Mae Trac yn falch o bweru recriwtio ar gyfer
University Hospitals of Leicester NHS Trust

Gwybodaeth
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Cysylltu
- Address
- University Hospitals of Leicester
- G58/G59 Block A Penn Lloyd Building
- County Hall
- Leicester
- Leicestershire
- LE3 8RA
Clinic Co-ordinator
Closed for applications on: 24-Meh-2024 15:48
Statws y swydd wag: Closed
Closed for applications on: 24-Meh-2024 15:48
Manylion allweddol
Lleoliad
- Gwefan
- Glenfield Hospital
- Cyfeiriad
- Groby Road
- Tref
- Leicester
- Cod post
- LE3 9QP
- Major / Minor Region
- Swydd Gaerlŷr
Math o gontract a phatrwm gwaith
- Contract
- Parhaol
- Oriau
- Llawnamser - 37.5 awr yr wythnos
Cyflog
- Cyflog
- £22,383 per annum
- Cyfnod cyflog
- Yn flynyddol
- Gradd
- (Band 2)
Arbenigedd
- Prif leoliad
- RRCV
AI tools like chatbots and virtual assistants can support you as you complete your application. For example, they can check for spelling or grammar errors, or help you to decide what to include.
But they shouldn’t replace your own responses or be used to write the application for you.
Relying too much on AI can negatively impact your chances of success, because automatically generated answers:
- might not be specific or relevant enough to address the criteria in the recruitment profile
- often seem generic and not personalised enough – an AI response won’t show your unique voice and perspective
- could misrepresent information about you, such as your qualifications, skills and experience
We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct.
Trosolwg o'r swydd
We have an exciting opportunity for a full time Clinic Coordinator working within the RRCV Group in the Thoracic Department
The team at the University Hospitals of Leicester NHS Trust is a busy and diverse working environment providing a high-quality service to patients and clinical staff with booking procedures. You will be part of a team of coordinators working to provide a seamless clinical booking service and you will need to have a flexible approach and a commitment to working as part of a team.
The successful candidate will need to be a good team player, able to use their initiative and prioritise their workload. to ensure tasks are completed in a timely manner. The ability to work to tight deadlines whilst dealing with frequently changing priorities is also essential.
The successful applicant will be enthusiastic, confident and self-motivated, enjoy working in a challenging, busy environment and will have experience of working in a busy customer focused environment.
Your work will mainly be telephone and IT based so you should have an excellent customer service background as well as good keyboard skills and proven working knowledge of Microsoft Office packages and HISS are essential.
If you are looking for a new challenge and would like to work in this busy, friendly environment then this is the role for you.
Advert
To manage clinics from a clerical perspective, liaising with patients, carers and staff of all levels, including medical staff. To be responsible for the efficient administration of outpatient appointments, from initial referral to patient attendance and finally discharge from clinic. To work closely with team members including nursing, secretarial and medical staff.
To provide support and guidance to patients, carers, relatives and others making contact with the service. To prospectively manage clinic slots to ensure maximum efficiencies within the service to agreed scheduling ensuring procedures are booked in accordance with Local and National Guidelines in relation to Referral to Treatment
Meticulous attention to detail and organisation skills are necessary for this role, as are excellent communication skills and the ability to work effectively as part of a team as this post will require working closely with a wide range of staff including Consultants, Nursing staff and the Admin & Clerical team so the ability to build relationships is a key requirement.
Gweithio i'n sefydliad
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
Please see job description/person specification for further details on the role
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To receive and register all referrals on HISS within 24 hours and take responsibility for liaising with Consultants as to the urgency of appointment required.
-
Be responsible for ensuring patients are put on to the relevant consultant’s / Nurse led waiting list and appropriate letters are sent out in keeping with Trust Policy
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To book from waiting list and arrange follow-up appointments as required by other hospitals, secretaries and wards
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To arrange new appointments on the HISS system in line with individual Consultant guidelines and agreed timescales
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To ensure all Local and National Standards are applied to referrals, RTT & National Cancer Wait times Targets, data quality checks, partial booking in accordance with UHL Patient Access and Data management Policy.
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To be responsible for the reduction or cancellation of outpatient clinics, liaising with medical staff in accordance with departmental guidelines
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Accurate RTT Management for deliverance of patient pathway.
