EPR Configuration Analyst

Trosolwg o'r swydd

The post holder will be responsible for helping to define good practice in relation to Cerner millennium development practice and to ensure that this is adhered to. The Cerner system is used across the NWL sector which includes Imperial College Healthcare NHS Trust, and Chelsea and Westminster NHS Trusts, London North West Healthcare NHS Trust, and The Hillingdon Hospitals NHS Foundation Trust.

As part of the configuration team, you will lead the development of specific clinical or operational requirements and work with users, multi-disciplinary IT teams which can include, the ICT Project team, the Transformation team, Back office and the Systems Solutions team to develop innovative solutions by the exploitation of the Oracle Cerner Millennium system. 

To work with clinical and operational staff, Millennium subject matter experts from Oracle Cerner and other Healthcare organisations to review and adapt solutions already designed and developed for other organisations, for the North West London Acute Collaborative.

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As a member of the Configuration Team, you will ensure that all developments and projects which the team work on are initiated and conducted in a controlled and consistent manner and are part of a coherent and managed programme under the overall control of the ICT department.

To ensure that all projects are delivered on time, to budget and meet the quality criteria required to achieve the identified Trust benefits, including cost reduction and avoidance, simplified, streamlined work processes, improved patient experience and improved efficiencies for the Trust.

Key areas of responsibility 

• Development of problem and requirement definitions for specific clinical or operational requirements.

• Providing effective support and problem resolution.

• Contribute to the maintenance of standing data and Data Configuration Worksheets.

• Development and presentation of options for solution designs.

• Documentation of current and future state processes.

• Awareness of capabilities and functionality of Cerner Millennium.

• Implementation of agreed solutions through configuration, mPage development and/or BMDI development.

• Supporting and participating in rollout, training and change management activities to achieve the operational adoption of new systems and solutions. 

MAIN TASKS AND RESPONSIBILITIES: 

1 Problem and Requirement Definitions

1.1 Operate as a lead ICT subject matter expert for the capture and analysis of problem definitions and for the documentation and presentation of these findings.

 1.2 Conduct the problem analysis and definition process and documenting the results and the subsequent requirement definition in accordance with defined trust methodology and templates either independently or as part of a team.

 1.3 Contribute to the evolution and development of the trust’s analysis methodology and documentation as part of the analysis team.

 2 Support and Problem Resolution

 2.1 Provide support to the live Millennium system.

 2.2 Spend periods of time monitoring logged calls in the Millennium application queues and taking ownership of individual calls and application problems.

 2.3 Manage calls, document activities and communicate with users in accordance with the procedures, processes and guidelines prescribed by the helpdesk manager and Head of Operations.

 2.4 Provide advice on the domain structure and actively contribute to the management of the testing and promotion of code and configuration through the domains and the periodic domain refresh. 

3 Maintain Standing Data

 3.1 Work with data owners to ensure Data Configuration Worksheets (DCWs) are maintained.

 3.2 Through the use of the DCW Process ensure that standing data is maintained to be accurate and up-to-date.

3.3 Maintain records of standing data changes and issues with data and identifying, reporting and, where appropriate, escalating problems arising from untimely maintenance or inaccuracy.

4 Solution Design

 4.1 Working as lead or as part of a team with allocated trust business units and users to identify a range of options for solutions for defined business problems and requirements.

4.2 Provide expert consultancy regarding the implications of configuration changes across applications and on dependant workflows, supporting strategic decision making in this area.

4.3 Possess advanced, specialist knowledge of how Millennium interacts with business processes, fully understanding how multi departmental and infrastructure systems interact, their dependencies and reliance of the business on their availability.

4.4 Working as lead or as part of a team with allocated trust business units and users to estimating costs and time to develop and identifying the benefits associated with solution options

.4.5 Working as lead or as part of a team with allocated trust business units and users to risk assess solution options for risk to solution delivery and risk to adoption.

5 Process Mapping

5.1 To develop process maps through leading workshops, observations of working practice and individual interviews and to document these according to Trust current practice or the requirements of the project. This may include a range of methods including, inter alia, BPM, Workflow EPC and UML.

 5.2 To work with other Service Leads and staff and Change Managers to challenge and review current processes and practices in order to design new and more streamlined and efficient process and practices supported by systems.

5.3 To apply knowledge of the workflow and process automation capabilities and limitations of Cerner Millennium and other clinical systems in order to ensure that redesigned processes are achievable and practicable.

 6 Millennium Functionality

6.1 Be prepared to act as a Subject Matter Expert (SME) for one or more areas of Millennium functionality and to expand expertise into other functional areas as required.

6.2 Keep abreast of developments in native Millennium functionality and the specific implementation of functionality with the UK NHS user community and in the trust, within the functional areas for which the post-holder is an SME and across the other functional areas.

 6.3 Present and demonstrate Millennium functionality to groups of users for the purposes of awareness raising and developing vision.

 7 Solution Development

 7.1 Build prototype solutions and use these to confirm requirements with users.

 7.2 Develop production quality builds on the appropriate Millennium domain and manage the testing and promotion of these into production.

 7.3 Liaising with Cerner and other development partners to achieve the build and testing of solutions in accordance with prescribed procedures and processes.

 7.4 Document the as-built configuration in accordance with trust standards.

8 Rollout, Training and Change Management

 8.1 Participate in and undertake the specification and development of training courses and materials.

 8.2 Participate in and undertake the organisation and delivery of training courses.

 8.3 Contribute to the management of change within operational or clinical practice required for the implementation of solutions.

 9 Other duties

 9.1 To provide cover for other Analysts and the Configuration Manager as appropriate.

 9.2 Assist in producing ad hoc reports and in project work within or run by the ICT Directorate.

 9.3 Undertake any other duties requested as appropriate to the banding.

10 General Responsibilities 

 10.1 To provide leadership to specific trust projects, where the post-holder’s skills and knowledge are appropriate.

 10.2 To participate and occasionally lead in the development of local processes and policies relating to configuration and application management

 10.3 If requested to provide temporary or interim leadership of the Configuration team.

 10.4 Where working groups are established to create specific deliverables to participate and/or act as a team leader as appropriate.  

Gweithio i'n sefydliad

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.  Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme.  Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.