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East Lancashire Hospitals NHS Trust

About

At East Lancashire Hospitals NHS Trust:

We provide high quality services for the local population of over half a million people across East Lancashire and the surrounding area.

We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
We treat nearly three quarters of a million patients a year from the most serious of emergencies to planned operations and procedures.
We offer care across Three hospital sites, and various community sites, using state-of-the-art facilities.

In this section you’ll find information about our hospitals, the goals the Trust is working hard to achieve, the annual plan and reports on how we are performing.

We are always try to deliver the highest quality care to our patients and have ambitious plans to continue to improve the services we offer in response to the changing needs of our patients.

Background.

East Lancashire Hospitals NHS Trust is an NHS Organisation, which was formed on the 1st April 2003, following the merger of Blackburn Hyndburn and Ribble Valley Health Care NHS Trust and Burnley Health Care NHS Trust.

In addition to a full range of acute hospital services the trust is a growing centre for emergency hospital services, Hepato Biliary, Head and Neck and Urological Cancer services, a growing centre for Cardiology services and a network provider of Level III Neonatal Intensive Care.

The Trust has a total of over 950 inpatient beds at Burnley General Teaching Hospital and Royal Blackburn Teaching Hospital. Inpatient rehabilitation services are also provided at Pendle Community Hospital and at the Rakehead Unit at Burnley General

Contact

Address: Royal Blackburn Teaching Hospital; Haslingden Road; Blackburn; Lancashire; BB2 3HH
Contact Number: 01254732075

Find out more

Jobs Website

Closed

Ref: 435-CIC-108-24 Vacancy ID: 6467907

Complex Case Support Worker

Closed for applications on: 9-Aug-2024 13:18

Vacancy status: Closed

Closed for applications on: 9-Aug-2024 13:18

Location

Site: Fusion House
Town: Blackburn
Postcode: BB1 2FD
Major / Minor Region: Lancashire

Contract type & working pattern

Contract: Permanent
Hours: Full time - 37.5 hours per week

Salary

Salary: £25,147 - £27,596 pro rata
Salary period: Yearly
Grade: (NHS AfC: Band 4)

Specialty

Main area: Complex Case Management Support Worker

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Detailed job description and main responsibilities

To provide pro-active and responsive support to the integrated discharge team members.
Establish and maintain positive and productive joint working with system partners and staff at ward level.
Based within the Integrated Discharge service Team on the Burnley General Hospital site however the role involves working across all ELHT sites to meet the needs of the service.
The post holder will be working independently on their own initiative without direct supervision when out of the office base, reporting back progress and informing the complex case managers of any problems arising.
Ensure patients case notes and referral information are handled according to Trust policy and recorded appropriately.
The post holder will be required to maintain a confidential and professional approach at all times. The role will involve communicating with patients, relatives, colleagues, nursing and AHP professionals across health and social care, either by telephone or face to face.
Participate and correlate information, with regard to the delayed discharge process, from reports/overviews or ward visits and communicating with ward co-ordinators which will initiate alerts, to enable qualified members of the Integrated Discharge service Team to action resolution of delays in the discharge process.
Give advice to ward staff at all levels as queries arise with regard to Discharge within remit of knowledge and role.
Escalate unresolved issues, disputes and delays in the care process to the senior complex case manager to enable these to be resolved in a timely manner.
Prioritise and organise own caseload of work, visiting wards on a daily basis, working on own initiative to ensure deadlines are met and a high standard of service is provided.
Support discharge processes that comply with The Hospital and Community support policy operating model 2021.
Refer any complaints or unresolved issues to the line manager or delegated person.
Respond to bleep/calls in a timely and professional manner.
Screen and input information on referrals and trusted assessment documents.
Identify risk triggers within the referral/trusted assessment documents and initiate appropriate action.
Work within limits of own competence and responsibility, referring issues arising beyond these limits to qualified team members for action.
The post holder will be expected to utilise PAS, analyse and input to electronic central referral logs, electronic patient tracking systems and live client data bases within Social Services.
Provide additional support to the Integrated Discharge service, as necessary, or to implement improvements, training and provide cover for annual leave and sickness.
Understand own limitations and areas of responsibility.
Document accurate records of work undertaken, ensuring variation of expected outcomes are highlighted.
Collate and maintain monthly statistics as required.

Dear Potential Applicant,

It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust

Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.

Disclosure and Barring Scheme (DBS)

If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained.

The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974.

In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.

The cost of an Enhanced Disclosure will be £42.90 and for a Standard Disclosure £22.90 which includes a small handling fee.

This cost is not applicable for a Volunteer post

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The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.

We aim to employ a workforce that reflects the diverse communities we serve.

We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.

We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme.

If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible. By telephone 01254 732075 or email [email protected] or write to Employment Services, Parkview Offices, Haslingden Road, Blackburn, BB2 3HH

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Person specification

Essential

Essential criteria

Good standard of education to include English and Maths, minimum GCSE level 4-9
NVQ or Equivalent training/experience within an acute hospital setting
Ward based experience in discharge planning
Demonstrable experience in working with MDT
Health Care Experience
Ability to manage diverse workload with competing priorities and delivering work within tight deadlines