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Oxford University Hospitals NHS Foundation Trust
About
The Oxford University Hospitals NHS Foundation Trust (OUH) is one of the largest acute teaching Trusts in the UK, with a national and international reputation for the excellence of its services and its role in teaching and research.
Find out more about the Trust on their web-site at www.ouh.nhs.uk
Watch how OUH goes about delivering compassionate excellence on the ouhnhs YouTube channel
Clinical Support Worker
Closed for applications on: 17-Jul-2024 00:01
Vacancy status: Closed
Closed for applications on: 17-Jul-2024 00:01
Key details
Location
- Site
- GI Physiology and Pelvic floor services, Churchill hospital
- Address
- Old Road
- Town
- Oxford
- Postcode
- OX3 7LE
- Major / Minor Region
- Oxfordshire
Contract type & working pattern
- Contract
- Permanent: Full time
- Hours
- Full time
- Flexible working
Salary
- Salary
- £22,816 - £24,336 per annum pro rata
- Salary period
- Yearly
- Grade
- (Band 3)
Specialty
- Main area
- Assistant practitioner
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values
Job overview
We are an evolving service, developing new treatment options for patients. You will be working alongside clinicians and administrators assisting with the care of patients undergoing diagnostic testing and treatment therapies, carrying out patient care in collaboration with the Clinical Staff and ensuring the smooth running of the unit.
Other duties will include but are not exclusive to: equipment set up and calibration, data collection, monitoring stock levels, booking patient appointments and clinical note preparation.
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The Clinical Support Worker will have responsibility for actively participating as part of the multidisciplinary team within the department, to provide a seamless service to patients, under the direction of a Registered Professional.
- Communicate patient appointments by telephone and where necessary, completing essential patient checks prior to patient attendance
- Chaperoning professional staff
- Appropriately prepare equipment that will be needed for each patient test.
- Monitoring and ordering stock items as required, including patient information leaflets, and organising stock cupboard to a high standard.
- Handling and dealing with possible distressing circumstances.
- Further information can be found in the attached job description
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel
Detailed job description and main responsibilities
Job Title: Clinical Support Worker – Gastrointestinal Physiology & Pelvic Floor Services
Directorate: Surgery
Location: GI Physiology Unit, Churchill Hospital
Hours: (Full / Part time)
Grade: Band 3 opportunity to develop to a band 4.
Reports to: Principal Clinical Scientist – Dr Tanya Miller
Accountable to: Principal Clinical Scientist – Dr Tanya Miller
Summary of Post
The Clinical Support Worker will have responsibility for actively participating as part of the multidisciplinary team within the department, to provide a seamless service to patients, under the direction of a Registered Professional.
Main Duties and Responsibilities
Clinical / Technical
- Switch on and do basic running tests / calibration of equipment at the start of each clinic.
- Appropriately prepare equipment that will be needed for each patient test.
- Assist the patients in the correct positioning for tests.
- Assist patients who need help undressing and dressing.
- Chaperoning professional staff.
- Ensuring that patients have hygienic wipes and hand-washing facilities after the tests
- Monitoring and ordering stock items as required, including patient information leaflets, and organising stock cupboard to a high standard.
- Managing incoming deliveries as necessary.
- Be responsible for careful handling of sensitive and delicate equipment and reporting any faults or problems noticed.
- Be aware of and follow policy on safe handling of body fluids and contaminated items.
- Clean and check all equipment in the clinical area following completion of patient examination in accordance with guidelines for each piece of equipment.
- Accurately and responsibly carry out the instructions of the registered Professional, who will remain accountable for the delivery of care.
- May be required to remove pH catheters (full training will be given) and process the recorded data accurately and appropriately, printing any necessary documentation required.
- Assist in smooth running of sacral nerve stimulation (SNS) permanent implant list as necessary.
- Respond appropriately in the event of an emergency, accurately and promptly carry out the instructions of the multidisciplinary team.
- Adhere to Trust infection control procedures demonstrating an understanding of cross infection.
N.B. Full training will be given in all aspects of clinical diagnostics and therapeutics referred to in this job description.
Communication
- Ensure compliance with Trust policies and procedures regarding confidentiality of data and data security.
- Welcome patients, visitors, and relatives to the clinical area, providing assistance, support and information where required, being aware of barriers to effective communication.
- Demonstrate a variety of communication skills with patients who may have communication difficulties, e.g., confusion, dementia or other linguistic issues.
- Answer the telephone in a polite courteous manner and pass on enquiries to the Registered Professional where necessary, always maintaining confidentiality. Using EPR messenger as a tool of communication.
- Communicate patient appointments by telephone and where necessary, completing essential patient checks prior to patient attendance.
- Organise in coming post e.g., referral letters to be scanned and sent to the appropriate department co-ordinator.
- Ensure that all appropriate documentation is on the electronic patient record and maintain clear concise legible documentation adhering to Trust policies and NMC guidelines when using paper documentation.
- To assist in orientation of new staff and provide support for other team members, gaining support by participating in clinical supervision to act as a mentor for nursing assistants.
- To take an active role in team and department meetings, participate in department and trust teaching programmes.
