Primary Care Business Manager

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KEY DUTIES AND RESPONSIBILITIES

COMMUNICATION

•      The post holder will be required to maintain constructive relationships with a broad range of stakeholders.

•      Participate in relevant working groups/projects, services and initiatives to provide, information and analytical advice and expertise.

•      Develop and implement data collection systems that will provide accurate and timely data.

•      Present information and issues, explaining highly complex issues, to a wide range of stakeholders.

INFORMATION RESOURCES,  ANALYSIS AND  DECISION MAKING

•  Devise and provide improvements to current management information, analysing, reporting and suggesting procedures to enhance decision making processes.

•      Ensure timely and accurate detailed information analysis and reporting to management on agreed areas of work.

Using insight and evidence for improvement

•      • To make best use of relevant evidence to support improvements in primary care across all areas of the team’s responsibility.

•      To contribute to the delivery of systems that clearly identify the level of expected performance, monitor that performance and where necessary take appropriate action.

•      To contribute to the development of a learning culture that encourages the use of initiative and innovation, and supports personal and team development, through team and individual performance appraisal and review, evaluation and evidence-based examples of good practice.

•      To encourage innovation that supports the NHS GM values, cultures and contributes to future successes.

PLANNING & ORGANISATION

•      Contribute to performance improvement, taking a lead for identified areas.

•      Provide coordination of and participate in relevant working groups and provide project advice, expertise and support where requested.

•      Provide relevant and timely specialist advice and guidance on own portfolio.

•      Work with members of the Team to investigate the causes of any variance from plan and proactively contribute to the implementation of solutions.

•      Management of a risk and issues tracking mechanism and the resolution and escalation processes.

•      Contribute to the strategic planning of team projects, identifying interdependencies, and potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary.

•      Contribute to short, medium and long-term business plans.

Developing an excellent organisation

•      To ensure the health, safety and wellbeing of all staff within the department.

•      To ensure compliance with all confidentiality and governance requirements within the department.

•      To adhere to the NHS Managers Code of Conduct and any other relevant professional codes of conduct at all times.

PATIENT/CLIENT CARE

Enabling patient and public involvement

•      To act as a champion for patients and their interests and involve the public and patients in the policy development and decision- making of NHS Greater Manchester.

•      To ensure all public and patient contact with the office is of the highest professional standard.

•      To embed patient and public involvement within NHS Greater Manchester at all levels of decision making.

Improving quality and outcomes

•      To support the delivery of primary care for the area, including identifying needs, development and assurance and interventions of numerous services including NHS primary cared medical services, dentists, pharmacists and optometrist.

•      To contribute to the performance management of delivery against programmes to ensure improvements in outcomes and quality intervening when necessary to ensure improvement.

•      To work collaboratively across the system to support the primary care transformation agenda to improve quality and outcomes.

•      To work collaboratively across the NHS GM matrix

POLICY & SERVICE DEVELOPMENT

•      Develop policies and procedures in own work function with an impact on the wider organisation, as required.

•      Contribute to the development of an integrated approach to service management.

Partnership and cross boundary working

•      To work with key stakeholders in the development of services and strategies.

•      To work within the ICS and with NHS England in the development of programmes and policies

FINANCIAL & PHYSICAL RESOURCES

•      Provide regular reporting on the targeting of resources and monitoring their implementation from a value for money perspective.

•      Provide oversight and monitoring of all aspects of team budgets or manage budgets as required.

•      Ensure project expenditure is monitored accordingly

PEOPLE MANAGEMENT

•      Take a lead in the coordination of training, development and recruitment activity across the Team.

•       Manage staff, undertaking appraisals, and managing any employee relations issues.

Promoting equality and reducing inequalities

•      To uphold organisational policies and principles on the promotion of equality.

•      To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday action ensure we meet our duty to uphold and promote equality.

Leadership for transformational change

•      To model a collaborative and influencing style of working, negotiating with others to achieve the best outcomes. Embedding this approach across the Directorate.

RESEARCH, DEVELOPMENT & AUDIT

• •      Contribute to the development of key performance indicators.

•      Delegate aspects of research and development activities, collating information, analysing and reporting findings.