Trac proudly powers the recruitment for
Hywel Dda University Health Board
About
Hywel Dda University Health Board provides healthcare services to a total population of around 372,320 throughout Carmarthenshire, Ceredigion and Pembrokeshire. It provides Acute, Primary, Community, Mental Health and Learning Disabilities services via General and Community Hospitals, Health Centres, GP's, Dentists, Pharmacists and Optometrists and other sites.
OOH Operative
Closed for applications on: 9-Jul-2024 00:01
Vacancy status: Closed
Closed for applications on: 9-Jul-2024 00:01
Key details
Location
- Site
- Withybush General Hospital
- Address
- Fishguard Road
- Town
- Haverfordwest
- Postcode
- SA61 2PZ
- Major / Minor Region
- Carmarthenshire
Contract type & working pattern
- Contract
- Permanent
- Hours
- Part time - 15 hours per week (Shift work and to cover annual leave and sickness as and when required)
Salary
- Salary
- £22,720 per annum, pro rata. Unsocial hours element applies.
- Salary period
- Yearly
- Grade
- (Band 2)
Specialty
- Main area
- Central Operations
- Interview date
- 18/07/2024
Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.
If you are registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via [email protected]
To keep up to date with our latest recruitment activity follow us on Facebook (Swyddi Hywel Dda Jobs), LinkedIn or on Twitter @SwyddiHDdaJobs
Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed.
Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.
Job overview
The role of the OOH Operative is multi-faceted and will include Call Handling, Driving, Reception and Health Care duties.
The OOH Service operates a Professional Line where calls are taken from professionals who are with patients i.e. Nursing Homes, Paramedics on scene, hospitals, etc.
In addition to this a Cancer treatment triage line and a Palliative Care line are answered by the OOH Service.
You will be based in Withybush General Hospital in the Urgent Care Centre with a multi-disciplinary team including an OOH Shift Supervisor.
Advert
The Out of Hours (OOH) service based at Withybush General Hospital runs a Professional Call Handling Line. This line receives calls for the Hywel Dda University Health Board (HDUHB) from hospitals, nurses, Nursing Homes, Paramedics and other defined disciplines who require urgent clinical support. The UKONs toolkit is used to receive calls from oncology patients who are currently undergoing treatment and triage these patients to the correct disposition.
The role will include the receiving and recording of calls from community-based health care professionals, ensuring that demographic details are accurately recorded and articulating the concern being reported.
Skills to care training to assist with Health Care duties whilst carrying out the driver/receptionist role will be required by successful candidates. Those who do not already possess a health care qualification, training will be provided.
Various shifts available including 6.30pm – 11.30pm Monday to Friday, 8.00am - 1pm Saturday, and 5pm – 10pm on Saturdays and Sundays. Shifts will be allocated on a rota basis. Flexibility is required to cover all shifts when needed, including evening shifts.
Working for our organisation
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;
Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;
48 general practices (six of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;
Numerous locations providing mental health and learning disabilities services;
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.
Detailed job description and main responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 18/07/2024.
Hywel Dda University Health Board operates a bilingual policy. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
By submitting your application to NHS Jobs/Trac, you are giving your consent for elements of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems in order to support and manage your recruitment and employment within your employing organisation; to be used by Recruitment for purposes of checking your Professional Registration online (where applicable).
These processes are in line with Fair and Lawful processing in line with current Data Protection Legislation especially those in relation to your personal or sensitive personal data (sensitive personal data is defined as any declared physical or mental health conditions, racial or ethnic origin, sexual orientation, trade union membership, political opinion, religious beliefs). As an organisation, we ensure that the legislation defining confidentiality is observed such as use of data for specific, defined purposes, and use of data that is relevant and not excessive whilst practicing data accuracy and security of all held personal identifiable information (PII)
If you are successfully appointed, by completing the application form you authorise the UHB to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national Electronic Staff Record (ESR).
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Person specification
Qualifications and Knowledge
Essential criteria
- Good identifiable level of education with a minimum of GCSE in English and Mathematics
- Full clean driving licence on commencement
- Good working knowledge of the geography of the Health Board
Desirable criteria
- Identifiable qualification in the use of word-processing or database software
- Knowledge of issues surrounding primary care out of hours
Experience
Essential criteria
- Experience of word-processing and good keyboard skills
Desirable criteria
- Experience of working as part of a multi-disciplinary team
Language Skills
Desirable criteria
- Welsh Speaker (Level 1)
Other
Essential criteria
- Ability to work unsocial hours to include nights, weekends and Bank Holidays
- Flexible approach to needs of the service
Further details / informal visits contact
- Name
- Kerry Evans
- Job title
- Deputy Manager
- Email address
- [email protected]
- Telephone number
- 01437 772379
- Additional information
David Richards
Service Delivery Manager
Tel: 01437 773889
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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