Admin Clerk/Receptionist
Closed for applications on: 16-Jul-2024 00:00
Vacancy status: Closed
Closed for applications on: 16-Jul-2024 00:00
Key details
Location
- Site
- St Thomas' Hospital
- Address
- Westminster Bridge Road
- Town
- London
- Postcode
- SE1 7EH
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Fixed term: 6 months (Long Term Sickness Cover)
- Hours
- Full time
- Part time
Salary
- Salary
- £27,515 p.a inc HCA
- Salary period
- Yearly
- Grade
- (Band 2)
Specialty
- Main area
- Women's Services
- Interview date
- 05/08/2024
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
Are you looking for a more flexible work schedule different to the usual 9-5 routine? Do you enjoy shift work of long 12.5 hour shifts, including weekdays, nights and weekends?
If so, we are currently seeking reliable and patient focused individuals to join a team of Admin Clerks/Receptionists working in a modern, service focused and busy Maternity/Neonatal unit at Guy's and St Thomas' Hospital.
Reception desk and customer care/service experience is desirable, as well as good administrative and IT skills. The applicant should be able work the long and variable shifts patterns involved. Successful candidates will be expected to accept work on any day of the week (Monday to Sunday) and it could be days or nights or a mixture.
The shifts patterns are day(08.00-20.30) and night(20.00-08.30)
If you enjoy helping people, are polite and friendly but also assertive and flexibility is a must in this role, then this may be the right job for you. We are currently seeking to fill two posts, one full-time (37.5 hr. week) for a fixed period of 1 year. There is the possibility of another fixed, part-time position(of 34.5 hr. week).
Interviews will take place tentatively on Monday 22nd July 2024.
Please Note: Vacancy may close early due to high numbers of applications
Advert
The post holder will be responsible for providing an efficient and professional service to patients and to clinical and non-clinical staff. This involves maintaining and keeping up to date the various patient care information systems in use in the Maternity unit. It also requires vigilance to ensure that only authorised persons have access to the ward. A good telephone manner is also important as this is a frontline role. This will include ensuring adherence by all and sundry to the Maternity and Neonatal Policy at all times. The post holder will be expected to be professional at all times and enhance the public image of the Maternity & Neonatal Units and ultimately the Trust.
Working for our organisation
Our aim is to ensure that women, their partners and visitors receive a warm and friendly welcome from receptionists who are helpful and responsive to their needs.
This post is frontline, in busy receptions ensuring that the women, their partners, family and friends receive a warm, helpful and professional welcome into the unit. It requires the ability to monitor visitor movements whilst also keeping the patient information systems updated, dealing with telephone requests from the clinicians including enquiries from the public. A key element of this role involves ensuring that a tight security policy is adhered to at all times. A professional approach is therefore essential as is the ability to remain calm and focused at all times whilst building a good working relationship with the healthcare professionals.
Detailed job description and main responsibilities
- To work to a Rota and shift system across the unit as required and be flexible with providing cover at short notice when needed.
- To ensure that the Maternity & Neonatal safety policy is adhered to at all times, signing legitimate visitors in and out of the unit.
- To provide a professional, efficient customer-focused reception service to patients, their relatives and other visitors to the Maternity and Neonatal Units
- To provide all callers to the maternity and Neonatal Units with directions and up-to-date information about Maternity and Trust Services in a professional manner
- To undertake clerical/administrative/data entries as required using PIMS, Badgernet maternity patient information system and any other data entry such as the Microsoft packages
- To address all queries promptly and politely, liaising with managers, matrons and if necessary with the PALS patient complaints management service.
- To ensure effective communication within the department as well as with patients and visitors and external stakeholders.
- To work as part of a team and playing your part by completing attend staff meetings and team building days as required
- To undertake relevant training as directed by the Team Leader/Maternity Service Manager
- To remain calm and alert in emergencies (fire calls or major incidents) and use their initiative to ensure that the Maternity & Neonatal units are secure at all times and to liaise with Hospital Security for further support when necessary
- To ensure a clean, tidy and safe environment liaising with the domestic services and Works department
- To ensure that any faults with security equipment, doors, video access etc. are reported to the correct department and the Maternity Security Systems Managers promptly and follow up any actions as required.
- To undertake other duties as and when required by the demands of the Team Leader or the Maternity Service Manager
Applicant requirements
Person specification
Academic qualifications
Essential criteria
- Good general education, with English and Math to GCSE standard or equivalent
- NVQ customer care level 2/ A level or equivalent certificate/experience
Desirable criteria
- ECDL qualification (or Microsoft package training) or equivalent
Relevant Skills including IT
Essential criteria
- Demonstrates communication skills from working with multidisciplinary groups of professionals and able to relate to the public
- Demonstrates ability to multitask, using different systems/data entry/dealing with public
- Shows ability to develop good working relationships with colleagues at all levels
- Discusses/Demonstrates understanding of confidentiality and its application in the work place
Desirable criteria
- Experience working with hospital admin or data systems e.g. PIMs, EMIS or any other hospital information systems
- Shows a knowledge of Medical terminology
Previous Experience
Essential criteria
- Experience working in a customer-focused environment in a front facing role(retail, hospitality etc)
- Experience working in busy reception, including managing a high volume of calls(e.g. call centre)
Desirable criteria
- General office (limited reception experience)
- Experience in keeping systems up-to-date including spreadsheets or databases
- Work Experience in a hospital or other healthcare setting
Further details / informal visits contact
- Name
- Foysol Hussain
- Job title
- Team Leader
- Email address
- [email protected]
- Telephone number
- 02071882973
- Additional information
(ALL APPLICATIONS MUST BE COMPLETED ONLINE)
For informal enquiries/clarification contact: Toks Fayemi ([email protected]) or Foysol Hussain ([email protected])
Emails or calls only please
Please note that we cannot accommodate informal visits.
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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