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Oxford University Hospitals NHS Foundation Trust
About
The Oxford University Hospitals NHS Foundation Trust (OUH) is one of the largest acute teaching Trusts in the UK, with a national and international reputation for the excellence of its services and its role in teaching and research.
Find out more about the Trust on their web-site at www.ouh.nhs.uk
Watch how OUH goes about delivering compassionate excellence on the ouhnhs YouTube channel
Clinical Support Worker
Accepting applications until: 16-Aug-2024 23:59
Vacancy status: Open
Accepting applications until: 16-Aug-2024 23:59
Key details
Location
- Site
- Specialist Disability Service, Oxford Centre for Enablement
- Address
- Nuffield Orthopaedic Centre, Windmill Road
- Town
- Headington
- Postcode
- OX3 7HE
- Major / Minor Region
- Oxfordshire
Contract type & working pattern
- Contract
- 12 months (fixed term)
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £22,816 - £24,336 pro rata
- Salary period
- Yearly
- Grade
- (band 3)
Specialty
- Main area
- Specialist Disability Service
- Interview date
- 28/08/2024
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values
Job overview
As part of the interdisciplinary team, perform a range of supportive clinical, administrative and housekeeping tasks for the SDS clinical and technical teams, in order to facilitate the smooth running of the service, which provides a range of equipment to patients with complex disabilities. This can include posture and mobility equipment and assistive technology equipment.
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Clinic support
Prepare clinic rooms and assessment equipment.
Communicate with a wide variety of people, including those with significant communication difficulties and barriers to understanding, by telephone, email and in face to face. encounters.
Make routine follow-up contacts with patients after provision of posture and mobility equipment and/or assistive technology equipment, using telephone or email, to determine outcomes and to identify any issues, passing the information back to qualified members of staff.
Be the point of contact for outpatient clinic administration: liaise with reception staff; escort patients to and settle them in the relevant clinic room; liaise with the administration team in relation to arrangements for hospital transport.
After use, clean the clinic room and any used assessment equipment, returning the latter to stock.
Assist team members in researching specific pieces of equipment to meet specific clinical and functional requirements.
Have a general working knowledge and understanding of the range of equipment issued by the service and be confident and competent in its use and limitations.
Occasionally support physical assessments of patients with qualified members of staff.
Occasionally escort and assist team members working in the community.
Occasionally deliver or collect pieces of equipment in the community using a lease/hire vehicle.
Provide administrative support to the clinical team in relation to specific clinical support activities.
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Detailed job description and main responsibilities
MAIN PURPOSE OF POST & JOB SUMMARY
As part of the interdisciplinary team, perform a range of supportive clinical, administrative and housekeeping tasks for the SDS clinical and technical teams, in order to facilitate the smooth running of the service, which provides a range of equipment to patients with complex disabilities. This can include posture and mobility equipment and assistive technology equipment.
PRINCIPAL DUTIES
Clinic support
Prepare clinic rooms and assessment equipment, including:
- ensuring that relevant moving and handling equipment is available and ready for use.
- ensuring that departmental cameras are charged and assisting team members in transferring images from cameras.
- liaison with company representatives to arrange for demonstration equipment to be made available.
Communicate with a wide variety of people, including those with significant communication difficulties and barriers to understanding, by telephone, email and in face-to-face encounters.
Make routine follow-up contacts with patients after provision of posture and mobility equipment and/or assistive technology equipment, using telephone or email, to determine outcomes and to identify any issues, passing the information back to qualified members of staff.
Be the point of contact for outpatient clinic administration: liaise with reception staff; escort patients to and settle them in the relevant clinic room; liaise with the administration team in relation to arrangements for hospital transport.
After use, clean the clinic room and any used assessment equipment, returning the latter to stock.
Assist team members in researching specific pieces of equipment to meet specific clinical and functional requirements.
Have a general working knowledge and understanding of the range of equipment issued by the service and be confident and competent in its use and limitations.
Liaise with professionals across the Trust and other organisations including social services, schools, and day centres.
Occasionally, during physical assessments of patients, record clinical data for qualified members of staff, either manually or electronically.
Occasionally, during physical assessments of patients, assist in the moving and handling of patients using hoists, sliding sheets, slide boards, and other forms of manual handling equipment.
The post holder will occasionally be directly exposed to distressing or emotional circumstances.
Occasionally escort and assist team members working in the community.
Occasionally work with patients on a one-to-one basis, both in clinic and in the community.
Occasionally deliver or collect pieces of equipment in the community using a lease/hire vehicle.
Equipment
Clean, keep tidy, re-stock and prepare for use, sleep systems, and postural supports and on occasions computer access hardware, some of which will require manual handling due to bulk and weight.
Control stocks of departmental equipment to be issued, i.e. carry out regular stock checks and request re-order of equipment when required.
Assemble mechanical components, including the use of basic hand tools.
Assist in keeping the workshops clean and tidy.
Assist in keeping fleet vehicles clean and tidy, including driving vehicles to car washing facilities if required.
