Full Time - (RSS) Administrator Assistant - Band 3

Job overview

NHS Surrey Heartlands works in partnership with local health and care organisations – along with staff, patients, their carers families, and the public - to support people to live healthier lives. We have an ambitious vision for transformation and continuous improvement of health and care across our footprint, supporting the overall objectives of our wider integrated care system; to improve outcomes in population health and healthcare; tackle inequalities in outcomes, experience, and access; enhance productivity and value for money and support broader social and economic development in their area.
We are looking for an enthusiastic, self-motivated and highly organised individual who will thrive on the challenge of working in this demanding and developing environment and who are able to provide a high-quality service to patients, clinical staff and mangers across the range of partner organisations. 
The role of a RSS Administrator Assistant (band 3) is to provide a high level of administrative support in the Referral Support Service (RSS),  this will include liaising with clinicians, patients, primary care and other administrative or partner organisation staff. Leading by example in ensuring a patient focused service by responding to all queries in a timely and professional manner. 

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The Referral support service main objectives are to support GP practices, Providers such as local NHS acute trusts, independent and community services and the patients by :

•    Supporting the patient’s by getting their referral to get to the right place first time.
•    Ensuring patients are offered choice of provider as per NHS national guidance.
•    Supporting GP practices and giving advice on referral pathways, freeing up time for care.
•    Ensuring all referrals are worked up effectively as per referral pathways for each specialty at providers i.e., relevant bloods and diagnostics have been undertaken and completed prior to referral by primary care to provide a better patient journey and avoid delay to patient care and any duplication at the providers.  
•    Being able to provide insight on service utilisation across Surrey Heartlands ICB

Support the organisation in achieving the vision of excellence in everything we do by promoting equal opportunities, fairness, equity and inclusion through best practice working, monitoring, training and evaluation.

The base for this role is Epsom however the team does offer a mix of remote and office working.  However will need to be able to get to the office 5 days per week if required. 

Working for our organisation

Surrey Heartlands is a partnership of organisations working together - with staff, patients, their carers, families, and the public - to support people to live healthier lives. Surrey Heartlands developed into an Integrated Care Board (ICB) since July 2022, working through 4 Integrated, dynamic, and sustainable place-based partnerships (our Places), each working together to deliver a shared vision across Surrey.

The 4 Place partnerships are known as:

North West Surrey Alliance

Guildford and Waverley Alliance

Surrey Downs Health and Care

East Surrey Place

We have an ambitious vision for transformation and continuous improvement of health and care across our footprint and to deliver our objectives we need a team of capable, collaborative professionals who share the same vision. We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes.

We welcome all applications, especially those from underrepresented communities, including people with a disability, and those from Black, Asian and Minority Ethnic (BAME) backgrounds.