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North Tees and Hartlepool NHS Foundation Trust

About

We are an integrated hospital and community services healthcare organisation serving around 400,000 people in Hartlepool, Stockton and parts of County Durham. We also provide bowel and breast screening services and a number of community based services to a wider population in Teesside and Durham.

Our turnover is around £365m and we employ a number of medical, nursing, clinical and non-clinical support staff totalling approximately 5,500 people.

We operate our services from two main hospital sites, University Hospital of North Tees and University Hospital of Hartlepool.

The University Hospital of North Tees provides emergency and planned medical and surgical care, maternity services and a wide range of diagnostic services and outpatient clinics

The University Hospital of Hartlepool provides patients with a wide range of diagnostic services and outpatient clinics, day case and low risk surgery

We also run services from various other sites across the local area including Lawson Street (Stockton), One Life Centre (Hartlepool) and Peterlee Community Hospital.

Contact

Address: University Hospital Of North Tees; Hardwick; Stockton-On-Tees; County Durham; TS19 8PE
Contact Number: 01642 617617

Find out more

Jobs Website

Closed

Ref: 345-COM6393903 Vacancy ID: 6393903

Clinical Support Officer

Closed for applications on: 16-Jul-2024 00:01

Vacancy status: Closed

Closed for applications on: 16-Jul-2024 00:01

Location

Site: University Hospital of Hartlepool
Address: Holdforth Road
Town: Hartlepool
Postcode: TS24 9AH
Major / Minor Region: Durham

Contract type & working pattern

Contract: 6 months (Fixed term: 6 months)
Hours: Part time - 15 hours per week (Pro rata, per annum)

Salary

Salary: £22,816 - £24,336 per annum pro rata
Salary period: Yearly
Grade: (NHS AfC: Band 3)

Specialty

Main area: Admin & Clerical

Interview date: 24/07/2024

We are on a continuous journey of improvement and transformation , however our main priority is, and always will be, providing safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. If you share our passion then apply for this opportunity and help us make our patients’ experience the best it can possibly be.

With a budget of around £365m, three hospitals and 5,500 staff, North Tees and Hartlepool NHS Foundation Trust provides hospital-based services to the population of Hartlepool, Stockton on Tees and parts of East Durham and Sedgefield as well as community, therapeutic and screening to a wider population across Durham and Teesside.

Detailed job description and main responsibilities

Reporting to the Service Lead / Senior Administrator’s, the post holder will provide and develop effective, efficient administration and clerical support.

To be first point of contact, either via telephone or email, establishing the nature of the enquiry with Service Lead/Snr Administration and all Health Professionals.

Where appropriate, provide support to the clinical service in response to the needs of the service.

To support / assist with the performance targets subject to service requirement and monitoring the Patient Pathway and Referral to Treatment.

To support with the upkeep of reports, spread sheets and databases and to extract structured information on an immediate basis, when requested.

To support Senior Administrator’s with staffing rotas where necessary, ensuring adequate and appropriate cover of clinics are maintained.

To support with the application of clinical rotas and changes to rotas.

To support the Service Lead / Senior Administrator’s in service developments, supporting the consistency and timely rollout of new developments.

To keep up to date with all administrative processes and systems in use.

To prioritise own workload and that of others where appropriate, gathering information and supporting demands from Service Leads.

To support with the provision of a comprehensive administrative and clerical support service, providing advice, assist with the development of procedures and systems, and sharing good practice.

To demonstrate empathic and reassuring skills when dealing with anxious or distressed patients.

To use own judgement when problems arise and seek potential solutions for those they support.

To be prepared to make decisions on a daily basis and travel across sites if necessary, to ensure the service operates effectively.

To act as a point of contact for any information or requests for the service.

To assist with ensuring the secure records management systems are adhered to across all service sites, maintaining accurate systems of tracing and tracking for all records transferred in and out.

To support all patient records/service records are archived in line with Trust Policies and Procedures.

To maintain communication mechanisms, ensuring appropriate dissemination of information.

To assist in the Estates function by providing an effective support system with regard to equipment, general state of repair of premise/area, reporting and recording repairs/defects to appropriate agents.

To have a clear understanding of incident reporting.

To actively participate in relevant service training and mandatory training.

To support Service Lead / Senior Administrator’s with the implementation of new policies and proposed changes to working practices and procedures, within own area.

To ensure stock and non stock supplies are ordered in a timely manner ensuring the smooth running of service.

To demonstrate commitment to IWL principles and flexible working patterns, in order to meet the needs of the service and staff

To tackle discrimination and harassment, and promote Equality and Diversity in the workplace

To support the reduction in sickness absence, workplace accidents and adopt a Zero Tolerance policy of violence against staff.

**Please note - Once sufficient applications have been received this vacancy may close early**

Please check your email address on a regular basis as applicants invited to attend an interview will be notified via this method.

