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University College London Hospitals NHS Foundation Trust
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About
Contact
- Address
- Trust Headquarters
- 250 Euston Road
- London
- NW1 2PG
- Contact Number
- 0845 1555 000
Find out more
JobsReceptionist
Closed for applications on: 17-Jul-2024 12:00
Vacancy status: Closed
Closed for applications on: 17-Jul-2024 12:00
Key details
Location
- Site
- University College London Hospital
- Address
- 235 Euston Road
- Town
- London
- Postcode
- NW1 2BU
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £27,948 - £29,468 Per annum inclusive of HCAS
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 3)
Specialty
- Main area
- Maternity
Job overview
An exciting opportunity has arisen to join UCLH’s Elizabeth Garrett Anderson (EGA) Wing, which provides comprehensive, high-quality care with the latest technology for women and their babies in the areas of maternity and neonatal care.
We are seeking bright and enthusiastic individuals to join our admin service to work on the maternity ward receptions. This is a permanent, full-time role working 37.5 hours a week.
This is a full time role with a requirement to work shifts, Nights, Weekends, Bank Holidays an enhanced rate is paid
The successful applicants will be patient focused with excellent customer care skills and an eye for detail. They will enjoy daily interactions with patients, visitors and multidisciplinary hospital staff.
We are looking for candidates who are seeking an opportunity to enhance their skills and knowledge across the different areas to be covered. The work will be interesting and varied, giving good grounding for career progression.
Due to the high volume of applications we have received, we need to close this advert earlier than previously advertised. This advert will now close on Wednesday 17th July 2024 at Midday. You are advised not to delay submitting your completed application.
We apologise for any inconvenience this may cause.
Advert
This role will be an integral part of the multidisciplinary team within our Maternity department.
The post holder will be providing a high quality, comprehensive range of administrative duties and will be expected to deliver an excellent patient and user experience.
The primary duty will be working on our Inpatient reception areas, Front of House and our Maternity Triage department.
The post holder will also be interacting with patients via telephone, email and in person in a friendly and professional manner.
Working for our organisation
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
-
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
-
National Hospital for Neurology and Neurosurgery
-
Royal National ENT and Eastman Dental Hospitals
-
University College Hospital Grafton Way Building
-
Royal London Hospital for Integrated Medicine
-
University College Hospital Macmillan Cancer Centre
-
The Hospital for Tropical Diseases
-
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Communicate clearly, effectively and compassionately with the multidisciplinary team, patients and their family, visitors or carers, in line with the Trust’s values.
Manage and answer telephone calls related to the service in a courteous and prompt manner, taking telephone messages and passing on written or verbal information to patients.
- Resolve simple queries, using judgement to determine when to pass the caller on to a member of the clinical team.
- Input clinical correspondence onto hospital databases.
- Sending correspondence to patients, GPs, or others involved in the care of a patient, in a timely manner.
- Act as a point of contact for the department or specialty, dealing with queries from stakeholders and passing on relevant information to appropriate team members as required.
- Receive and respond to e-mail queries, monitoring, managing and triaging email correspondence to generic inboxes.
- Escalate more complex queries, providing reassurance, an expected response time, and further contact details as appropriate.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.
UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.
UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.
We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.
Additionally, UCLH Arts and Heritage’s staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.
We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.
We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.
This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.
Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.
Please note that if you are at present in a training position on the 2016 new junior doctor’s contract and are applying for a Trust doctor role your salary will not be pay protected.
You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.
Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Knowledge and Qualifications
Essential criteria
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
- Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment.
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Desirable criteria
- NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
Experience
Essential criteria
- Experience of working in a nonroutine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise (acquired through experience and/or training to Vocational level 3 or equivalent).
- Experience of working in a customer facing environment, with knowledge of a comprehensive range of administrative procedures.
Desirable criteria
- Previous NHS experience, or experience of working in a healthcare setting.
Further details / informal visits contact
- Name
- Jackie glazier
- Job title
- Inpatients Team Leader
- Email address
- [email protected]
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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