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NHS England
About
NHS England leads the NHS in England to deliver high quality care for all. We support NHS organisations to deliver better outcomes for our patients and communities, work to get the best possible value for taxpayers, and drive improvement across the NHS.
Through our seven regional teams, NHS England supports local integrated care systems, made up of public services that provide health and care – NHS organisations, primary care professionals, local councils, social care providers and the community, voluntary and social enterprise sector – to improve the health of the population, improve the quality of care, tackle inequalities and deliver care more efficiently.
Engagement and Retention Lead
Accepting applications until: 25-Jul-2024 23:59
Vacancy status: Open
Accepting applications until: 25-Jul-2024 23:59
Key details
Location
- Site
- Victoria House
- Address
- Capital Park, Fulbourn
- Town
- Cambridge
- Postcode
- CB21 5BQ
- Major / Minor Region
- West Yorkshire
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £70,417 - £81,138 Per annum
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 8c)
Specialty
- Main area
- Business and Project Management
Our Organisation
The NHS is building a culture that is positive, compassionate and inclusive – and we all have our part to play.
As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time, hybrid working or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
Job overview
The WT&E directorate delivers multi-professional education and training, and proactively engages with systems and partners to influence innovation and change, constructively challenge and seek assurance to lead improvements in culture, leadership and workplace experience for all, at all stages of peoples’ careers within the NHS.
The responsibilities of the directorate include:
· Delivering, setting standards for, managing, assuring, and reforming education and training to meet patient, population and service needs
· Creating an ‘improvement system’ to understand and improve leadership and talent, to ensure that the NHS is the best possible place to work in order to support the delivery of excellent patient services and care
· Setting long term strategy and direction for workforce, training and education
· Setting out near-term (~1 year and ~3 years) and longer-term (>5 years) integrated workforce plans
· Supporting and enabling systems to set their own shorter-term (~5 years) workforce projections
· Collating and assuring System and Provider integrated workforce plans
· Developing and transforming the workforce to address both short-term immediate requirements and longer-term strategic needs by reshaping and redesigning the workforce to embrace new ways of working and new models of care
· Ensuring high quality education and training for learners and students to maximise supply
Advert
As the Engagement and Retention Lead the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the People and Culture team to ensure engagement, retention and Health and Wellbeing best practice is embedded across the region.
The post holder will lead the provision of an efficient, effective and high quality professional and well-coordinated engagement, retention and health & wellbeing service capable of meeting all statutory, regulatory and NHS requirements ensuring alignment with the activity of the organisation.
The post holder will be responsible for:
· Managing the team’s business support function, including developing and managing the team’s annual business plan, progress and dashboard reporting and risk and issue management.
· Manage all necessary business returns, including planning and workforce returns.
· Develop and implement systems to ensure information is properly managed and best practice is shared across the team, Directorate and the wider NHS organisations as appropriate.
· Take a lead in the coordination of training and development and recruitment activity across the Department or Directorate.
· Oversight and management of all aspects of the Department or Directorate budgets.
Working for our organisation
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visit https://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Detailed job description and main responsibilities
Job specifics include:
· Working closely with the national team to ensure key programmes of improvement are delivered to the local systems.
· Leading improvement programmes that focus on improving the experience of staff in the region and to share best practice with partners internally and externally.
· Leading the team to ensure best practice is used to continually make improvements to staff engagement, retention & health and wellbeing.
· Delivering key improvement programmes through locally led systems focused on sickness absence, bullying and harassment and staff safety.
· Assisting the Head of Workforce, Culture & OD in the provision of strategic workforce expertise particularly in the topics of staff experience, retention, engagement and health and wellbeing.
· Assisting the Head of Workforce, Culture & OD with the assessment of strategies and curation of best practice, including ICS and devolution economies across the health and wellbeing agenda.
· Working closely with the National teams to develop and deliver on strategic support packages for the region.
· Work with relevant ALB and stakeholders to help shape national policy and process.
Improving quality and outcomes
· To work collaboratively across the NHS England and NHS Improvement matrix, including integrating the National Director’s portfolio.
Enabling patient and public involvement
· To act as a champion for patients and their interests and involve the public and patients in the policy development and decision-making of NHS England and NHS Improvement.