- To ensure the department and trust policies are known, understood, and implemented, including sickness (Goodshape) and annual leave policies.
- To ensure that all statutory/ mandatory training is kept up to date, to attend sessions as required by the Trust and keep an accurate up to date record.
- Continue to improve and develop own personal practice and maintain a personal profile using performance reviews to advance personal and professional development.
- To be supported by the clinical team to complete the unit competencies within a time frame agreed with the support of a named mentor.
- To contribute to a relaxed, friendly, and organised environment.
- To be flexible and open to any changes that are required to ensure the efficiency and safety of the service.
- Be pro-active in creating an environment that responds to potential or known health and safety risks (e.g., reporting equipment malfunctions)
- To be actively involved in ensuring a clean, safe, and tidy environment.
- To be actively aware of financial, budgetary, and resource management issues within the department.
- Handling and dealing with possible distressing circumstances.
- Communicate effectively with members of the multidisciplinary team (MDT), lead the MDT preparation after training
- Use the Hospital information support system and other computer systems.
- Maintain files of information for visitors, including photocopying of articles and information
- Filing of SNS folders and scanning of documents to EPR as necessary
- Co-ordinate communication with estates/G4S
Management
- Assist in the management of patient case load as required and as directed by the Registered Professional.
- Take all reasonable steps to ensure the safe keeping of patient’s property in accordance with Trust policy.
- Ensure equipment and resources are used appropriately, efficiently, and economically.
- Participate in clinical audits as directed by the Registered Professional.
Patient Administration
- Locate and make sure that appropriate notes and labels are available prior to tests (usually one week in advance of clinic list).
- Check patient details on arrival.
- Enter patient details onto unit computer on arrival (training will be given).
- Enter patient details on to test equipment.
- Check for patient follow up appointments – via patient and/ or EPR.
- Process patient feedback forms to the correct location
- Populating consent forms prior to diagnostic studies
- Print patient labels as necessary and required prior to daily clinic lists.
Research and Auditing
- Assisting with gathering bowel scores, referrals and outcomes and Sacral Nerve Stimulation (SNS) data and adding to the spreadsheet. Full training will be given.
Other duties and responsibilities
- Responsible for the general tidiness and cleanliness of the unit, including waiting area and stock cupboards. Ensure patient leaflets are available and displayed in the waiting room and ordered from the print room.
- Monitor stocks of routine consumables and re-order as stocks fall low (e.g., gloves, sterile equipment, pharmacy).
- Top-up stores from main stores when necessary.
- Checking linen cupboard contents and re-ordering as necessary.
- Removing and tying full linen bag and replacing linen bags.
- Maintain security within the unit and always lock clinic room doors when not in use.
- Such duties as may be required and delegated by professional staff.
To recognise clinic emergency (training will be given)
Personal and People Development
- Identify own development needs and take action to enhance own knowledge, skills and areas of competence as necessary.
- Complete all statutory and mandatory training, and necessary updates as required by the OUH Trust
- Continually update practice in accordance with current research and evidence
- Discuss personal and professional development needs during an annual appraisal with line manager or team leader to develop and agree personal development pla
COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment , we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.
Nursing and Midwifery: For candidates applying from outside the UK: Please be advised that we work in partnership with Envertiz who will be managing your recruitment therefore by applying you are consenting to us passing your contact details and application to Envertiz so they can manage your recruitment and on-boarding. If you do not consent to this, please do not apply.
Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.
Referencing: When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.
Next Steps: Please make sure that you read the job description and person specification, and that your supporting statement reflects this as your application will be judged against these criteria. Candidates selected for interview will be contacted after the short-listing process, usually within 2 weeks. (Please note that shortlisting times vary when applying for a Medical position within the Trust). The majority of correspondence will be via the e-recruitment system; therefore you should check your emails regularly including junk mail folders in web-based email products.
No unsolicited recruitment agency telephone calls or emails.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Person specification
Education and Qualifications
Essential criteria
- Numeracy / literacy skills – Level 2 or Grade C at GCSE
Desirable criteria
- Evidence of relevant training / courses (CPD)
Experience and Knowledge
Essential criteria
- Health care experience in a clinical environment
- Experience of working in health & therapy teams / working with people
Skills, abilities and competencies
Essential criteria
- Problem solving / inter-personal skills
- Clear verbal and written communication skills / Basic IT skills
- Ability to prioritise work load
- Able to work independently and use own initiative
- Motivation for role / adaptable / flexible
- Team worker / confident / able to recognise self-limitations
- Demonstrable basic clinical skills
- Ability to follow instructions in accordance with policies & procedures E × Personal Qual
Desirable criteria
- Knowledge of Cerner Millennium’s Electronic Patient Record
Personal Qualities
Essential criteria
- Courteous and respectful
- Kind and helpful
- Responsive communication
- Effective and professional
- Build key relationships internally and externally
Further details / informal visits contact
- Name
- Tanya Miller
- Job title
- Principal clinical scientist
- Email address
- [email protected]
- Telephone number
- 01865 235881
- Additional information
Informal visits welcome
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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