Continuing Healthcare Assistant Case Coordinator
Accepting applications until: 06-Aug-2024 23:59
Vacancy status: Open
Accepting applications until: 06-Aug-2024 23:59
Key details
Location
- Gwefan
- The Forum
- Cyfeiriad
- Marlowes,
- Tref
- Hemel Hempstead
- Cod post
- HP1 1DN
- Major / Minor Region
- Hertfordshire
Contract type & working pattern
- Contract
- Permanent
- Oriau
- Full time - 37.5 hours per week
Salary
- Cyflog
- £22,816 - £24,336 per annum plus 5% HCA
- Cyfnod cyflog
- Yearly
- Gradd
- (NHS AfC: Band 3)
Specialty
- Prif leoliad
- admin and clerical
NHS Hertfordshire and West Essex Integrated Care Board (ICB) is the local NHS organisation that plans and oversees how NHS money is spent and makes sure health services work well and are of high quality.
The ICB’s role is to join up health and care services, improve health and wellbeing and reduce health inequalities for the 1.5 million people who live in Hertfordshire and West Essex.
It’s an exciting time for us and we’re looking for people who enjoy working in a fast-paced, vibrant environment that can help us achieve our aim.
So if you share our passion for people and want to make a positive change to their health and health services then we want to hear from you.
Trosolwg o'r swydd
The ICB is looking for a proactive and flexible person to support the CHC Admin function within the CHC department, working as part of the administration team to provide an efficient and effective administrative service.
The post will provide administrative support to the NHS Continuing Healthcare team to enable them to carry out their work effectively to ensure a high quality and patient focused service.
Duties will include:
To deliver an effective and competent level of receptionist and/or clerical support and consistently deliver a “client-focused” service which promotes good customer service and effective working relationships.
Answer telephone calls at first point of contact to the CHC team.
To work in a supportive manner with other members of the CHC team to ensure the smooth running of the administration team; supporting administrative tasks, on specific pieces of work and projects ensuring appropriate administrative cover arrangements are in place.
The position is based at the Forum, Hemel Hempstead
Advert
- Delivers an effective and competent level of clerical support and consistently delivers a “client-focused” service which promotes good customer service and effective working relationships
- Manages the email inbox to ensure that incoming mail is dealt with, appropriately redirected, and to forward items requiring management attention as required.
- Answering the central CHC telephone line responding to questions and queries from the general public and health/social care professionals appropriately. I
- The post holder must be able to deal with all front line calls with tact and professionalism as the first line of communication with the CHC team,
- Able to provide non-clinical advice to the general public regarding the CHC service and processes.
Gweithio i'n sefydliad
Herts & West Essex Integrated Care Board is a leading NHS organisation with an award-winning governing body. Working closely with partner organisations, the ICB's staff design, plan and commission health services for more than half a million people and monitor the quality and effectiveness of those services.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
For further information on this role please see the job description and person specification attached
Person specification
Qualifications
Meini prawf hanfodol
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience
Knowledge and Experience
Meini prawf hanfodol
- Demonstrable experience of working in an administrative environment and working with computerised data systems
- Working knowledge of Microsoft Office including Word and Excel
- Able to work on own initiative, organising and prioritising own workload to set deadlines
- Clear communicator with good writing, data entry and telephone skills
- Ability to work effectively as part of a team
Documents
Further details / informal visits contact
- Enw
- Kim Redwood
- Teitl y swydd
- Business Manager
- Cyfeiriad ebost
- [email protected]
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