· To ensure all public and patient contact with the office is of the highest professional standard.
· To embed patient and public involvement within NHS England and NHS Improvement at all levels of decision making.
Promoting equality and reducing inequalities
· To influence and persuade regional colleagues to embed best practice and evidence based interventions.
· To uphold organisational policies and principles on the promotion of equality.
· To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday action ensure we meet our duty to uphold and promote equality.
Partnership and cross boundary working
· To maximise opportunity to work across boundaries to ensure successful delivery of the programme of work.
Leadership for transformational change
· To model a collaborative and influencing style of working, negotiating with others to achieve the best outcomes. Embedding this approach across the Directorate
Using insight and evidence for improvement
· To use every opportunity in using evidence and insight to improve the programme management approach.
Developing an excellent organisation
· To ensure the health, safety and wellbeing of all staff within the department
· To ensure compliance with all confidentiality and governance requirements within the department.
· To adhere to the NHS Managers Code of Conduct and any other relevant professional codes of conduct at all times
Our commitments to you
We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We strive to ensure our people feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow and excel, and we offer many opportunities for you to do that. We welcome your talent and enthusiasm irrespective of age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro-divergent.
Applications from job seekers who require sponsorship to work in the UK under the Skilled Worker route are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
Please note that we currently do not accept applications via recruitment agencies.
The NHS Business Services Authority is responsible for the processing of your application; a privacy notice is attached to advise you on how we will process your personal data.
If you have applied via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.
You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any emails sent to us via NHS Jobs. If you have a query relating to your application, please contact the recruitment team on [email protected] or 0300 330 1369. You can view our Privacy Notice here.
NHS England
Person specification
Qualifications
Essential criteria
- Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
- CIPD qualified, at Chartered Member level or equivalent demonstrable experience
Knowledge and experience
Essential criteria
- Knowledge and experience of working in a team that focusses on employee engagement and improving staff health and wellbeing
- Knowledge and experience of leading improvement programmes that lead to an improved experience of staff and or patients
- Evidence of post qualifying and continuing professional development
- Demonstrable senior management experience
- Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
- Should have an appreciation of the relationship between the Department of Health, NHS England/ NHS Improvement and individual provider and commissioning organisations.
- Experience of delivering against competing priorities and deadlines while also directing the work of teams/individuals.
- Experience of budgetary responsible, including budget setting with evidence of working knowledge of financial processes Management of staff/ functions
- Management of staff/ functions
- Member of relevant professional body
Skills Capabilities & Attributes
Essential criteria
- Provide and receive highly complex, sensitive and contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
- Persuade board and senior managers of the respective merits of different options, innovation and new market opportunities.
- Negotiate on difficult and very complex and detailed issues.
- Strategic thinking – ability to anticipate and resolve problems before they arise.
- Problem solving skills and ability to respond to sudden unexpected demands.
- Ability to analyse complex facts and situations and develop a range of options.
- Takes decisions on difficult and contentious issues where there may be a number of courses of action.
- Plans and organises a broad range of complex activities, formulating and adjusting plans to reflect changing circumstances.
- Inputs to strategic plans across NHS and within the specific teams.
- Demonstrable ability to deliver at pace in complex environment.
- Works with Stakeholders to develop performance improvement plans and to develop plans for innovation and opening up the market.
- Demonstrable experience of delivering results through the development and management of teams to ensure success and use a range of levers in the absence of direct line management responsibility
- Ability to build effective cross functional working relationships across a diverse range of stakeholders to drive organisational agenda
Documents
- WTE-8320_8c Engagement and Retention Lead Job Description (PDF, 448.4KB)
- Functional Requirements Form (2) (PDF, 69.8KB)
- NHSE - Verification of ID and RTW Guide (PDF, 306.6KB)
- Guide to Completing Your Application (DOCX, 42.7KB)
- Note for Existing NHS Employees applying for Fixed Term vacancies (DOCX, 26.2KB)
- Redundancy Clawback (PDF, 16.7KB)
Further details / informal visits contact
- Name
- Clare Nicholls
- Job title
- Workforce, Culture and OD Manager
- Email address
- [email protected]
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