Mae Trac yn falch o bweru recriwtio ar gyfer

Central and North West London NHS Foundation Trust

Gwybodaeth

Central and North West London NHS Foundation Trust (CNWL) is one of the largest trusts in the UK, caring for people with a wide range of physical and mental health needs. We have approximately 7,000 staff who provide healthcare to a third of London's population and across wider geographical areas, including Milton Keynes, Kent, Surrey and Hampshire.

As a Foundation Trust we involve service users, carers, the public, staff and partner organisations in the way that we are run and our future development. If you are interested in becoming a member of our Foundation Trust please visit: www.cnwl.nhs.uk

(source: Central and North West London NHS Foundation NHS Trust website)

Cysylltu

Address: 350 Euston Road; Regent's Place; London; London; NW1 3AX
Contact Number: 02032145700

Darganfod rhagor

Swyddi Gwefan

Closed

Cyf: 333-G-HC-1370-A ID y swydd wag: 6446170

Site Supervisor

Closed for applications on: 18-Gorff-2024 00:02

Statws y swydd wag: Closed

Closed for applications on: 18-Gorff-2024 00:02

Lleoliad

Gwefan: Hesa and Wood End
Tref: Hayes
Cod post: UB3 4DS
Major / Minor Region: Llundain

Math o gontract a phatrwm gwaith

Contract: Secondiad: 3 mis
Oriau: Llawnamser - 37.5 awr yr wythnos

Cyflog

Cyflog: £29,460 - £31,909 pa inc HCAS
Cyfnod cyflog: Yn flynyddol
Gradd: (NHS AfC: Band 4)

Arbenigedd

Prif leoliad: Admin

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

To act as a point of contact for services and Administrators for any site queries or concerns.
To work closely with the Health Centres Administration Lead to ensure there is standardised practice across the service roles, and adherence to policies and procedures.
To proactively manage the systems and processes to ensure adequate capacity within community health clinics and escalate as required to the Services Support Manager (or others) for resolution.
To assess work priorities on a daily basis and provide direction, instruction and allocation of work as required.
To ensure the maintenance of all office systems are compliant and processes are followed for reporting of faults.
To carry out regular audit and quality monitoring ensuring that action plans are implemented.
Ensure the daily monitoring of the domestic contract, ensuring that any issues are resolved, liaising with contractors’ staff and Support Services Manager.
Assist the Health Centre Administration Lead by undertaking some administrative tasks on behalf of a larger group of sites.
To provide cover on behalf of the Health Centre Administration Lead when required.
To support the operational team and provide Reception cover at designed base as requested by the Health Centre Administration Lead for lunch breaks, sickness, and annual leave.
Deal with telephone enquiries from health professionals, services users, service user families, carers and team members in an informed and sympathetic manner, taking into account mental/physical health needs, and cultural or language barriers. Taking and passing on messages promptly and taking action where necessary.
To provide and receive complex and sensitive information using tact and diplomacy.
To deal with enquiries and requests for information from professional staff, GPs and members of the public.
To ensure all patient queries are dealt with in a timely manner and determine the appropriate course of action to ensure resolution
To use IT systems as required, following appropriate training, to carry out a range of duties to support health centre staff.
To ensure notice boards are kept up to date following discussion with the relevant health promotion and other teams.
To induct all new members of staff on the clinic facilities and local fire procedures including a conducted and introductory tour of the site.
To train new members of staff and supervise work of any temporary staff.
To act as team briefer for the team of administrators on site.
To interact and liaise with General Practitioners and their staff on sites with GP Practices and be aware of their requirements in relation to those of the community.
To organise, attend and contribute to the departmental and service meetings, which may include room/venue booking, distribute agendas, take and distribute minutes, and action any decisions made by the team as appropriate
To support in the planning and arrangements for team away days, training sessions etc.
To undertake ad hoc or specific project work as requested.
To maintain a detailed and comprehensive service calendar for the site and put in place processes for regular updates and review.
To ensure all statutory requirements are within date – and to escalate or arrange where appropriate.
To ensure hygiene standards on Site with regard to Infection Control Policy.
To be responsible for supervising the site reporting facility, reporting failures or repairs to the Estates Department and if necessary the Health Centres Administration Lead / Support Services Manager.
To be the key holder for the site and ensure that the site has a clear procedure for being made secure at the end of the working day and that it is applied correctly. This may include delegating responsibility or where necessary to lock and open the building securely.
To ensure a non-hazardous access to site at all times.
To monitor the performance of service providers against standards set in contracts. Pursue persistent issues with the service provider, continuing to seek a satisfactory outcome whilst also liaising with these to the Support Services Manager when necessary. These services include: Estates Maintenance, Domestic services, Grounds Maintenance, Fire Alarms, Burglar Alarms, Window Cleaning, Waste Disposal, Transport/Post/Deliveries, Telephones/Information Services, Other external contractor.

