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Public Health Wales NHS Trust
About
Welcome to Public Health Wales, the national public health organisation for Wales. We exist to protect and improve health and wellbeing and reduce health inequalities for people in Wales.
To find out more visit Public Health Wales and watch this about our Strategic Plan
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Working together, with trust and respect, to make a difference
Our purpose is ‘working together for a healthier Wales'. We exist to help all people in Wales live longer, healthier lives. With our partners, we aim to increase healthy life expectancy, improve health and well-being, and reduce inequalities for everyone in Wales, now and for future generations.
Together, our teams work to prevent disease, protect health, and provide leadership, specialist services and public health expertise. We are the main source of public health information, research and innovation in Wales.
Patient Experience & Engagement Lead
Closed for applications on: 23-Jul-2024 00:00
Vacancy status: Closed
Closed for applications on: 23-Jul-2024 00:00
Key details
Location
- Site
- Offices in Cardiff, Swansea and North Wales - - travelling is expected across Wales as part of the role
- Address
- Town
- Offices in Cardiff, Swansea and North Wales - - travelling is expected across Wales as part of the role
- Postcode
- CF15 9SS
- Major / Minor Region
- Cardiff
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £35,922 - £43,257 per annum
- Salary period
- Yearly
- Grade
- (Band 6)
Specialty
- Main area
- Wales Cancer Network
Welcome to the NHS Wales Executive, a new national support function, operational from 1 April 2023
Our key purpose is to…
Drive improvements in the quality and safety of care - resulting in better and more equitable outcomes, access and patient experience, reduced variation, and improvements in population health.
To find out more visit NHS Wales Executive.
Our values
Working together, with trust and respect, to make a difference
Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English. To support our all Wales service, we particularly welcome applications from Welsh speakers.
Job overview
Are you passionate about improving the patient experience and engagement in healthcare? Do you have strong background in cancer/oncology and a desire to make a difference in the lives of people affected by cancer? If so, we may have the perfect opportunity for you.
We are currently seeking a Patient Experience and Engagement lead for the National Strategic Clinical Network for Cancer. You will develop strong working relationships and partnerships with clinicians, health board/trust, third sector, primary care, and other stakeholders to facilitate a strong community of patient experience and engagement across Wales.
The NHS Executive works in partnership for and on behalf of Welsh Government, in and with the NHS in Wales and is hosted by Public Health Wales.
Our key purpose is to drive improvements in the quality and safety of care - resulting in better and more equitable outcomes, access and patient experience, reduced variation, and improvements in population health.
We do this by providing strong leadership and strategic direction - enabling, supporting, and directing NHS Wales to transform clinical services in line with national priorities and standards.
Please contact Bethan Hawkes, Head of quality, patient experience and engagement ([email protected] ) or Hannah Edwards-Jones, ([email protected]) Programme manager, for further information.
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· To support and advise on the development, implementation and evaluation of a NSCNC strategy for Cancer Patient Experience & Engagement and disseminating to key stakeholders.
- To provide advice, training and support to NSCNC staff undertaking Patient Experience & Engagement activities within their programmes of work. To lead training courses on patient engagement and other training / events as required by the service.
- To provide verbal and written reports as requested by NHS Executive, NSCNC, Welsh Government, Cancer Implementation Group and other programmes in respect of Cancer Patient Experience & Engagement.
- To undertake analysis of complex information (qualitative, quantitative and statistical information) to inform and measure the effectiveness of projects and work streams in relation to patient experience.
- To plan and organise a broad range of complex cancer Patient Experience & Engagement activities within the organisation.
- To have a key role in establishing and working with patient and carer-led community groups and Third Sector Organisations to foster partnership working relationships.
Working for our organisation
The NHS Executive works in partnership for and on behalf of Welsh Government, in and with the NHS in Wales and is hosted by Public Health Wales.
Our key purpose is to drive improvements in the quality and safety of care - resulting in better and more equitable outcomes, access and patient experience, reduced variation, and improvements in population health.
We do this by providing strong leadership and strategic direction – enabling, supporting, and directing NHS Wales to transform clinical services in line with national priorities and standards.
To find out more about working for us and the benefits we offer please visit https://phw.nhs.wales/careers/
For guidance on the application process, please visit https://phw.nhs.wales/working-for-us/applicant-information-and-guidance/
Detailed job description and main responsibilities
This role will provide specialist advice and support to shape, drive and deliver cancer patient engagement and experience within the National Strategic Clinical Network for Cancer (NSCNC) to provide a national environment for the promotion and support of the Patients’ Voice to be an integral part of Cancer Service improvement and development across all relevant stakeholder organisations.
The post holder will provide national insight and feedback into experiences of cancer patients and carers of cancer services in Wales. The post holder will promote the importance of involving cancer patients and carers and the wider public in working collaboratively to improve cancer services in Wales.
The post holder will advise and lead on the delivery of Cancer Patient Experience & engagement for the NSCNC and provide advice and leadership across all projects and work streams in relation to patient experience and engagement.
The post holder will lead in stakeholder engagement, building effective relationships with colleagues both internal and external to the NSCNC, with staff across disciplines and levels, providing advice to ensure the delivery and improvement of cancer services across Wales, using the feedback data.
