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Welcome

Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.

Our values

Our PROUD values demonstrate to staff, patients and the public the standards of care and experience they should expect from our services:

• Putting patients first
• Responsive to patients and staff
• Open and honest
• Unfailingly kind
• Determined to develop

Proud of our history

• Westminster Hospital was founded in 1719 and was replaced by Chelsea and Westminster Hospital in 1993.
• Brentford Infirmary opened in 1896, renamed West Middlesex Hospital in 1920.
• Our two hospitals merged in 2015 to become one Trust.

Our vision and strategy

Our ambition is simple—to provide world class care. We combine globally recognised clinical expertise with locally delivered care to represent the NHS at its best. This has been tested with staff, patients and stakeholders and is delivered though our staff’s commitment to our values and our organisation’s focus on our 3 strategic priorities:

• To deliver high-quality care: Patients, their friends, family and carers will be treated with unfailing kindness and respect by every member of staff in every department and their experience and quality of care will be second to none.
• To be the employer of choice: Provide every member of staff with the support, information, facilities and environment they need to develop in their roles and careers, and recruit and retain people needed to deliver high-quality services to our patients and other service users.
• To provide better care at lower cost: Continuously improve the quality of care and patient experience through the most efficient use of resources (financial and human, including staff, partners, stakeholders, volunteers and friends).

These priorities are reflected in our clinical services strategy, our quality strategy and our annual operating plan. They are set out in our divisions’ detailed business plans and are the framework for our staff’s objectives and appraisals.

Who we are

• 7,500 staff and 700 volunteers
• We treat someone in A&E every 2 minutes
• We deliver a baby every 50 minutes
• We operate on a patient every 17 minutes
• We do 52 imaging procedures each hour
• We serve a diverse population of 1.5 million from the beginning to the end of life

Proud of our services

• We have one of the largest and busiest HIV and sexual health services in Europe, delivering world-class care and outcomes for 269,000 patients a year
• We’re proud to be part of Fast Track Cities, a global movement to end new cases of HIV by 2030
• We run specialist trans clinics and offer the first NHS-commissioned masculinising surgery service
• We have one of the largest and safest maternity services in the UK, delivering 10,500 babies every year
• Our world-renowned burns service is the leading centre in London and the south east
• We are one of the largest urgent and emergency services providers with some of the lowest ambulance handover times in the UK, treating 270,000 people this year

Proud of our workforce

• Our approximately 7,500 staff are recruited from our local communities as well as from all over the world
• Our staff rate us second among acute trusts in London as a place to work
• Despite challenges in the NHS, our staff vacancy rate remains significantly lower than the national average
• We are passionate about the health and wellbeing of our staff with a huge support offer, including our nationally-recognised free back-up care scheme and Timewise accreditation as a flexible employer
• We love to develop our people, offering a range of development programmes and apprenticeships, with our healthcare support worker apprentices winning Apprentice of the Year for two years running
• We offer a fantastic range of salary sacrifice schemes, from season ticket loans, bicycles and vehicles, to gym memberships, home electronics and holidays

Proud of our diversity

• Being truly inclusive involves commitment from our leaders, managers and all individuals across the Trust
• We encourage our staff to have a voice with four staff network groups—Enrich, Women, LGBTQ+ and Disability
• We embrace cultural diversity and inclusion with our maternity cultural safety champions and our development programme to support our leaders to lead with compassion and inclusivity
• We are a gold-awarded Veteran Aware employer, recognising our work in advocating for and supporting former and current defence and armed forces personnel
• We have an NHS Pastoral Care quality award for supporting our international recruits with an internationally educated nurse accelerated development programme and tailored approaches to onboarding

Proud of our supporters

Thanks to generous support from our local communities our charity CW+ can:

• Build and enhance clinical facilities to create an outstanding environment for patients and staff
• Deliver an art and design programme to support the wellbeing of our patients
• Invest in health innovation to deliver exceptional patient care

Proud of our environment

• Our intensive care unit is a world-class facility, home to the latest technology
• Our Sky Garden supports the mental health and wellbeing of our staff and patients
• Our neonatal intensive care unit cares for 150 more babies each year in a modern, purpose-built facility
• Our plans for a new ambulatory diagnostics centre at West Middlesex will bring care closer to home

Proud of our research

• We have recruited 3,500 patients into 160 research projects in the last year
• Our clinical trials unit, renowned for pioneered COVID-19 research, continues to lead in developing new antibody therapies and other treatments
• Our PrEP trial, the largest of its kind in the UK, has had significant national impact, underscoring our leadership in public health research
• We continue to lead research in areas such as maternal health, burns and infectious diseases

Proud to innovate

We continue to invest in digital innovation to improve care delivery:

• CW Innovation is a joint initiative between the Trust and our charity CW+ which tests and scales high-impact innovations to improve patient care and hospital operations, utilising digital systems, artificial intelligence (AI) and machine learning.
• Our portfolio of more than 90 projects positions us as a leader in innovation and next-generation health services.
• Our robotic surgery programme significantly reduces patient recovery time and length of stay.
• Sensium^® sensors remotely monitor vital signs every two minutes, compared with traditional monitoring of 4+ hours.
• Artificial intelligence (AI) algorithms give clinicians near-realtime risk prediction for COVID-19 patients.

Proud of our achievements

• One of the lowest hospital mortality rates in England
• Chief Executive Lesley Watts awarded CBE for her contributions to healthcare
• Magnet4Europe
• HSJ finalists for wellbeing and service redesign initiatives and highly commended in the Trust of the Year category
• RCM shortlist for excellence in maternity care during COVID
• Building Better Healthcare award for design of ICU
• Gaydio Award for 56 Dean Street #TestNowStopHIV campaign

Proud of our community

• Our 700 dedicated volunteers help improve and enhance patient experience
• We work closely with patient partners, community representatives, our membership base and council of governors to help shape our services
• Our community engagement efforts have been recognised through various awards, reflecting our commitment to building strong, supportive relationships with the people and communities we serve

Proud to support our frailty patients

• 1 in 10 patients over 65 and 1 in 2 patients over 85 live with frailty
• Our HOME initiative—Hydrate, Out of PJs, Mobilise, Engage—helps maintain our patients’ independence in and out of hospital
• In 2023/24 we conducted geriatric assessments on nearly 99% of eligible patients, ensuring better identification and management of frailty to improve health outcomes

Proud of our sustainability

• Our green plan is pivotal to delivering our vision—deliver high-quality care, be the employer of choice and make the best use of resources
• We have committed to reach net zero by 2040, with an interim goal of an 80% reduction by 2028–2032—our efforts have already led to a 20% reduction in our NHS carbon footprint with 2019/20, highlighting our proactive approach to sustainability

Flexible working

The Trust supports flexible working for our staff and we will consider flexible working applications. Flexible working arrangements need to meet the needs of the service. For further information please discuss this with the recruiting manager.

Find out more

• Learn more on the Trust website

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