Mae Trac yn falch o bweru recriwtio ar gyfer
Royal Free London NHS Foundation Trust
Gwybodaeth
On 1 January 2025 Royal Free London NHS Foundation Trust became one of the largest trusts in the UK following the acquisition of North Middlesex University Hospital.
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation. Welcome to the Royal Free
Bank ED and AAU Administrator Band 3 ( Barnet)
Closed for applications on: 24-Gorff-2024 00:00
Statws y swydd wag: Closed
Closed for applications on: 24-Gorff-2024 00:00
Manylion allweddol
Lleoliad
- Gwefan
- ALL
- Tref
- London
- Cod post
- NW3 2QG
- Major / Minor Region
- Llundain
Math o gontract a phatrwm gwaith
- Contract
- Banc: Bank
- Oriau
- Gweithio hyblyg - As and When
Cyflog
- Cyflog
- £15.62 Hourly
- Cyfnod cyflog
- Bob awr
- Gradd
- (Various)
Arbenigedd
- Prif leoliad
- Admin & Clerical
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.
Click here to view our video Welcome to the Royal Free
Royal Free London NHS Foundation Trust is committed to fair and transparent recruitment and requires applicants to provide accurate information, as misleading details may affect their application or employment and may be verified in line with the Fraud Act 2006. For further information please visit https://royalfree.pagetiger.com/cuuomnr/1.
Trosolwg o'r swydd
The Emergency Department (ED), Urgent Care (UTC) and Adult Assessment Unit (AAU) administrator(s) at Barnet Hospital are responsible for providing a front-line reception service and administrative function to the hot floor (ED / UTC + AAU) and for delivering a high standard of customer care to a wide range of client groups, including the ward’s multi-disciplinary team, patients, relatives and their carers.
The Royal Free London Foundation NHS Trust, is an organisation with a real sense of community as we actively support and develop our staff to ensure our patients receive the best quality care. Join our team and support our vision of delivering the right care first time, every time.
Please note, you must have admin experience in order to proceed with applying for this role.
***THE ROLE IS BASED AT BARNET HOSPITAL.***
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The post-holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system, to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait).
The post-holder must undertake effective forward planning, to ensure that the administrative needs of the service are met and must carry out a range of effective administration processes to support the delivery of high quality patient care. The post holder will be expected to work dynamically across both areas of the hot floor in the ED and AAU clinical spaces.
The ward clerk will be directly supervised on a day-to-day basis and is responsible for the management and prioritisation of their own workload.
This role is to join our pool of flexible/temporary workers picking up ad-hoc shifts when they become available.
Gweithio i'n sefydliad
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident employer and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). In order to facilitate applications from all members of the community the Trust is able to offer services including Braille Applications and Interpreting Services.
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
1 CLINICAL RESPONSIBILITIES
11.1 This is a non-clinical role; however, the post holder is expected to work as part of the wider multidisciplinary team to ensure that patients are provided with the best possible care.
2 2. RESPONSIBILITY FOR PATIENTS
2.1 To provide a front-facing reception service for patients or relatives arriving on the unit, welcoming all visitors and directing as appropriate.
2.2 To demonstrate sensitivity, tact, and diplomacy where appropriate, for example when acting as a first point of contact to distressed or anxious relatives.
2.3 To answer the telephone and take messages, answer or refer queries as appropriate.
2.4 To provide a confidential and high standard general administrative support to the unit, particularly supporting the Nursing/Clinical establishment, Clinical Pathway Manager, and Service Manager(s) with tasks such as discharge spread sheets and audit tool completion.
2.5 To be responsible for ensuring that all documentation relating to a patient’s current episode of care, and produced or used on the unit, is accurately filed (according to documented guidelines) and transported to the Health Records department on the day of discharge.
2.6 To access the “National Spine” to ensure accurate retrieval of patients NHS number when required and enter onto the relevant system (i.e. PAS and Maternity CMIS system).
2.7 To ensure that all patient admissions, discharges, and attendances are recorded accurately on Cerner or the relevant electronic system in real time. This includes the registering of births where required in maternity units.
2.8 To ensure that the electronic bed board is constantly kept up to date and accurate to reflect the actual activity in the unit, ensuring important data such as predicted dates of discharge are displayed and correct.
2.9 To provide weekly and monthly ward activity figures, as required.
2.10 To sort out incoming/outgoing post and distribute or act as necessary.
2.11 To ensure that pathology and x-ray results are organised and available for review and signing by the clinical team.
2.12 To arrange transport internally (via the trust’s online portering system) and externally for patients and equipment when the need arises, in line with the trust’s transport policy.
2.13 To monitor and chase up the completion of inpatient discharge summaries and submit to Clinical Coding within the required timeframes, ensuring that data recorded is of a high quality.
2.14 To record in real time whenever a patient’s care has been transferred to a different consultant or treatment function, paying close attention to accuracy and detail when doing so.
2.15 To assist with patient discharge arrangements by organising transport, liaising with other healthcare providers, arranging outpatient appointments and ensuring that relevant paperwork is available, complete and accompanies the patient.
2.16 To send a copy of every patient’s discharge summary to their GP in a timely fashion, in order to facilitate continuity of care once the patient is back in the community.
2.17 To liaise with Pharmacy regarding the availability of drugs and arrange for collection when requested.
2.18 To assist bereaved relatives by facilitating collection of the death certificate and giving information regarding its collection and ensuring that the medical records of those patients are filed according to documented guidelines.
2.19 To assist in the event of a medical emergency/cardiac arrest by making emergency calls as instructed and ensuring that the ward doors are not locked, ward entrance and corridors are free from obstruction and the responding emergency team are directed to where the emergency is.
2.20 Ensure adherence to agreed operating procedures
2.21 The post holder will ensure that data cleansing/validation to support Referral to treatment time and targets meets the deadlines set.
2.22 To provide ad hoc cross-cover, as required, during the absence of ward administrators on other wards and/or assessment units.
**Please refer to the attached JD & PS for further details.**
Gofynion yr ymgeisydd
Manyleb y person
Royal Free World Class Values
Meini prawf hanfodol
- Demonstrable ability to meet the Trust Values
Education & Qualifications
Meini prawf hanfodol
- NVQ Level 3 or Equivalent
Experience
Meini prawf hanfodol
- Experience of working in a public/patient facing role
Meini prawf dymunol
- Previous work experience in a healthcare setting
- Experience of working with Cerner, or similar electronic Patient Administration Systems
Skills & Aptitudes
Meini prawf hanfodol
- Clear and concise verbal and written communication skills
- Ability to use initiative and problem solve, in a busy clinical environment
- Typing and data entry skills
- Good level of computer literacy skills in Microsoft Word, Excel and databases
- Flexible and adaptable to the changing needs of the service
- Ability to work within a multidisciplinary team
- Time management and organisational skills
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Adam Robinson
- Teitl y swydd
- Recruitment Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 02077940500
- Gwybodaeth i gefnogi eich cais
Temporary Staffing | Recruitment Services
Royal Free London NHS Foundation Trust
PO Box 50, Civic Centre, Enfield, Middlesex, EN1 3XA
Tel: 02078302065
Internal extension: 23400
Os ydych yn cael problemau'n gwneud cais, cysylltwch â
- Address
- Enfield Civic Centre
- PO Box 50
- Civic Centre,
- Enfield, Middlesex
- EN1 3XA
- Telephone
- 020 7794 0500 Ext. 23400 (Option 3)
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