System Delivery & Improvement Lead

Job overview

System Delivery & Improvement Lead,  Internal/External Secondment opportunity until 30 September 2024, Band 8b. (Bank may also be considered)

1 WTE, (37.5 hours over a 7-day operating model including unsocial hours).

 In this role, you will be at the heart of system working, to lead and manage operational pressures across the Devon Integrated Care System (ICS) , where every day will be different.

About the service...

The NHS Devon System Control Centre (SCC) service is a 7-day function for escalation, to support the Devon ICS in managing System wide live operational pressures, surge and escalation oversight and reduction of clinical risk to service users which includes a variety of complex, and contentious situations. We are regularly working across all Acute, ambulance, community, mental health, primary care providers, and social care services to ensure they have robust plans, assurance and escalation strategies to effectively provide patient flow and safety. This includes responses to emergency situations in urgent care pathways, critical incidents, increased pressure or other scenarios.

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About the role...

• You will be a registered clinician (GMC, NMC or HCPC) working as part of a small team, where you will report to, and work closely with the Head of System Delivery and Improvement
• Communicate and provide highly complex information to a wide range of senior internal and external stakeholders and responding to incidents as they occur
• Chair System wide tactical level calls with Acutes, other ICS providers and NHS England, to plan improvement and maintaining performance throughout the day
• Act as the lead for escalation and mutual aid asks across the Devon ICS providing high standard assurance to NHS England. This will include providing strategic leadership and supporting management of major incidents and serious incidents
• Provide a strategic view to improving systems and processes and advise colleagues as to how best practice might be adopted
• Proactively ensure KPI (qualitative and quantitative) reports are current, relevant, and reflective of the services
• Producing performance and sitrep reports for the ICB executive team and external executives
• Must be able to work in a pressurised and intense working environment where there is the need to be dynamic in decision making, act on behalf of the ICB and engage directly with senior provider and partner leads
• Working as part of a small team, you will report to, and work closely with the Head of System Delivery and Improvement

Working for our organisation

As an Integrated Care System (ICS), we recognise now more than ever that we can only provide the care that people really need by working together. Together for Devon therefore represents a partnership where health and care services work together with local communities to improve peoples health, wellbeing and care. It aims to transform health and care services so they are clinically, socially and financially sustainable.

Our vision is simple: equal chances for everyone in Devon to lead long, happy and healthy lives. To achieve this, we have set out six ambitions for the next five years that will help us transform services including: Effective and efficient care, embedding the Integrated Care Model, the Devon deal (a citizen-led approach to health and care), Children and young people, Digital Devon and ensuring Equality.

As part of the Devon ICS, NHS Devon Integrated Care Board is responsible for the majority of county's NHS budget, and develops a plan to improve peoples health, deliver high-quality care and better value for money. The organisation is led by a diverse board, with an aim to improve peoples lives in Devon wherever they live, to reduce health inequalities and make sure we can deliver these services for the long term.