Trac proudly powers the recruitment for
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust

About
Northumbria Healthcare NHS Foundation Trust is an award winning NHS Foundation Trust which provides hospital and community health services in North Tyneside, and hospital, community health and adult social care services in Northumberland.
Contact
- Address
- Northumbria Healthcare NHS Foundation Trust
- Human Resources Department
- Northumbria House
- 7/8 Silver Fox Way, Cobalt Business Park
- Newcastle upon Tyne
- NE27 0QJ
- Contact Number
- 0191 2031415 Option 2
Admin Support Officer
Closed for applications on: 22-Aug-2024 00:00
Vacancy status: Closed
Closed for applications on: 22-Aug-2024 00:00
Key details
Location
- Site
- North Tyneside General Hospital
- Address
- Rake Lane
- Town
- North Shields
- Postcode
- NE29 8NH
- Major / Minor Region
- Tyne and Wear
Contract type & working pattern
- Contract
- Permanent
- Hours
- Part time
- Flexible working
Salary
- Salary
- £24,071 - £25,674 per annum
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 3)
Specialty
- Main area
- Occupational Therapy Specialist Services
Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!
What the Northumbria Way means for you:
- Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
- Support and connection through a variety of Staff Network groups
- A range of flexible working opportunities
- Generous annual leave and pension scheme
- Access to lease car and home electronics scheme (qualifying criteria applies)
- Opportunities to improve your professional development through our vast training programmes
- On-site nursery places via salary sacrifice
- Access to savings scheme via salary sacrifice with Northumberland Community Bank
We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.
We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy.
If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.
Whilst Northumbria Healthcare are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity your individual recruitment process, we may withdraw your application at any stage of the process.
Job overview
Our Occupational Therapy Specialist Services (OTSS) team have an exciting opportunity available for a highly motivated and organised individual to join our team on a permanent, part-time basis as an Admin Support Officer, providing a comprehensive administrative service to the clinical teams and management.
The successful applicant will be joining a proactive, friendly and supportive Occupational Therapy service, who have recently strengthened their service delivery model by integrating both physical and mental health specialist teams under the same leadership team.
You will work independently with opposite working days to our current admin support officer, ensuring full administrative cover throughout the working week, with a cross over on a Wednesday.
Advert
- Monitor referrals inboxes daily.
- Process referrals, adding to triage list and waiting lists.
- Act as first point of contact to patients, family, carers and external stakeholders, liaising mainly via telephone and email contact, face to face as required.
- Use Trust Systems such as SystmOne, Therefore and Health Roster.
- Order supplies via Trust Procurement System for the department as needed.
- Minute meetings as required.
- Secretarial support to management team.
Working for our organisation
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.
Detailed job description and main responsibilities
Maintenance and development of data base systems. Collation of information for statistics.
Efficient processing of all occupational therapy referrals, appointments on the Patient Administration System and SYSTMONE.
Good IT and keyboard skills and a thorough working knowledge of the Patient Administration System (PAS), SYSTMONE, Excel and e-referral and health roster/ESR.
To act as the first point of contact for interventions between the Trust and patients for the booking of occupational therapy outpatient services, ensuring patients are given accessible information and choice.
Efficient processing of all occupational therapy referrals, appointments on the Patient Administration System and SYSTMONE.
Efficient processing of patient letters.
Ensuring accurate entering of patient data on the Patient Administration System, SYSTMONE and Excel.
Ensuring accurate and timely filing and retrieval of patients’ occupational therapy records, and hospital case notes.
To book interpreters where necessary for patients attending outpatient clinics and if necessary request appointment letters to be translated.
For more information please review the Job Description.
Applicants who are members of the Armed Forces, and those who have a disability that requires support in the work place (two ticks pledge) and who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme.
We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under-represented groups such as LGBT+ and disabled candidates. We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defense Recognition Scheme, and we are delighted to support Apprenticeships, Age Posi+ive and are a mindful employer.
If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2.
Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance.
Make sure to read the ‘applicant guidance notes’ before submitting your application and make sure you know everything there is to know before joining our fantastic trust!
Certificate of Sponsorship
Northumbria Healthcare NHS Foundation Trust proudly hold a sponsor licence. In order to provide sponsorship you and the role you are applying for must meet UKVI eligibility requirements. Please check your eligibility prior to submitting an application. Skilled Worker visa: Overview - GOV.UK (www.gov.uk)
Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.
Applicant requirements
Person specification
Qualifications
Essential criteria
- 3 GCSE’s including Maths and English or equivalent
- NVQ Level 3 in relevant subject or equivalent experience and/or qualification
- Typing/word processing skills (RSA II or equivalent )
Desirable criteria
- Experience of working with ESR and Healthroster
Further details / informal visits contact
- Name
- Chloe Robson
- Job title
- Business Unit Support Manager
- Email address
- [email protected]
- Telephone number
- 07786 915983
- Additional information
Adele Cave - Admin Support Officer in Occupational Therapy Specialist Services (OTSS
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
You can search for similar jobs on the employer's job board, or visit our national jobs board Health Jobs UK.