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Oxford University Hospitals NHS Foundation Trust
About
The Oxford University Hospitals NHS Foundation Trust (OUH) is one of the largest acute teaching Trusts in the UK, with a national and international reputation for the excellence of its services and its role in teaching and research.
Find out more about the Trust on their web-site at www.ouh.nhs.uk
Watch how OUH goes about delivering compassionate excellence on the ouhnhs YouTube channel
Receptionist/Administrator
Closed for applications on: 16-Jul-2024 00:01
Vacancy status: Closed
Closed for applications on: 16-Jul-2024 00:01
Key details
Location
- Site
- John Radcliffe Hospital
- Address
- Headley Way
- Town
- Oxford
- Postcode
- OX3 9DU
- Major / Minor Region
- Oxfordshire
Contract type & working pattern
- Contract
- Permanent: Monday - Friday 09:00am - 5:00pm
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £22,816 - £24,336 per annum pro rata
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 3)
Specialty
- Main area
- Patient Services
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values
Job overview
We are looking for an enthusiastic, hard-working Receptionist/Administrator to work within the existing Reception team who provide efficient and effective reception services across the Trust, based at the John Radcliffe Hospital, Churchill Hospital and OUH Cowley on a rotational basis.
Reliability, flexibility and a friendly disposition are all attributes the ideal candidate will possess. A well-presented, enthusiastic, confident and capable person, you will need to be a good team member, possess excellent administrative, organisational skills, be self-motivated and able to pay attention to detail. Exceptional communication skills, customer service and presentation are essential. Confident telephone skills are essential for this role.
It is fundamental to the post to have a courteous manner in sometimes-difficult situations. The successful applicant will have excellent IT skills and work well as part of a team.
We are recruiting to one reception post of 37.5 hours per week. Working days to be Monday to Friday 9am – 5pm (this is non-negotiable).
For an informal discussion, please contact Katie Harris, Complaints and Patient Services Manager on 07881 615199 email
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To contribute to the effective operation of the Trust’s core business by receiving all patients and visitors and directing them to their correct destination.
To promote a helpful and caring attitude within the Trust by ensuring all individual requirements are met and that everyone is treated with courtesy and respect in line with the Trust’s Values.
To represent the Trust as first point of contact in a professional and courteous manner at all times for patients, staff and general public. Communicate and deal effectively with patients, relatives and visitors enquiries including those with hearing, speech or sight impediments. In addition to assist people whose first language may not be English.
To provide administrative support to the Complaints and PALS teams - duties may include data entry, and general office duties. This also includes taking the calls to the PALS service, and triaging accordingly, dealing with the straightforward queries and escalating more complex issues to the PALS Officers.
Responsible for ensuring that the reception area is clean, tidy and presentable at all times, and report any required cleaning or repair work to the relevant helpdesk.
To calmly manage agitated and distressed members of the public, patients and visitors. To be patient and understanding and advise them of the PALS service to help with their concerns, or if requested what the formal complaints procedure is.
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Detailed job description and main responsibilities
1. To contribute to the effective operation of the Trust’s core business by receiving all patients and visitors and directing them to their correct destination.
- To promote a helpful and caring attitude within the Trust by ensuring all individual requirements are met and that everyone is treated with courtesy and respect in line with the Trust’s Values.
- To provide a range of administrative duties for the Complaints and PALS teams as required.
- To represent the Trust as first point of contact in a professional and courteous manner at all times for patients, staff, contractors and general public. Communicate and deal effectively with patients, relatives and visitors enquiries including those with hearing, speech or sight impediments. In addition to assist people whose first language may not be English.
- Provide advice and guidance to patients and relatives in respect of appointments and outpatient services.
- To provide administrative support to the Complaints and PALS teams - duties may include data entry, and general office duties. Arranging meetings, booking rooms as and when required (to be carried out on quieter reception desks, not Main Reception). This also includes taking the calls to the PALS service, and triaging accordingly, dealing with the straightforward queries and escalating more complex issues to the PALS Officers.
Responsible for ensuring that the reception area is clean, tidy and presentable at all times, and report any required cleaning or repair work to the relevant helpdesk.- To provide a range of administrative services for patients, public, visitors and staff - including directions, patient locations, services on sites, location of the car parking or security offices.
- Have local knowledge of the area and services available e.g. post office, banks, shops etc. To be able to give directions to people coming to the hospital from outside of the area and to guide the public to other hospitals within the Trust.
- To calmly manage agitated and distressed members of the public, patients and visitors. To be patient and understanding and advise them of the PALS service to help with their concerns, or if requested what the formal complaints procedure is.
- To be fully conversant with all reception protocols including “Department Attack Alarms”, and A2 Dominion Housing guidelines.
- To be conversant with any protocols which may affect reception in the event of a Major Incident being called
- To undertake personal development through training and competence development
COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment , we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.
Nursing and Midwifery: For candidates applying from outside the UK: Please be advised that we work in partnership with Envertiz who will be managing your recruitment therefore by applying you are consenting to us passing your contact details and application to Envertiz so they can manage your recruitment and on-boarding. If you do not consent to this, please do not apply.
Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.
Referencing: When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.
Next Steps: Please make sure that you read the job description and person specification, and that your supporting statement reflects this as your application will be judged against these criteria. Candidates selected for interview will be contacted after the short-listing process, usually within 2 weeks. (Please note that shortlisting times vary when applying for a Medical position within the Trust). The majority of correspondence will be via the e-recruitment system; therefore you should check your emails regularly including junk mail folders in web-based email products.
No unsolicited recruitment agency telephone calls or emails.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
N/A
Essential criteria
- N/A
- N/A
Desirable criteria
- N/A
Documents
Further details / informal visits contact
- Name
- Katie Harris
- Job title
- Complaints and Patient Services Manager
- Email address
- [email protected]
- Telephone number
- 07881615199
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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