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Oxford University Hospitals NHS Foundation Trust
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About
The Oxford University Hospitals NHS Foundation Trust (OUH) is one of the largest acute teaching Trusts in the UK, with a national and international reputation for the excellence of its services and its role in teaching and research.
Find out more about the Trust on their web-site at www.ouh.nhs.uk
Watch how OUH goes about delivering compassionate excellence on the ouhnhs YouTube channel
Online Testing Administrator
Accepting applications until: 28-Jul-2024 23:59
Vacancy status: Open
Accepting applications until: 28-Jul-2024 23:59
Key details
Location
- Site
- Churchill Hospital
- Address
- Churchill Drive
- Town
- Oxford
- Postcode
- OX3 7LE
- Major / Minor Region
- Oxfordshire
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Occasional Saturdays (1 in 4). Occasional late finishes (up to 7.00pm))
Salary
- Salary
- £25,147 - £27,596 Per Annum / Pro Rata
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 4)
Specialty
- Main area
- Administration
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values
Job overview
Please look at our website to find out more about our service.
Welcome to Oxfordshire Sexual Health Service - Sexual Health Oxfordshire
Receive, assist and direct patients accessing our service and in a courteous, efficient and effective way.
Process requests for home STI testing kits and dispatch correctly to patients depending on their needs.
Provide general assistance to the Sexual Health Department managers and clinicians and project a positive and friendly image to patients and other visitors, either in person or on the telephone.
Advert
We are looking to recruit a full-time administrator to join the Sexual Health Team. The Oxfordshire Sexual Health Service is a fast-paced unit and requires someone who will be excited by being part of a caring team delivering services to patients across Oxfordshire. This is a fantastic opportunity for someone looking for a job in a challenging and dynamic environment.
You
The successful candidate will need to demonstrate a range of skills including effective communication, empathy, self-motivation and a desire to work as part of a team.
Your new role
Your main duties will include working at the reception desks of our sexual health clinics in different locations in Oxfordshire and answering telephone and email queries in relation to appointments and results. You will also be part of the on-line testing team which logs requests for, packs and dispatches home testing kits to important deadlines.
Your new department
We hope our team will reflect the diversity seen in our clinics. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please get in touch and we will guide you through the application process.
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel. |
Detailed job description and main responsibilities
JOB DESCRIPTION
Job Title: On-Line Testing Administrator
Grade: Band 4
Location: Churchill Hospital
Hours per week: Full Time
Responsible To: On-Line Testing Co-ordinator
Accountable To: Service Manager
MAIN PURPOSE OF POST
- To assist in the administration of the on-line testing service
- To provide excellent customer facing service at all times in the clinic's reception areas.
- To deal with patient enquires by telephone and face to face
- To provide a comprehensive administrative support service to the outpatients clinics
DUTIES AND RESPONSIBILITIES
- Coordinate requests from patients and clinical staff to book appointments into Inform and other systems at times appropriate to individual patient request, clinical priority and procedure using a knowledge of clinical procedures and booking systems to resolve appointment arrangement conflicts and minimise patient journeys.
- Maintain high levels of customer service, always delivering compassionate excellence.
- Provide appropriate information and instructions to patients and carers and to healthcare staff regarding a range of sexual health department procedures.
- Enter relevant clinical and demographic information into clinical database system (Inform) or other clinical data systems.
- Arrange patient transport/translators where appropriate in line with Trust protocol.
- Take part in the roster for the receptions of all clinic locations* welcoming patients and ensuring they are checked in and out of clinic in a professional and courteous manner.
- Ensure that all appointments are checked in and out and that appropriate coding is completed to ensure Trust income is secured.
- Ensure patient clinic lists are checked prior to the start of clinic paying particular attention to young people attending the Service.
- Contribute to the development, maintenance and implementation of local policies and operating procedures.
- As necessary and appropriate, demonstrate skills to new and junior administrative and clerical staff.
- Assist with the maintenance of stock control for consumables used in the department.
- Contribute to and assist with general ad hoc office management procedures.
- Maintain confidentiality of all patient information.
- Promote and maintain personal and team development.
*Oxford, Kidlington, Bicester, Witney, Abingdon, Wantage, Didcot, Banbury
GENERAL RESPONSIBILITIES
- To show flexibility should the need arise in covering for other personnel and on different sites when on planned or unplanned leave and to ensure that reception is always covered during hours of opening.
- To respect the confidentiality at all times of all electronically stored information and written data, particularly where it relates to patients in line with GDPR requirements
- To keep up to date with all core skills training
- To maintain a high level of concentration in order to produce precise, accurate detailed work and at times, emotional effort when responding to patients on the telephone.
- To adhere at all times to the Trust Uniform Policy during working hours
- Attend weekly and monthly staff meetings
- To support the team, department and managers with any reasonable work request commensurate with skills and banding.
This job description is written in the knowledge that it is not exhaustive and will be subject to review as the needs of the department change or annually as required.
An annual performance review would be expected in this post with feedback provided to both the manager and the employee on working practices and relationships as well as discussing future aims and objectives.
COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment , we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.
Nursing and Midwifery: For candidates applying from outside the UK: Please be advised that we work in partnership with Envertiz who will be managing your recruitment therefore by applying you are consenting to us passing your contact details and application to Envertiz so they can manage your recruitment and on-boarding. If you do not consent to this, please do not apply.
Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.
Referencing: When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.
Next Steps: Please make sure that you read the job description and person specification, and that your supporting statement reflects this as your application will be judged against these criteria. Candidates selected for interview will be contacted after the short-listing process, usually within 2 weeks. (Please note that shortlisting times vary when applying for a Medical position within the Trust). The majority of correspondence will be via the e-recruitment system; therefore you should check your emails regularly including junk mail folders in web-based email products.
No unsolicited recruitment agency telephone calls or emails.
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Person specification
Education
Essential criteria
- 5 GCSEs grade C or above or equivalent
Experience and Skills
Essential criteria
- Up to date experience of using Microsoft programmes
Desirable criteria
- NHS experience
Specific aptitude and abilities
Essential criteria
- Able to work independently and as a member of a team
- Flexible approach to teamwork and working hours
- Able to travel to different clinic locations
Desirable criteria
- Evidence of team working
Interpersonal Skills / Communication Skills
Essential criteria
- Excellent written and verbal communication skills
Desirable criteria
- Evidence of interacting with a wide range of people
Further details / informal visits contact
- Name
- Laura Collett
- Job title
- Online Testing Manager
- Email address
- [email protected]
- Telephone number
- 01865234526
- Additional information
Deborah Francis
Service Manager
01865 740804
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