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To be responsible for the receipt of all investigation results received in the department, collating these and bringing them to the attention of the medical staff in the manner specific by each Consultant
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To make up case notes for patients who are new to the university Hospitals of Leicester
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To be responsible for the preparation of case notes for Outpatient Clinics in line with consultant guidelines and departmental procedures
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Ensure accurate and timely process of clinical and administrative correspondence (forms, clinic letters) from the consultants and medical staff teams
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Any administrative duties as deemed necessary to support the patient journey including booking appointments and preparation of medical records
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To provide a reception service to the patients on clinic utilising the HISS system to document their arrival / Record patient clinic outcome at the end of their consultation and book any follow-up appointments and arrange investigations for patients
Please see job description/person specification for further details on the role:-
Person specification
Education & Training
Essential criteria
- GCSE or equivalent in Maths & English
Desirable criteria
- NHS standards and procedures
Experience
Essential criteria
- Previous clerical/administrative experience
Desirable criteria
- HISS/Patient Centre experience
Communication & Relationship
Essential criteria
- Effective Communication skills at all levels
- Ability to work on own initiative and as part of a wider team
Desirable criteria
- Data quality skills and demonstration of attention to detail
Planning & Organisational skills
Essential criteria
- Excellent organisational planning skills with ability to priortise workloads
Desirable criteria
- Ability to plan patient care in line with prescribed pathways and timeframes
Adherence to Trust Values
Essential criteria
- Able to demonstrate behaviours consistent with the Trust values
Additional Information
Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the publishing closing date if we receive a sufficient number of completed application forms.
Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.
UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from people from all backgrounds who match our job criteria.
Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.
UHL is committed to helping colleagues balance the demands of both their work and personal needs through flexible working arrangements wherever reasonably practicable and subject to service needs.
Disclosure and Barring Service Check
Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check.
The Trust will pay for the check initially and the money will then be deducted from your salary over a three month period commencing on your first month's payment.
The current price of a check is £38 for an enhanced and £18 for a standard check.
COVID 19 Risk Assessment
Due to the current Covid pandemic we have introduced a staff risk assessment into our pre-employment process. This now forms part of the mandatory pre-employment checks that will be carried out if you receive a conditional offer.
The risk assessment is intended to ensure you are able to safely perform your duties in any of our work areas, and if you have been identified as being particularly vulnerable to coronavirus. Our main aim is to reduce risk and to ensure the safety of all new starters to the Trust as well as current staff, patients and visitors.
If it is identified that you are within a vulnerable category, we will endeavor to make reasonable adjustments to accommodate this through discussions with both Occupational Health and your recruiting manager.
Covid Vaccination Status
Covid-19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We therefore continue to encourage our current and potential colleagues to get vaccinated.
University Hospitals of Leicester NHS Trust holds the principles of equality, diversity and inclusion at the heart of everything it does and all that it stands for. We are committed to developing a workforce that is representative of the community we serve. We welcome applications from the diverse community of Leicester, Leicester and Rutland, to help deliver healthcare services that meets the needs of our diverse communities.
Gofynion yr ymgeisydd
Manyleb y person
Training & Qualifications
Meini prawf hanfodol
- GCSEs in English and Maths or equivalent, eg NVQ
Commitment to Trust Values and Behaviours
Meini prawf hanfodol
- Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours
Experience
Meini prawf hanfodol
- Previous experience in an administrative role where patient/customer care was a job requirement. Accurate keyboard skills
Meini prawf dymunol
- Awareness of national policy concerning patient care and developments within the Trust. Previous experience of using computerised information systems
Analytical and Judgement skills
Meini prawf hanfodol
- Able to solve problems and take preventative actions, referring to others where appropriate
Planning and organisation skills
Meini prawf hanfodol
- Sound organisational skills - able to work under pressure and prioritise work. Able to meet deadlines. Able to use own initiative. Pays attention to detail and consistently produces accurate work.
Equality, Diversity and Inclusion
Meini prawf hanfodol
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs. All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Communication and relationship skills
Meini prawf hanfodol
- Effective team worker Flexible Good verbal and written communication skills. Deals with situations with tact and diplomacy. Able to deal with personal information with sensitivity, always respecting privacy and dignity Able to deal with enquiries where there may be barriers to understanding Ensures professional behavior and integrity at all times.
Skills
Meini prawf hanfodol
- Data protection and confidentiality. Adheres to policies and procedures
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Virjoda Kaur
- Teitl y swydd
- Service Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 07773625258
- Gwybodaeth i gefnogi eich cais
Or contact Kirsty Sutherland on 07815477704
Os ydych yn cael problemau'n gwneud cais, cysylltwch â
- Address
- Paget house, 2 West street
- Leicester
- Please select region, state or province
- LE1 6XP
- Telephone
- 0116 502 7298
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