Assist in the provision of educational courses within OCE in respect of preparing equipment for teaching purposes and helping to set up teaching facilities.
There will be occasional exposure to unpleasant working conditions, particularly from soiled clinic bedding and used postural support systems.
Administrative
Act as a point of contact for clinical/technical queries coming into the department, liaising with the clinical/technical team as required.
Interact with the electronic patient record (EPR) system both to find and to enter patient information.
Manage and prioritise own day to day work tasks, also taking direction from qualified members of staff.
Maintain stocks of office stationery and paper forms.
The post holder must be able to cope with regular interruptions to their work to support team members as required by the service. They must also be able to prioritise tasks to ensure the smooth running of the service.
Addendum to Job Descriptions (All staff)
Health and Safety
· The post holder must be aware of individuals responsibilities under the Health and Safety at Work Act and identify and report, as necessary any untoward incident or accident or potentially hazardous environment.
Infection Control
- All staff must adhere to the Trust’s Infection Control policies and procedures.
- Clinical staff must comply fully with the Hand Hygiene Policy and its associated procedures.
- Staff members have a duty to attend mandatory infection control training provided for them by the Trust as stipulated in the Infection Control Policy and procedures.
- Staff members who develop an infection (other than common colds and illness) that may be transmittable to patients have a duty to contact Occupational Health
- Managers are responsible for ensuring that Infection Control policies are adhered to by the staff they manage, and for ensuring that appropriate audits of policy are conducted to provide assurance of compliance.
Safeguarding Children and Vulnerable Adults
- Ensure that all Trust; regional and national safeguarding policies and legislation are adhered to.
- Follow relevant policies should they have concerns regarding the welfare of a child or vulnerable adult.
- Attend safeguarding training as part of mandatory and statutory training at a level appropriate to the position held.
Finance
- All staff are accountable for exercising economic and efficient use of the Trust financial and physical resources as well as ensuring the security of Trust property. All staff must also always adhere to statutory guidance within the Trust’s Standing Financial Instructions and Standing Orders.
Human Resources
- To be responsible for own professional development and to participate in the Trust Performance Review Process
· The post holder must always carry out theses duties and responsibilities with due regard to the Trust’s Equal Opportunities policy and is expected to promote and implement the Trust’s Equal Opportunities Policy.
· Follow absence reporting procedures by phoning FirstCare for all sickness absences in line with Trust policy and procedure.
Governance
· The post holder is required to familiarise him/herself with and comply with the Trust’s policies and procedures.
Information
· You will be expected to adhere to the Data Security, email and internet policies that concerns your job role within the Trust
· You will be expected to attend security and confidentiality training, arranged as and when required.
· Should you have any matters of concern, you are welcome to, and encouraged to, raise your concerns with your Manager/Director.
· You should ensure that any information you record is accurate and correct in both electronic and paper records if appropriate.
No Smoking
- The post holder will be expected to observe the “No smoking” policy of the Trust.
Sustainability
To act as a ‘good corporate citizen’ by promoting effective energy management, minimising waste, leveraging suppliers, and reducing business travel where possible
COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment , we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.
Nursing and Midwifery: For candidates applying from outside the UK: Please be advised that we work in partnership with Envertiz who will be managing your recruitment therefore by applying you are consenting to us passing your contact details and application to Envertiz so they can manage your recruitment and on-boarding. If you do not consent to this, please do not apply.
Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.
Referencing: When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.
Next Steps: Please make sure that you read the job description and person specification, and that your supporting statement reflects this as your application will be judged against these criteria. Candidates selected for interview will be contacted after the short-listing process, usually within 2 weeks. (Please note that shortlisting times vary when applying for a Medical position within the Trust). The majority of correspondence will be via the e-recruitment system; therefore you should check your emails regularly including junk mail folders in web-based email products.
No unsolicited recruitment agency telephone calls or emails.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Person specification
Essential and Desirable
Essential criteria
- GCSE Maths & English or equivalent
- A-level education or equivalent
- Able to work on own initiative and to anticipate forthcoming requirements of the team/service
- Methodical and thorough approach to work activities
- Self-organised
- Attention to detail
- Proficient computer skills in word processing, internet & email, accessing information contained in databases & spread sheets
- Strong communication skills (many patients of SDS have communication difficulties) • Patient and constructive telephone manner • Flexible approach to work, being able to re-prioritise work according to demands on the service
- Responsive so as to be able to change quickly and effectively between one task and another • Able to work under pressure
- Able to work with a wide variety of people
- Valid driving license
- Physically fit and able to carry out a range of moving and handling tasks with both patients and equipment
Desirable criteria
- Practical training or education in a health or social care setting or subject
- Administrative experience
- Working in a team
- Working with people having disabilities
- Working in a health or social care setting
- Experience of disability equipment
Further details / informal visits contact
- Name
- Rebecca Oakes
- Job title
- Posture Management Specialist and Course Lead
- Email address
- [email protected]
- Telephone number
- 01865737450
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