The post holder will work closely with the Network Manager, Clinical Leads, wider Network team and key stakeholders to ensure the patient voice is incorporated in all systems of work that facilitate service improvement in line with the quality, patient experience and engagement framework.
The duties and responsibilities set out below are not intended to be exhaustive but indicate the main areas of activity currently expected. There is an expectation the post holder will adopt a flexible approach to supporting the Network as appropriate, with the agreement of the Network Manager.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
NHS Wales Executive, reserves the right to close this vacancy early. We therefore encourage early applications.
Priority is given to staff awaiting redeployment. We therefore reserve the right to withdraw this advert at any stage.
If you have a disability and have any particular requirements to enable you to participate in the application process, please contact [email protected]
If you are successful and short listed for interview you will be contacted by email using the address with which you registered. Please ensure you check your email account regularly.
We are committed to fair, transparent recruitment and believe in equality of opportunity in our workplace and will not tolerate discrimination on grounds of age, disability, gender identity, religion or belief, race or nationality, marriage or civil partnership status, sex, sexual orientation, working pattern, caring responsibilities, trade union activity or political beliefs – or on any other grounds. We welcome applications from individuals who may wish to work part time or apply on a job share basis.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
The salary scale shown is for a full-time member of staff, with the amount being adjusted pro rata for those working less than 37.5 hours per week.
In general, anyone joining our organisation who has not previously worked in the NHS will, by default, start on the first point of the advertised pay band. Pay progression will then be determined by annual Performance and Development Reviews in accordance with the NHS Wales Pay Progression Policy. An application for Incremental Credit may be considered, but can only be awarded based on evidenced, reckonable service and/or equivalent, relevant experience.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Welsh language skills are essential
Person specification
Qualifications
Essential criteria
- Honours Degree or equivalent level of experience.
- Certificate in Communication in Health and Social Care/ similar Qualification or demonstrable experience.
Desirable criteria
- IQT Silver (or equivalent qualification).
- Introduction to Statistics qualification. (or equivalent experience).
- Foundations in patient experience course.
Experience
Essential criteria
- Significant experience working in an NHS or cancer specific Third Sector Organisation.
- Experience undertaking a wide variety of Patient Experience & Engagement exercises.
- Experience of dealing with confidential and sensitive data and its appropriate maintenance and storage.
- Experience of Patient Experience & Engagement methodologies and producing informational reports to disseminate feedback to support cancer service improvement across Wales.
- Experience of managing, maintaining and developing systems and procedures to support the inclusion of the patient and carer voice.
Desirable criteria
- A proven track record and substantial experience of collaborative working and communicating with all levels of health care professionals, patients, carers and members of the public.
- A track record of leading a strategic Cancer Patient Experience & Engagement programme.
- Experience of Cancer Patient Experience & Engagement Strategy implementation and delivery.
- Experience of working collaboratively between NHS and Third Sector Organisations.
- Experience of utilising Microsoft Office Suite.
Knowledge
Essential criteria
- Knowledge of Patient & Public Involvement legislation and strategies.
- Knowledge of NHS Wales’s structures and key policies – particularly cancer services.
- Knowledge and experience of the challenges and barriers to facilitating patient focus groups.
Desirable criteria
- Knowledge and understanding of NHS and local Government cultures, structure and policies.
Skills & Aptitude
Essential criteria
- Demonstrates an understanding of the needs of people living with cancer.
- Excellent communication, negotiating and presentation skills.
- Demonstrates the ability to communicate highly sensitive, complex and contentious issues.
- Demonstrates leadership and ability to work effectively with a broad range of stakeholders including health and social care, Third sector and community sectors.
- Experience of organising, facilitating and chairing Patient Experience & Engagement events.
- Experience of working independently and taking accountability for own actions.
- Is able to work under pressure to tight deadlines and prioritise work.
- Excellent IT/keyboard Skills.
Desirable criteria
- Ability to speak Welsh / willingness to learn.
- Able to manage any nominated budget.
Personal Attributes
Essential criteria
- A proven team worker with ability to motivate others to deliver high standards and collaborative working.
- Excellent timekeeping.
- Respects confidentiality.
- Willingness to learn and develop skills with a flexible/positive attitude to work and a strong sense of drive, determination and personal resilience.
- Committed to quality improvement.
Other
Essential criteria
- Willingness and ability to travel.
- Welcomes creative ideas to help shape and implement an inclusive and flexible approach to patient/carer involvement.
- Politically aware and sensitive.
Desirable criteria
- Ability to transport resources.
Documents
- Job Description and Person Specification - English (PDF, 520.3KB)
- Job Description and Person Specification - Cymraeg (PDF, 592.3KB)
- Occupational Health - FRF (PDF, 664.5KB)
- Disability Confident Employer (PDF, 180.8KB)
- Guidance Notes for Applicants (PDF, 278.7KB)
- Our Diversity Networks | Ein Rhwydweithiau Amrywiaeth (PDF, 330.6KB)
- Privacy Notice (PDF, 696.3KB)
Further details / informal visits contact
- Name
- Ann Hosken
- Job title
- Business Support Manager
- Email address
- [email protected]
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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