HEALTH AND SAFETY

To work with corporate CNWL departments to ensure an annual Workplace Risk Assessment and Fire Risk Assessment is undertaken and to follow up resultant Action Plans as required according to Trust guidelines.
To highlight Incidents relating to areas of responsibility and report via the Datix system.
To act as an Investigator for Incidents that occur and ensure that action plans are implemented to prevent re-occurrence.
To be aware and ensure protocols to achieve personal safety for oneself and staff are applied.
To promote Health and Safety by monitoring and reporting issues concerning the work environment and general issues on the whole site. Take remedial short term action to make an area safe in the event of an emergency arising (flood, damage, break-in, power failure) and report to the Support Services Manager and the relevant service provider
To be responsible for arranging repair of specialist equipment with appropriate suppliers/contractors.
To be trained as the designated First Aider on site.
To be the trained and designated Nominated Officer of Fire (NOF) for the site and to conduct fire alarm tests and evacuation drills and undertake the role as site responsible person (SRP).
To be the trained and designated Health & Safety Officer.
To have an understanding of the Trust Waste Management Policy and implementation of systems and processes for the site.
To ensure all clinical and Domestic Waste Management Systems are adhered to for the site and that Waste is correctly removed from the site by the Waste Contractor.
To undertake all mandatory and supplementary training in line with policies.

LINE MANAGEMENT

To provide regular supervision and yearly appraisals, identifying appropriate developmental and learning opportunities
To ensure that staff adhere to standard operating procedures.
To monitor and manage performance, disciplinary and sickness issues referring to other agencies as required.
To ensure that staff management arrangements are consistent with HR policies and procedures within the Trust and to ensure that good practice in recruitment, appraisal, performance management and other policies are maintained
To assist in the recruitment of staff in conjunction with the Health Centres Administration Lead

CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.

Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.

We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.

We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page

Become part of our team. We care for you as much as you care for others.

CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.

Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.

Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period.

If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.

Gofynion yr ymgeisydd

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Manyleb y person

Education

Meini prawf hanfodol

GSCE Math and English Equivalent
Higher National Certificate/Diploma or equivalent level of knowledge/experience in a relevant area

Experience

Meini prawf hanfodol

Experience of working in admin capacity
Experience of supervisory or line management
Understanding of Equal Opportunities and Diversity
Understanding of Data Protection / Confidentiality

Meini prawf dymunol

Experience of customer care
Experience of health care
Knowledge of Patient Appointment/Database Systems i.e. SystmOne

Skills

Meini prawf hanfodol

Demonstrable knowledge of MS Word, Outlook, MS Teams and Excel
Accurate data entry and typing skills
Excellent written and verbal communication skills
Ability to negotiate and influence others
Able to work to a high level of accuracy and with attention to detail
Demonstratable knowledge of using different systems and databases
Ability to work unsupervised
Excellent time management skills, with the ability to work effectively under pressure, meet deadlines and prioritise workload
Ability to work within a team