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Gloucestershire Health and Care NHS Foundation Trust
About
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.
Patient Administrator
Closed for applications on: 23-Jul-2024 00:02
Vacancy status: Closed
Closed for applications on: 23-Jul-2024 00:02
Key details
Location
- Site
- Stroud General Hospital
- Address
- Trinity Road
- Town
- Stroud
- Postcode
- GL5 2HY
- Major / Minor Region
- Gloucestershire
Contract type & working pattern
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week
Salary
- Salary
- £22,383 per annum, pro rata for part time
- Salary period
- Yearly
- Grade
- (Band 2)
Specialty
- Main area
- Administration
We love what we do and we think you will, too!
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.
We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you’.
We’re passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high-quality teams in all areas of the Trust.
Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.
It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated as it will lessen your chances of success in securing an interview with us .
Job overview
If you have the passion for delivering an excellent patient experience coupled with an understanding and respect for patient confidentiality, you could be exactly who we are looking for!
We are seeking a Patient Administrator to join our busy but friendly team based at Stroud General Hospital.
The post holder will be apart of the Health Records and Reception team in accordance with Trust based policies and values. You will be involved with working alongside our Outpatient Department, prepping clinics, booking appointments and operating patient booking systems.
We pride ourselves on providing high quality patient care and the successful candidate will be required to demonstrate the Trust values and meet the responsibilities of the job description and person specification.
The successful candidate will be self-motivated, enthusiastic and be able to demonstrate the following
- Possess the ability to prioritize their own workload within a tight deadline together with their co-workers.
- Cope well under pressure
- Work well within a team and on their own.
- Have excellent verbal and written communication skills.
- Have good organizational skills.
- Demonstrate initiative and flexibility together with good attention to detail
- You must be able to deal with sensitive information and interact with patients to deal with their enquiries.
- Knowledge of SystmOne & TrakCare is an advantage but not essential.
For an informal conversation, contact Jayne Knight, Admin Team Lead, 0300 421 8045
Advert
- Provide an effective and efficient clerical and administrative support
- Support the delivery of a comprehensive administration and support function to the service areas to meet the needs of patients, service users and visitors.
- To undertake an effective range of reception, telephone and administrative duties to support the customer needs.
- To undertake general administrative tasks within the team including answering telephone calls, taking messages, archiving, scanning and sending/receiving of patient case notes.
- Acknowledge and respond to queries via telephone, email and in person providing a high standard of customer care, ensuring professionalism and responding in a timely manner. Provide excellent customer service face to face at reception and other customer contact points.
- Monitor your own and indicate to your manager or more senior staff when you anticipate periods of quiet or too much work and support others with their workloads to ensure that the work required is completed by the team. Assist in training new colleagues as required and work flexibly as part of a team.
Working for our organisation
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
- 89.7% believe they are making a positive difference to patients/service users;
- 73.3% would recommend the organisation as a place to work;
- 82.4% agree that care of patients and service users is the organisations priority;
- 76.7% would be happy with the standard of care for a friend or relative
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.
Detailed job description and main responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our people’s skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Please refer to the Additional Information attachment before submitting your application.
When joining us, as well as becoming part of a team that makes a difference, we also offer:
- Free car parking at many of our sites
- 27 days leave plus bank holidays, increasing up to 33 days with long service
- A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification.
- A multi-professional preceptorship programme for all Newly Qualified; Nurses, Nursing Associates, Internationally Educated Practitioners, Social Workers, Allied Health Professionals and Return to Practice Practitioners.
- Generous NHS pension and enhanced pay when if you work unsocial hours
- Flexible, family friendly and agile working opportunities
- Recognition and long service awards
- Fast Track physiotherapy
- Our Wellbeing line
- Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme and discounts on travel, leisure and retailers.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date. Good luck with your application.
For more information please see the attached 'Additional Information for Applicants' document.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
QUALIFICATIONS
Essential criteria
- NVQ 2 in administration or relevant equivalent experience or qualification
- Educated to GCSE level in Mathematics and English to Grade C or above
Desirable criteria
- RSA Typing Level 2 or equivalent
NATURE OF EXPERIENCE
Essential criteria
- Experience of working in a customer facing environment (face to face and via the telephone)
- Experience of working as a part of a team
- Experience of working in an office environment
Desirable criteria
- Some experience of working in a healthcare environment is desirable but not essential
PROFESSIONAL / MANAGERIAL / SPECIALIST KNOWLEDGE
Essential criteria
- Ability to use a range of IT systems and Microsoft Packages
- Ability to learn and effectively utilise various electronic systems
- Excellent telephone skills and manner
- Confident to liaise with other organisations and people as appropriate
Desirable criteria
- Knowledge of NHS systems such as appropriate systems e.g. ERIC, PAS, SystmOne, Trakcare, is desirable but not essential.
Further details / informal visits contact
- Name
- Jayne Knight
- Job title
- Admin Team Lead
- Email address
- [email protected]
- Telephone number
- 0300 421 8045
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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