Compliance Officer

Job overview

The post holder will be responsible for providing essential compliance management support to frontline services, acting as the compliance lead for a range of complex and business critical service standards. They will work closely with the Site Engineering and Soft Services Teams and Head of Estate Operations to assist with the successful delivery of individual projects and work packages, specifically those which drive service and performance standards, thus improving the experience for the service users and the welfare and personal development of team members. 

The post holder will provide specialist support to operational engineering and soft services managers. You will carry out complex analysis of their service requirements and associated team members' training needs. In addition, you will assist with the implementation of service initiatives, whilst supporting the development of a culture of continuous improvement. You will also ensure that resources are properly and effectively deployed to delivery agreed outputs, determined by key performance indicators. The post holder will ensure that compliance support is delivered to the agreed standards and will monitor and report deficiencies, taking the appropriate action to remedy any issues in consultation with departmental management. 

Interviews are provisionally scheduled for 12 July 2024.

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Operational Compliance Management

• Responsible for providing essential operational support to frontline services, acting as the compliance lead for a range of complex and business critical service improvements and workforce developments.
• Provides expert advice, support and guidance in relation to complying with HTM’s, 
  SFG20, the Essentia Standards and the National Cleaning Standards (2021). Supporting the implementation of these by providing assurance that policies and procedures are coherent, controlled, consistent and effective at managing risk.
• Assists with the service wide development, monitoring and production of key performance indicators and benchmarks of performance and associated service compliance thereof.

Technical

• Assists with designing and implementing service compliance initiatives, whilst developing a culture of continuous improvement across services. 
• Responsible for the introduction, development and implementation of a range of procedures, to ensure that effective processes and practices are in place.
• Ensures high quality technical information regarding projects and service delivery is maintained at all times.

Communication

• Ensures that effective communication exists at all levels and that key local and corporate messages are effectively communicated to all team members. 
• Employs negotiating and influencing skills to ensure time critical operational support is realised for the wider site Essentia services, in order for services to be delivered in line with SLAs.

HR

• Assists with the recruitment and selection of new team members. Reviews the service areas and vacancies in relation to skill mix and service needs.
• Responsible for ensuring all team members are trained in both specialist and local requirements, with the appropriate skills mix to fulfil the relevant knowledge framework, alongside being compliant with statutory and mandatory training.

Quality, Risk & Corporate Governance

• Manages the implementation of systems, control processes and risk management arrangements, to support monitoring of compliance with agreed standards, other Trust-wide policies and processes and best practice requirements.
• Implements and reviews the status of policies and procedures; reporting to document owners when reviews are required and ensuring any changes are communicated effectively to all stakeholders and team members

Financial

• Manages the procurement of goods and services as required, in line with the standing financial instructions and Trust processes.

Professional development

• Willingness to learn and adapt, embracing training as and when required; in order to 
  obtain, maintain and develop skills and knowledge base.
  

Authority

• The post holder has the authority to carry out first line discipline, to enable them to carry out their duties. In the absence of the Site Soft Services Manager, the post holder can take such reasonable actions as they consider necessary to maintain the agreed standards of service, within the designated guidelines.
• The post holder will be expected to fulfil any duties that are allocated and commensurate with the post, together with participating in an on-call and/or duty-rota.

Working for our organisation

Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

Essentia is part of Guy's and St Thomas' NHS Foundation Trust and is the in-house team responsible for non-clinical healthcare services. Essentia designs, builds, and maintains healthcare infrastructure vital to the smooth running of the Trust. This encompasses everything: from construction projects and healthcare planning to waste management, housekeeping, transport, and security. Essentia employs around 1,700 people who provide essential facilities management support to clinical teams. Essentia strives to be a great place to work, grow, and build a career. The Essentia Way is: 

• Working together
• Doing it well
• Looking after each other

We have a great NHS Pension Scheme, access to our own training academy, interest free season ticket loans, and much more. If you fit the criteria, then please apply and you could be part of our Community Family.