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NELFT NHS Foundation Trust

About
NELFT NHS Foundation Trust provides mental health and community services for over 4.9 million people living in the London Boroughs of Waltham Forest, Redbridge, Barking and Dagenham, Havering, and across Essex and Kent.
We work to ensure our patients, their friends and family, feel confident that their health needs are well met. With an excellent reputation for research and development, our skilled health professionals are at the cutting edge of evidence-based innovation, opening up the possibilities for better ways of working and delivery of care.
Contact
- Address
- Trust Head Office
- West Wing
- CEME Centre
- Marsh Way
- Rainham
- Essex
- RM13 8GQ
- Contact Number
- 0300 300 1530
RiO / ICT Trainer
Closed for applications on: 31-Jul-2024 00:01
Vacancy status: Closed
Closed for applications on: 31-Jul-2024 00:01
Key details
Location
- Site
- Kent
- Town
- Kent and Medway
- Postcode
- ME14 1PA
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Secondment: 12 months
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £29,970 - £36,483 pa pro rata
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 5)
Specialty
- Main area
- Informatics Training Team
Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
Job overview
Currently there is an exciting opportunity within the NELFT Healthcare Informatics Team for a secondment for a Rio/ICT Trainer. The post is mainly based in Kent with the expectation to cover all other NELFT sites including in London.
This role is part of the Informatics Training Team. Reporting to the Digital Training Lead and working within a team of Systems and IT trainers, the post holder will be responsible for the identification and analysis of training needs and the development of associated support materials to deliver high quality training courses which meet the requirements of the Organisation and its stakeholders. Training programmes will focus on improving the use of information technology by all disciplines of staff, and enable healthcare professionals to access, interpret and make better use of available information resources.
Advert
Here at NELFT, embracing a Just and Compassionate Culture is our commitment to our colleagues and to our patients that we will support and promote a culture based on fairness, respect, honesty, and trust, ensuring that we have consistent leadership behaviours and styles across the Trust. Our vision is to create an engaging place to work in partnership, where we value diverse perspectives and work in an environment in which you feel valued, supported, understood, and developed. Our professional relationships are built on a foundation of mutual respect, trust and honesty. We are committed to welcoming and making everyone feel valued here at NELFT.
We embrace continuous learning to improve patient outcomes and we provide outstanding professional development opportunities for our workforce. If you want to grow and progress your career with an organisation that values it’s people, take the first step on an exciting career journey and join us today.
Please see the attached job description and person specification for further details on the vacancy.
Working for our organisation
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
COVID-19 Vaccination
We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.
We reserve the right to close this vacancy early should sufficient applications be received.
Detailed job description and main responsibilities
Key Responsibilities:
- Provide a flexible and comprehensive range of IT training programmes, produce lesson plans and conduct remote and face-to-face, individual and group training sessions for a variety of different clinical and non-clinical groups across NELFT, tailored to meet the differing requirements of end-users.
- Support and deliver EPR and Agile Training through the Trust Induction
- Support the Trust Induction, delivering EPR System Training.
- Provide on-going support and assistance to staff, utilising clinical & IT systems, via various training delivery methods; e.g. "Floor Walking”, structured training, webinars, drop-in sessions and one-to-one coaching.
- Deliver technical systems training for various types of information and clinical system software applications used by NELFT, providing specialist training and advice to
- Suggest configuration options for the deployed systems, configure and administer the supported clinical systems in line with customer requests and local
- Create robust systems to effectively co-ordinate, plan and prepare training venues, facilities and materials prior to
- Maintain accurate training records to assist in the planning of training programmes across NELFT; assist in the collection of training statistics and provide reports as
- Develop, prepare, review and continuously update training and support documentation for accredited and non-accredited training programmes to a high quality
- Develop new training packages, as and when the Trust procures new systems or makes significant changes to existing
- Support the development of E-Learning modules and create e-Learning support
- Influence training approaches, structure and formats for all IT software ensuring compliance with NHS guidelines across the whole of the
- Ensure that IT training is appropriate to support the dynamic requirements of the IM&T strategy and
- Collate learner feedback on the training delivered and act on recommendations, if
- Deal with statistical/analytical queries, assessing whether analyses are robust g. investigating data anomalies identified during analyses, instigating corrective action as required.
- Act as the main interface between the business and the Transformation Team. Serve as a point of escalation for the business
- Develop good working relationships, and liaise regularly with other work streams within the Informatics Directorate and external Service
- Attend Department meetings to ensure collaborative working, sharing of knowledge and to understand, support and advocate the Communication and Change Management working stream objectives throughout the
- Ensure that all training participants comply with the requirements of the Data Protection Act and adhere to the Trust’s IT Security policies, observing a high degree of confidentiality at all
- Provide cover for other support teams and the Training Administrator, as required.
Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.
We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.
Benefits
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
- A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
- A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our efforts to support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity.
- Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
- Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.
Supporting our Armed Forces
We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Gold Award under the Armed Forces Employer Recognition Scheme. We have supportive policies, guaranteed interview schemes for veterans. reservists and military spouses and give additional leave to our Reservists so that they can attend their annual camp.
Equal opportunities employer
We are committed to equal opportunities and diversity and positively encourage applications from all sections of the community regardless of any protected characteristic.
We are a Disability Confident employer and have made the pledge to commit to employing more people with disabilities. If you require this application in another format i.e. Braille or audio tape please contact the recruitment team on 0300 300 1530 or email [email protected].
Correspondence with us
You are advised to regularly check your emails (including any junk mail/spam folders) for correspondence related to this post.
As part of our recruitment process, we may be required to share information you provide on the application form with NHS Counter Fraud Authority (NHSCFA) and/or other organisations for the purpose of the prevention, detection, investigation and prosecution of fraud or any other unlawful activity affecting the NHS. We also use third party providers to check and verify your qualifications who may be contacting you on our behalf to verify the same.
Person specification
Communication and Relationship Skills
Essential criteria
- Excellent verbal and written communication skills.
- Excellent interpersonal skills, communicates effectively at all levels with a variety of internal and external individuals including clinicians
- Ability to engage audiences; creates clear presentations to deliver key concepts to groups with differing requirements and levels of understanding.
- Ability to influence and gain commitment from key stakeholders at all levels.
- Must be able to provide and receive complex and sensitive information.
- A strong “customer service” ethic that puts the customer first.
- Active listening skills, ability to create a positive learner environment and ensure learner focus.
Knowledge, Training, & Experience
Essential criteria
- Provide a flexible and comprehensive range of IT training programmes.
- Experience of delivering OpenRiO, SystmOne, and Orion Training, including best practice use of systems.
- Experience of working in the NHS.
- Overall IT training experience.
- Knowledge and experience in delivering MS Teams training.
- Knowledge and experience in delivering Microsoft Excel, Word, Outlook and PowerPoint.
- Ability to learn new systems/applications.
Desirable criteria
- At least 2 years’ experience working in an IT training environment.
- Experiencing of supporting the RiO System, including basic system administration functions.
- Accredited Trainer Certification.
- ITIL Foundation Qualification
- PRINCEII Qualification
Planning & Organisational Skills
Essential criteria
- Must be able to prioritise own work effectively, direct activities of others and remain calm under pressure.
- Adaptability, flexibility and ability to cope with uncertainty and change.
- Develops, designs, customises and tailors training materials to engage learners and meet agreed programme learning outcomes.
Further details / informal visits contact
- Name
- Kim Evans
- Job title
- Digital Rio/ICT Training Lead
- Email address
- [email protected]
- Telephone number
- 0300 555 65562
- Additional information
Mobile No. 075 2521 2644
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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