Trac proudly powers the recruitment for
BrisDoc Healthcare Services
About
BrisDoc is a proud provider of NHS Healthcare who have been passionately delivering our mission of ‘patient care, by people who care’ for over 20 years.
We run an exciting range of Primary Care Services including the SevernSide Urgent Care Service, GP Practices, and the Homeless Health Service. This enable BrisDoc to offer excellent healthcare 24 hours a day, 365 days a year to over 1 million patients across Bristol, North Somerset & South Glos.
We are a ‘Social Enterprise’ and an ‘Employee-Owned Business’ - this means the decisions we make, are for the good of our patients, workforce, and wider community. This involves prioritising the health of our patients, protecting our environment, focusing on equality, diversity, and inclusion, looking after the health & wellbeing of our team, and improving the social and economic status of our population.
We are proud to be an organisation that ‘gives back’. Our BrisDoc ‘Community Fund’ is a staff-led team which works closely with health-based charitable causes, both local and international, to invest time and money to improve lives in disadvantaged communities.
By joining BrisDoc, you will be part of a multi-disciplinary organisation that prides itself on being a fantastic place to work; somewhere that you will feel valued, supported, developed and part of a family. We strive to make sure every member of the team feels proud of the work they do and the services that we offer.
We look forward to welcoming you to the team.
Receptionist
Accepting applications until: 19-Jul-2024 23:59
Vacancy status: Open
Accepting applications until: 19-Jul-2024 23:59
Key details
Location
- Site
- 59 Broadmead Medical Centre
- Town
- Bristol
- Postcode
- BS1 3EA
- Major / Minor Region
- Bristol
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £12 per hour
- Salary period
- Hourly
- Grade
- (Salary Ranges: 15,001 - 25,000)
Specialty
- Main area
- General Practice
Job overview
Broadmead Medical Centre has a registered list of patients. Our practice population is primarily students, young families, homeless and more vulnerable people with a small elderly cohort. We provide all standard NHS services working closely with community and secondary care providers to offer holistic treatment to our patients.
As a Receptionist, you will work within Patient Services. You will receive, assist and direct patients in accessing the most appropriate service or clinician in a courteous, efficient and effective way, projecting a positive and welcoming first impression.
Advert
Key Responsibilities:
- Engage and Support: Manage incoming calls from patients and healthcare professionals, dealing with patients face to face to book appointments, deal with registrations, take messages
- Accurate Documentation: Entering and amending patient details on our clinical system with precision to ensure the clinical team have all necessary information
- Safety and Patient Care: Signposting patients to the most appropriate care following guidance from senior staff and policies to ensure patient wellbeing and safety
- Timely Communication: Provide prompt, professional, and informed responses to all callers, ensuring they feel heard and supported
- Financial: manage financial transactions
Working for our organisation
What We can Offer You?
- Competitive Salary: real living wage salary starting at £12.00 per hour
- Hours: 37.5 hours per week M-F with occasional Saturdays
- NHS Pension: Employer contributions at 23.7%.
- Generous Leave: 25 days annual leave plus 8 Bank Holidays (increasing with service).
- Annual Bonuses: Up to 3 bonuses per year.
- Training and Development: Paid training time and opportunities for ongoing development.
- NHS Discount Scheme: Benefit from various discounts.
- Cycle to Work Scheme: Promote a healthier commute.
- Employee Recognition: Recognition platform with discounted offers for co-owners
Who We’re Looking For
We want every member of our team to be committed to outstanding ‘patient care by people who care’ and to be passionate about the NHS. As a Social Enterprise, our goal is to put people and planet first, so we seek those who share our aims for social justice and environmental sustainability.
Our patient base is diverse, so it is crucial that you share our approach to equality and inclusion. This involves respecting the rights of others and celebrating diversity of all kinds.
As an Employee Ownership Trust, every team member is a ‘co-owner’, empowered to shape and influence the company’s direction. We encourage all ‘co-owners’ to get involved and be active participants in all areas of the business
Detailed job description and main responsibilities
Key Responsibilities:
- Engage and Support: Manage incoming calls from patients and healthcare professionals, dealing with patients face to face to book appointments, deal with registrations, take messages
- Accurate Documentation: Entering and amending patient details on our clinical system with precision to ensure the clinical team have all necessary information
- Safety and Patient Care: Signposting patients to the most appropriate care following guidance from senior staff and policies to ensure patient wellbeing and safety
- Timely Communication: Provide prompt, professional, and informed responses to all callers, ensuring they feel heard and supported
- Financial: manage financial transactions
- Administrative Assistance: Assist with administrative tasks as required, ensuring smooth operation of the service.
- Support: Support clinical staff by collecting blood and urine samples ensuring they are stored in line with the infection control policy.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Qualifications and Training
Essential criteria
- Educated to GCSE standard (or equivalent) with grade C or above in English and Maths
Desirable criteria
- Qualification / Certificates in Customer Service
Knowledge, Skills and Experience
Essential criteria
- Experience in a front-line or telephone role dealing with customers/patients
- Accurate record-keeping with attention to detail
- Ability to work within a team and take instructions as required
Desirable criteria
- Experience of using EMIS web computer software
- Experience of Prescription Administration
Documents
Further details / informal visits contact
- Name
- Ann Price
- Job title
- People Team Coordinator
- Email address
- [email protected]
- Telephone number
- 0117 9370913
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