
To undertake photocopying, post and filing as required.
To provide reception services, receiving visitors on behalf of the department, dealing sensitively with people, and on the telephone, taking accurate messages and providing follow up action as required, using appropriate initiative.
To accurately record messages and information from any callers and to initiate appropriate procedures, maintain effective channels of communication.
To assist in room bookings when required; assist with enquiries of systems in use. Also, to book clinic rooms for persons outside trust and to ensure needs are met.
Sussex Partnership NHS FT is committed to supporting a diverse workforce that reflects our communities. Our workforce is currently under-represented from Black and Minority, Ethnic and disabled communities and we would welcome applications from these communities.
We regret that we are unable to advise candidates if they have not been shortlisted. If you have not heard from us within three weeks of the closing date please assume that you have been unsuccessful on this occasion.
In the event of an excessive number of applicants the Trust reserves the right to close this vacancy earlier than indicated.
Sussex Partnership NHS Foundation Trust takes its responsibilities for the safeguarding and protection of children and young people and vulnerable adults very seriously and expects this of all its employees and bank workers. The Trust works with adult and children’s social care to ensure that the integrated service has systems in place to equip staff and bank workers with the knowledge and skills to recognize abuse, and take action to safeguard and protect vulnerable adults and children and young people. It is expected that all staff and bank workers familiarise themselves with the appropriate structures and policies and with the Sussex child protection and safeguarding procedures and the Sussex multi-agency policy and procedures for safeguarding vulnerable adults and undertake the relevant essential training and further training appropriate to their role.
Successful candidates are normally offered salaries at the bottom of the relevant salary range. However, where previous or equivalent NHS experience in a similar role can be demonstrated and evidenced, this may be taken into consideration when setting the starting salary.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Person specification
Qualifications
Essential criteria
- GCSE's of C and above
Desirable criteria
- Apprenticeship in Administration at Level 2
Knowledge/Experience
Essential criteria
- Proven Experience of working as a receptionist/administrator
- Good telephone manner
- Experience of working in a health care setting
Desirable criteria
- Understanding of Medical Terminology
- Awareness of mental health or lived experience
Skills
Essential criteria
- Interpersonal Skills
- Dealing with sensitive conversations with service users
- Importance of confidentiality
- Knowledge of Microsoft (word, excel, outlook and Powerpoint)
- Ability to work in busy environment
Further details / informal visits contact
- Name
- Bucci Fafa Young
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 07922591516
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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