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Oxford University Hospitals NHS Foundation Trust
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About
The Oxford University Hospitals NHS Foundation Trust (OUH) is one of the largest acute teaching Trusts in the UK, with a national and international reputation for the excellence of its services and its role in teaching and research.
Find out more about the Trust on their web-site at www.ouh.nhs.uk
Watch how OUH goes about delivering compassionate excellence on the ouhnhs YouTube channel
Neurosurgery Pathway Administrator
Accepting applications until: 29-Jul-2024 23:59
Vacancy status: Open
Accepting applications until: 29-Jul-2024 23:59
Key details
Location
- Gwefan
- John Radcliffe Hospital
- Cyfeiriad
- Headley Way
- Tref
- Oxford
- Cod post
- OX3 9DU
- Major / Minor Region
- Oxfordshire
Contract type & working pattern
- Contract
- Permanent
- Oriau
- Full time - 37.5 hours per week
Salary
- Cyflog
- £25,147 - £27,596 per annum Pro rata
- Cyfnod cyflog
- Yearly
- Gradd
- (Band 4)
Specialty
- Prif leoliad
- Administration
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values
Trosolwg o'r swydd
🎉We are appointing a Patient Pathway Administrator within the Neurosurgery Department.🎉
We are seeking to appoint a Pathway Administrator to join our friendly team in the Neurosurgery Administration department at the John Radcliffe Hospital. The post involves dealing with telephone queries, dealing with face to face queries, ensuring the smooth running of the department, monitoring the patient pathway and providing full administrative support to Consultants and their teams.
Training and support will be given by the team.
Advert
PREVIOUS APPLICANTS NEED NOT APPLY****** We are looking for a self-motivated, enthusiastic individual to join us as a Patient Pathway Administrator working in the Neurosurgery team across at the JR. This post is crucial to the on-going development of the service and would suit a candidate who has excellent organisational and communication skills. |
Gweithio i'n sefydliad
Working for your organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
COVID-19 Vaccination Update: There has been a national announcement that COVID-19 vaccinations will be mandatory for all patient-facing staff from 1 April 2022. This role could be affected by this, we therefore urge all applicants to consider this before applying. Patient-facing staff who have not had both vaccinations by 1 April 2022 will not be able to continue in their role
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
KEY RESPONSIBILITY AREAS
1. Designated point of contact for the consultants and clinic teams. To have an overview of all workflows in the admin team and to be responsible for consistency across the service. To make sure
robust processes are in place to provide an excellent cohesive service to both patients and colleagues.
2. To work closely with each member of the admin team to understand their role and support them. Coordinate cover in times of leave and sick to ensure service continuity. To escalate potential issues to the Assistant Service Manager.
3. To deal proactively and efficiently with telephone enquiries from patients, carers, GPs and other service users professionally, ensuring, possible, that the caller’s needs are met or they are
transferred to the most appropriate person.
4. To understand the patient pathway and be responsible for managing follow up appointments, inpatient admissions and any other administration to ensure that patients are tracked effectively
through their 18-week pathway.
5. To actively manage and maintain the 18 week RTT pathway by completing monthly validation and monitoring the outpatient & inpatient PTL.
6. To oversee the booking of clinic appointments for new patients through the Choose and Book directly bookable system, and liaise effectively with the Assistant Service Manager with regards
to capacity issues.
7. To manage all correspondence, and to ensure that urgent matters are dealt with properly. Taking appropriate action and ensuring that any paperwork is scanned promptly onto the patients’ electronic
notes and forwarded to the appropriate person electronically so they can respond accordingly. Deal with outgoing mail with due care and attention to patient confidentiality.
8. To oversee the transcription of clinic letters, general correspondence, reports, etc. using the digital dictation system and ensuring that all clinic letters are checked, any errors rectified, and are printed and dispatched within identified deadlines.
9. To ensure that all patient referrals received into the department are dealt with according to Trust processes, efficiently and effectively in a timely manner; that all details are registered and the referral letters are scanned promptly into the patients’ electronic notes.
10. To regularly check future clinics, ensuring cover is agreed with the medical team, and under or overbooking issues are proactively dealt with.
11. To obtain the necessary diagnostic tests/hospital notes needed for clinics, as required.
12. To understand the complaints procedure and use initiative to resolve complaints from patients and other individuals as far as possible. Be able to understand when to escalate concerns and facilitate formal response by Consultants.
13 To liaise as necessary with the Assistant Service Manager to ensure effective clinic management, when clinics need to be cancelled or closed, patients need to be informed of changes
and new appointments provided to patients.
14. Any other duties as from time to time as requested by the Assistant Service Manager.
COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment , we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.
Nursing and Midwifery: For candidates applying from outside the UK: Please be advised that we work in partnership with Envertiz who will be managing your recruitment therefore by applying you are consenting to us passing your contact details and application to Envertiz so they can manage your recruitment and on-boarding. If you do not consent to this, please do not apply.
Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.
Referencing: When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.
Next Steps: Please make sure that you read the job description and person specification, and that your supporting statement reflects this as your application will be judged against these criteria. Candidates selected for interview will be contacted after the short-listing process, usually within 2 weeks. (Please note that shortlisting times vary when applying for a Medical position within the Trust). The majority of correspondence will be via the e-recruitment system; therefore you should check your emails regularly including junk mail folders in web-based email products.
No unsolicited recruitment agency telephone calls or emails.
Person specification
Education and Qualifications
Meini prawf hanfodol
- • Administrative experience
- • Competence in use of various computer software packages
Meini prawf dymunol
- • Medical Terminology
- • EPR trained (Training available)
Experience and Skills
Meini prawf hanfodol
- • Previous experience within an administrative role
Meini prawf dymunol
- • Previous NHS experience
- • Knowledge of RTT 18 week pathways
Specific Aptitude and Abilitie
Meini prawf hanfodol
- • Strong Computer Skills
- • Competent e-mail user
- • Ability to work as part of a team
Meini prawf dymunol
- • Familiarity with NHS performance targets
Interpersonal Skills/ Communic
Meini prawf hanfodol
- • Experience of dealing with stressed/upset individuals in an empathetic manner.
Meini prawf dymunol
- • Evidence of interacting with a wide range of people
Further details / informal visits contact
- Enw
- Wendy Smith
- Teitl y swydd
- Neurosurgery Assistant Service Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01865 227577
- Gwybodaeth i gefnogi eich cais
If you would like further information or to arrange an informal visit to the department, please contact Wendy Smith via email on [email protected]
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