Trac proudly powers the recruitment for
Oxford University Hospitals NHS Foundation Trust
About
The Oxford University Hospitals NHS Foundation Trust (OUH) is one of the largest acute teaching Trusts in the UK, with a national and international reputation for the excellence of its services and its role in teaching and research.
Find out more about the Trust on their web-site at www.ouh.nhs.uk
Watch how OUH goes about delivering compassionate excellence on the ouhnhs YouTube channel
SEU Triage Ward Clerk
Accepting applications until: 01-Aug-2024 23:59
Vacancy status: Open
Accepting applications until: 01-Aug-2024 23:59
Key details
Location
- Site
- John Radcliffe Hospital
- Address
- Headley Way
- Town
- Oxford
- Postcode
- OX3 9DU
- Major / Minor Region
- Oxfordshire
Contract type & working pattern
- Contract
- Permanent: Full time, long days, nights and weekends
- Hours
- Full time - 37.5 hours per week (Shifts are 11 hours long(plus a 1 hour break) and comprise day and night shifts. Day shifts are 07:30 - 19:30 and night shifts are 19:30 - 07:30.)
Salary
- Salary
- £22,816 - £24,336 per annum pro rata
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 3)
Specialty
- Main area
- Administrative Services
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values
Job overview
Provide a high quality, comprehensive and professional administration service in support of the clinical activities undertaken on the Surgical Emergency Unit.
Advert
An exciting opportunity has arisen for an enthusiastic and motivated individual to become part of a friendly team of ward clerks based within the Surgical Emergency Unit(SEU). The successful applicant will be asked to work within the SEU Triage assessment area, where 24/7 ward clerk cover is provided so the post holder will be asked to work day and night shifts, weekdays and weekends, as part of the administration team to ensure the smooth running of SEU Triage. The post holder will provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital, be able to accurately record and input data into the Trust's EPR system in a timely manner and file departmental records containing sensitive patient information while maintaining patient confidentiality at all times.
You should enjoy communicating with a wide range of people, be highly organised and have a flexible approach to work. Attention to detail and good keyboarding skills are essential.
As a new member of the team, we offer a supernumerary period of training to help you settle in. We are committed to staff development and we will help you develop your skills for the role, as required.
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Detailed job description and main responsibilities
The overall purpose of this role is to provide a high quality, comprehensive and professional administration service in support of the clinical activities undertaken on the Surgical Emergency Unit.
Main responsibilities
- To be responsible for the reception of patients, relatives and carers and ambulance staff in a calm, professional and polite manner
- To provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital.
- Use tact, diplomacy, understanding and compassion when communicating with patients and visitors who may be distressed
- To answer telephone calls from referring doctors regarding the admission or transfer of patients to the SEU and ensuring this is communicated effectively to the on-take clinical team
- Collect personal and confidential information from patients or relatives in order to complete the admissions process. Data may be collected at the SEU Triage reception area or directly from seriously ill patients who have been taken directly to a trolley or bed within the unit.
- To accurately record and input information into the Trust’s EPR system in a timely manner
- To collect and accurately input information into the SEU database
- To complete the admissions process within SEU Triage, printing labels and wristbands for all patients
- Scan patient documentation into correct patient records in EPR in accordance with Trust guidelines
- To ensure the tracking and requesting of medical notes for SEU patients
- File departmental records and organise the culling of filed notes in accordance with Trust guidelines
- To ensure that information on overseas patients is entered accurately onto EPR, to ensure appropriate charges are incurred
- Photocopying and other general office procedures
- To deal with general enquiries to the unit regarding patients, both internally and from external agencies such as Police, other health care workers and insurance companies ensuring that they are directed to the correct department of the Trust
- To work as part of the combined SEU team, providing administration cover where necessary at times of peak workload and / or unavoidable absences or shortages of staff as requested by the management team
- To understand own role and involvement in a Major Incident
- To contribute to own personal development, through attendance at mandatory training and annual appraisal
- To participate in the induction and training of new members of staff within the team
COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment , we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.
Nursing and Midwifery: For candidates applying from outside the UK: Please be advised that we work in partnership with Envertiz who will be managing your recruitment therefore by applying you are consenting to us passing your contact details and application to Envertiz so they can manage your recruitment and on-boarding. If you do not consent to this, please do not apply.
Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.
Referencing: When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.
Next Steps: Please make sure that you read the job description and person specification, and that your supporting statement reflects this as your application will be judged against these criteria. Candidates selected for interview will be contacted after the short-listing process, usually within 2 weeks. (Please note that shortlisting times vary when applying for a Medical position within the Trust). The majority of correspondence will be via the e-recruitment system; therefore you should check your emails regularly including junk mail folders in web-based email products.
No unsolicited recruitment agency telephone calls or emails.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Person specification
Shortlisting criteria
Essential criteria
- Education - Good general level of education, GCSE or equivalent in English
- Good IT skills
- NHS experience or experience in customer service environment
- Special skills - Analytical and judgement skills
- Attention to detail
- Excellent communication skills, ability to communicate effectively with individuals at all levels
- Excellent keyboard skills
- Ability to prioritise own workload and meet deadlines
- Ability to work effectively under pressure
- Able to work without supervision
- Willingness to attend further training as required
- Flexibility in approach to work and the changing needs of the service
Desirable criteria
- Education - Recognised IT qualification
Further details / informal visits contact
- Name
- Debraj Chakraborty
- Job title
- Lead Ward Clerk
- Email address
- [email protected]
- Telephone number
- 01865 223238
- Additional information
Emma Berry - SEU Triage Sister: [email protected]
Start your application
You must sign in to a Trac account before you can apply for this job.
Sign in
Create an account
Create your account and apply for your new job!