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NELFT NHS Foundation Trust
About
NELFT NHS Foundation Trust provides mental health and community services for over 4.9 million people living in the London Boroughs of Waltham Forest, Redbridge, Barking and Dagenham, Havering, and across Essex and Kent.
We work to ensure our patients, their friends and family, feel confident that their health needs are well met. With an excellent reputation for research and development, our skilled health professionals are at the cutting edge of evidence-based innovation, opening up the possibilities for better ways of working and delivery of care.
SSNAP Administrator
Accepting applications until: 01-Aug-2024 08:00
Vacancy status: Open
Accepting applications until: 01-Aug-2024 08:00
Key details
Location
- Site
- Yew Tree Centre
- Address
- 20 yew Tree Gardens
- Town
- Romford
- Postcode
- RM7 9AA
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- 7 months (Fixed term contract ending 31.3.25)
- Hours
- Part time - 30 hours per week
Salary
- Salary
- £25,147 - £27,596 pa (Plus HCAS) pro-rata
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 4)
Specialty
- Main area
- Administrator
Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
An exciting opportunity has arisen for a SSNAP administrator to join the Community Rehab Service on a fixed term basis (Secondment if applicant is internal to NELFT). The successful applicant will play an integral part in the development of the Sentinel Stroke National Audit Programme (SSNAP), across Havering and Barking and Dagenham.
The Community Rehab Service is a well-established multi-disciplinary therapy team working with individuals with a range of progressive or acquired neurological conditions.
Advert
The successful applicant will provide a responsive, comprehensive and high-quality administrative service to support the Community Rehab Service / Managers / Team SSNAP Lead in managing SSNAP data efficiently.
They will be competent with all the features and functionality within the stroke SSNAP system and be able to run ad hoc reports from the database as and when necessary and check statistics.
They will be able to abstract and analyse patient records: use judgement to translate cases where the procedure/ condition is not readily codable. Seek advice as required to assist in the interpretation of records to ensure accuracy.
The successful applicant must be highly organised to handle multiple deadlines and priorities and deal with frequent interruptions.
Working for our organisation
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
High Cost Area Supplement - Outer London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,313 to a maximum of £5,436 p.a. pro rata for part time).
Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Detailed job description and main responsibilities
Key responsibilities:
- To provide professional, comprehensive and efficient management of collection and entering of SSNAP data for local Community Rehab Service, with a clear understanding of confidentiality, discretion and sensitivity.
- To be responsible for the organization of the SSNAP and local systems and administrative processes.
- To ensure maintenance of records and the distribution of relevant information including activity data.
- To ensure that the flow of information from the Community Rehab Service to the SSNAP data system is dealt with in an effective and timely manner.
- To refer issues to other relevant parties as appropriate, ensuring confidentiality and security of information is maintained at all times.
- To input data sets into the SSNAP database, ensure accurate recording of patient details relevant to the SSNAP domains.
- To prepare and collate highly sensitive information for reports and assessments.
- The postholder may also be given lead areas of responsibility to oversee consistency and quality in that area. Any such roles will be agreed with management.
- The postholder will be expected to have good communication skills and be able to communicate effectively both verbally and written, with clinical colleagues, management teams, patients and outside agencies such as acute local hospitals, as and when necessary.
- To liaise with other services SSNAP administrators to ensure smooth transition of patient records
· To communicate with patients and carers via telephone, ensuring that complex calls are dealt with effectively and appropriately.
Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.
We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.
Benefits
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
- A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
- A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our efforts to support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity.
- Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
- Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.
Supporting our Armed Forces
We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Gold Award under the Armed Forces Employer Recognition Scheme. We have supportive policies, guaranteed interview schemes for veterans. reservists and military spouses and give additional leave to our Reservists so that they can attend their annual camp.
Equal opportunities employer
We are committed to equal opportunities and diversity and positively encourage applications from all sections of the community regardless of any protected characteristic.
We are a Disability Confident employer and have made the pledge to commit to employing more people with disabilities. If you require this application in another format i.e. Braille or audio tape please contact the recruitment team on 0300 300 1530 or email [email protected].
Correspondence with us
You are advised to regularly check your emails (including any junk mail/spam folders) for correspondence related to this post.
In the event of a high number of responses to any advert, NELFT reserves the right to close the vacancy early. If you do not hear from us within three weeks of the closing date then please assume you have not been successful on this occasion.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Qualifications
Essential criteria
- NVQ level 2 or equivalent standard of literacy and numeracy
- NVQ level 3 in relevant subject or equivalent level of proven experience
- RSA Text and Word Processing Level 2
Experience
Essential criteria
- Working in a busy office environment
- Creating, maintaining and reporting using a variety of data platforms
- Working autonomously
- Ability to update and develop effective admin processes
- Ability to manage non-routine issues e.g. when information is missing, systems are not working, files not closed down from the acute setting
- To use experience and knowledge of SSNAP and RIO to identify more efficient processes for information gathering/report pulling and completing SSNAP
- Ability to follow organisational policies and procedures
Desirable criteria
- Working with patient electronic records
- Working in an NHS environment
Knowledge
Essential criteria
- An awareness of SSNAP
- Demonstrate a knowledge of therapy, medical and IT terms needed to gather relevant information and use the relevant systems required for SSNAP
- In depth working knowledge of Outlook, Word, Excel, Power point
- Awareness and adherence of confidentiality and policies and procedures related to this.
- Able to analyse systems to improve services
- Knowledge of office process
Skills
Essential criteria
- Advanced level IT skills
- Clear communication skills including excellent writing, data entry and presentation skills
- Able to work without supervision and use own initiative
- Organise and prioritise own workload
Further details / informal visits contact
- Name
- Alison Wood
- Job title
- Stroke and ESD Clinical Lead
- Email address
- [email protected]
- Telephone number
- 0300 300 1855
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