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Gloucestershire Health and Care NHS Foundation Trust
About
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.
Receptionist and Administration Assistant
Closed for applications on: 12-Jul-2024 00:02
Vacancy status: Closed
Closed for applications on: 12-Jul-2024 00:02
Key details
Location
- Site
- Avon House
- Address
- Business Park, Green Lane
- Town
- Tewkesbury
- Postcode
- GL20 8SJ
- Major / Minor Region
- Gloucestershire
Contract type & working pattern
- Contract
- Fixed term: 12 months (6-12 months would consider a secondment)
- Hours
- Part time
- Job share
Salary
- Salary
- £22,383 per annum pro rata
- Salary period
- Yearly
- Grade
- (Band 2)
Specialty
- Main area
- Administration
We love what we do and we think you will, too!
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.
We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you’.
We’re passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high-quality teams in all areas of the Trust.
Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.
It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated as it will lessen your chances of success in securing an interview with us .
Job overview
1 x Fixed Term contract/secondment opportunity for up to 12 months
An exciting opportunity to join our well-established friendly Reception Team at Avon House in Tewkesbury on a fixed term contract. We are looking to recruit a motivated and enthusiastic individual to join our Team. The post holder will have excellent communication and interpersonal skills and will need to be well organised, flexible and adaptable.
You will be required to provide a comprehensive, confidential, reception and administrative service to teams who care for people who have learning disabilities and experience severe and enduring mental health illness with complex needs. The successful candidate must be able and willing to work in a busy small team environment where priorities change on a daily basis, have excellent interpersonal skills and willing to embrace change.
The post holder must have the ability to maintain a calm, positive and flexible approach to your work is essential. You will have contact with service-users, GPs and other Health Care Professionals and as such, will need excellent customer service skills. The successful candidate will be an enthusiastic, hard-working team player who can ensure excellent organisational skills, sustain quality in their document production, manage their own workload on a day-to-day basis and prioritise work to meet deadlines. The post holder must possess a competent working knowledge of Microsoft Office packages.
Advert
- Welcome clients, relatives, and visitors in a friendly and courteous manner, assisting them with enquiries
- To deal competently and discreetly with queries either face to face or via the telephone using appropriate protocols
- Recording messages as appropriate
- To deal with all incoming and outgoing mail
- To be competent at booking rooms using the computerised room booking system.
- To be competent in the use of the photocopier, scanning in order to upload documents on to RiO (patient computerised filing system).
- Photocopying and maintaining adequate supplies of forms and paperwork.
- To process new files and maintain clients notes and records as appropriate using current RiO System and the Case Note Tracker System.
- Update building telephone lists as and when required.
- Carry out weekly reception tasks to ensure continuous supply of forms for staff to use, room bookings, message pages and signing in pages.
- To keep the reception / waiting areas tidy and ensure notice boards are up to date.
The vacancy hours will be worked across the week between Monday to Friday
You will be required to work either 9.00-5.00 or 8.30-4.30 which the team are rostered to ensure cover during these times of the reception opening.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Working for our organisation
Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.
Detailed job description and main responsibilities
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
- 89.7% believe they are making a positive difference to patients/service users;
- 73.3% would recommend the organisation as a place to work;
- 82.4% agree that care of patients and service users is the organisations priority;
- 76.7% would be happy with the standard of care for a friend or relative
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.
When joining us, as well as becoming part of a team that makes a difference, we also offer:
- Free car parking at many of our sites
- 27 days leave plus bank holidays, increasing up to 33 days with long service
- A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification.
- A multi-professional preceptorship programme for all Newly Qualified; Nurses, Nursing Associates, Internationally Educated Practitioners, Social Workers, Allied Health Professionals and Return to Practice Practitioners.
- Generous NHS pension and enhanced pay when if you work unsocial hours
- Flexible, family friendly and agile working opportunities
- Recognition and long service awards
- Fast Track physiotherapy
- Our Wellbeing line
- Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme and discounts on travel, leisure and retailers.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date. Good luck with your application.
For more information please see the attached 'Additional Information for Applicants' document.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Qualifications
Essential criteria
- GCSE’s or Equivalent
- Good literacy and numeracy skills
Desirable criteria
- NVQ Level 1 in administration
- European Computer Driving Licence (ECDL) or equivalent
Personal Skills Abilities and Attributes
Essential criteria
- Effective communication skills both written and verbal
- Demonstrates ability to undertake a wide range of basic administrative tasks
- Ability to work autonomously and as part of a team
- Proactive approach and ability to problem solve and prioritise
- Willingness to further develop IT and clerical skills and knowledge
Desirable criteria
- Ability to contribute to the continuous improvement of systems and processes
Length and nature of experience
Essential criteria
- Previous experience of using software packages such as Microsoft Office i.e. Word, Excel, PowerPoint, Outlook
- Experience of Data Inputting and Retrieval
Desirable criteria
- Previous experience in community sector, social care or NHS
Further details / informal visits contact
- Name
- Michelle Bevan
- Job title
- Locality Support Services Manager
- Email address
- [email protected]
- Telephone number
- 07977071027
- Additional information
Non Working Day – Wednesday
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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