As part of our recruitment process, you will be required to undertake pre-employment screening:
Disclosure and Barring Scheme (previously Criminal Records Bureau)
Where a post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it may be necessary for a submission for Disclosure to be made to the Disclosure and Barring Scheme to check for any previous criminal convictions. Should you require a copy of the Trust's Disclosure and Barring Service Policy, please contact a member of the recruitment team on 01642 624023.

It is the policy of North Tees and Hartlepool NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost for their DBS certificate. The method of payment for this is via salary deduction from your first month's pay on commencement with the Trust.

Please note the essential qualifications required for the post outlined within the Person Specification. You are required to hold and provide evidence of the necessary qualifications for the post at interview should you be shortlisted.

For any new employees commencing employment with North Tees and Hartlepool NHS Foundation Trust , you will be subject to satisfactory completion of a 6 month probationary period. Please note that internal applications and individuals that are appointed to fixed term appointments of less than 6 months duration are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or a bank member of staff).

As part of our pre-employment screening process, all applicants are required to provide references covering their last three years employment history. Applicants are requested to ensure e-mail addresses for all referees are included on their application form. Personal references are not acceptable.

If the hours advertised for the post are up to full time (37.5 hours per week), applications are still welcomed from individuals who may be seeking to work less than full-time hours and all requests will be considered in line with the post being appointed to for the successful applicant.

North Tees & Hartlepool NHS Foundation Trust operates a No Smoking Policy.

If you experience any technical difficulties applying for this post please contact a member of our recruitment team on 01642 624023 quoting the vacancy reference.

Equal Opportunities

The details in the Monitoring Information section of your application will be used for monitoring our recruitment process and will not be seen by the interview panel. The information you give will be treated in the strictest confidence. To meet its commitment to promoting equality of opportunity, the Trust’s policy is that individuals will be recruited, trained and promoted according to ability and job requirements only. As such we welcome your application irrespective of your gender, race, disability, colour, ethnic or national origin, and nationality, and marital status, responsibility for dependants, religion, trade union activity and age.

Disability

The Trust gives full and fair consideration to applications for employment received from disabled people. We are a “Positive about Disabled People” employer, and we hold the ‘two ticks’ Disability Symbol, which is a recognition given by Jobcentre Plus to employers who have agreed to meet five commitments regarding the recruitment, employment, retention and career development of disabled people. If you have a disability, which makes it difficult for you to complete our application form, please do not hesitate to contact the recruitment team on 01642 624023.

Armed Forces Covenant

As a supporter of the Armed Forces and an employer of Reservists, North Tees and Hartlepool NHS Foundation Trust are proud to be a signatory of the Armed Forces Covenant, which is a promise by the nation to ensure that those who serve or who have served in the UK Armed Forces (and their families) are treated fairly.

We recognise that reservists and veterans bring a variety of transferable skills and qualities to our workplace, developed through their military careers. Our commitment to supporting the Armed Forces Community has been recognised through the Armed Forces Covenant as a Silver Employer.

What does this mean?

We proactively demonstrate our forces-friendly credentials within our recruitment and selection processes, by having a Guaranteed Interview Scheme for those indicated as part of the Armed Forces Community. We engage with our local and regional Career Transition Partnership representatives and are a member of Step Into Health. We employ veterans and reservists from differing branches of the Armed Forces and actively promote our positive policies for the Armed Forces Community, including our Special Leave policy. We advocate support for defence people issues, including facilitating easier access to Healthcare Services for our patients within the AF Community. We have supported employees through Reservist training, through additional leave for their training and ongoing support under our Special Leave policy.

Person specification

Qualifications

Essential criteria

NVQ Level 3 Business Administration
NVQ Level 2 Customer Service
GCSE in English Language

Desirable criteria

ECDL or equivalent
IT Qualification
RSA II Typing or equivalent

Experience

Essential criteria

Minimum of two years admin and clerical experience
Experience of supporting staff
Experience of patient information systems

Desirable criteria

Experience of Community Services
Experience of System One / Trakcare / Patient record systems
Waiting List Management

Skills/Aptitudes

Essential criteria

Computer literate with good keyboard/typing skills, good knowledge of office packages word and excel
Excellent planning and organisational skills
Good interpersonal skills
Good written and numeric skills
Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work.
Demonstrate willingness to be flexible and to work in other clinical areas throughout the Directorate as and when required in accordance with operational needs
Ability to work 24 hours, 7 days a week working pattern subject to the needs of the service

Desirable criteria

Experience of dealing with members of the public

Disposition

Essential criteria

Enthusiastic, motivated, and organised with a pro active and flexible approach.
Ability to work calmly under pressure/meet tight deadlines whilst delivering high quality work
Must enjoy working on their own or as part of a Team.
Ability to travel independently
Ability to deal with frequent competing demands from service needs
Ability to deal with potential pressure of distressing or emotional circumstances e.g angry patients wishing to complain about the service, adverse events.
Demonstrate a responsible, dependable caring and sensitive nature.