Deputy Head of International and Private Patients - Evelina London
Closed for applications on: 17-Jun-2024 00:00
Vacancy status: Closed
Closed for applications on: 17-Jun-2024 00:00
Key details
Location
- Site
- Evelina London Children's Hospital
- Address
- Westminster Bridge Road
- Town
- London
- Postcode
- SE1 7EH
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Site based)
Salary
- Salary
- £66,718 - £76,271 inc HCA
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 8b)
Specialty
- Main area
- Business
- Interview date
- 02/07/2024
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
An exciting opportunity has arisen within the Evelina London International & Private Patients (IPP) team to recruit to the role of Deputy Head of International and Private Patients.
The post-holder will lead on the development of a portfolio of private services within the Evelina London Clinical Group. They will work in close collaboration with clinical, financial and operational teams, marketing and cross-cutting business development functions to develop and implement a robust growth strategy for these services. They will act as bridge between the Evelina London Clinical Group and GSTT’s central private patient team, ensuring a fully aligned approach to business development and all interrelated activities.
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The role will provide senior leadership to operational and administrative teams within the IPP service. In conjunction with their team of operational managers, the successful candidate will lead and deliver service improvement and transformation projects which will improve the quality, access and experience of private healthcare for all service users within the hospital. They will demonstrate exceptional communication skills to work effectively at all levels across the clinical group; building effective collaborative structures and relationships in complex clinical areas and alongside busy NHS services and operational demands.
Experience of commercial, international and private patient services is desirable but not essential for this role. The ideal candidate will have a strong background in delivering on service improvement, operational delivery, staff management, complex stakeholder management and the ability to work well within a large multidisciplinary team. They will have strong commercial acumen and be driven to learn and innovate within a fast-paced, customer service focused environment. They will be committed to working cross-culturally, to learning more about the diverse patient groups referred to the Evelina London and to ensuring services are designed and adapted to meet the needs of these populations.
Working for our organisation
Private patient activity within the clinical group takes place at Guy’s Hospital, St Thomas’ Hospital, Evelina London Children’s Hospital and Evelina London community facilities.
Key locations for the delivery of private patient activity include:
• The award winning Evelina London Children’s Hospital which enjoys an international reputation for clinical excellence resulting in complex UK and international private patient referrals increasing significantly in recent years.
• The Westminster Private Maternity Suite located on the 12th floor of St Thomas’ Hospital.
• The Assisted Conception Unit (ACU) which is located on the 11th floor of Tower Wing of Guy’s Hospital and enjoys an international reputation. This service offers private fertility services to both UK and international patients.
• Outpatient facilities located on the St Thomas’ campus in Westminster Bridge Private Consulting Rooms, Wimpole Street Diagnostics Facility in the Harley Street Medical Area, and at Royal Brompton Hospital.
Evelina London is proudly part of GSTT. Following the merger of GSTT and Royal Brompton & Harefield NHS FT in February 2021, private patient services within the combined trusts have merged to create the largest private patient teams within the NHS.
Detailed job description and main responsibilities
The post-holder will work in partnership with consultants to develop their private practice, acting as a primary contact for consultants within their portfolio of specialities and delivering proactive account management services in order to improve consultant engagement and develop new commercial opportunities.
A key responsibility will be the line management and operational oversight of operational managers and administrative teams working in private services, working in partnership with Directorate Management Teams and operational leadership.
The post-holder will identify new business development opportunities and provide project leadership for the development of these services, leading on stakeholder engagement and service design. They will lead on private patient business planning for their services, including the preparation of any revenue or capital investment cases required to support growth.
They will regularly review the quality of current private patient services, benchmarking against competitors and reporting on patient and stakeholder feedback. They will work with operational and clinical colleagues to identify and implement opportunities for service improvement.
Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.
As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.
Flexible working
We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process.
Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.
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Person specification
Qualifications
Essential criteria
- MBA marketing/management/business or the equivalent in relevant management exposure
Desirable criteria
- Post Graduate marketing or management qualification
Experience
Essential criteria
- Commercial healthcare experience in public or private sector.
- Experience of developing business plans and programme/project management programmes resulting in positive value for money outcomes.
- Working in teams and management of HR issues.
- Budget Management.
- Evidence of delivering successful strategic and commercial performance management and clearly demonstrating improvement in the quality of service delivery; including business case preparation, service initiation, contract negotiation, and the development and monitoring of outcome and output measures
Desirable criteria
- Proven track record in the delivery of new business.
- Proven track record in relationship management and repeat business
Skills
Essential criteria
- Sound financial management skills, able to effectively manage budgets.
- Ability to be adaptable and to develop innovative commercial offerings.
- Problem solver – flexible and pragmatic approach to problem solving within confirmed working practices.
- Clear communicator- Excellent oral and written communication skills with ability to work with all levels of staff.
- Consultative in approach with exceptional influencing skills
- Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
Further details / informal visits contact
- Name
- Rory Mannion
- Job title
- Head of International and Private Patients
- Email address
- [email protected]
- Additional information
For informal discussions about the role please contact Rory Mannion- Head of International and Private Patients.
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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