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South Warwickshire University NHS Foundation Trust
About
South Warwickshire NHS Foundation Trust (SWFT) provides the hospital services to South Warwickshire from four hospitals:
- Warwick Hospital
- Leamington Spa Hospital
- Stratford Hospital
- Ellen Badger Hospital
We also deliver out-of-hospital community services to the whole of Warwickshire and beyond serving a population of more than half a million from various clinics. This includes our Community Teams in North Warwickshire.
What is a Foundation Trust?
South Warwickshire University NHS Foundation Trust was formed on 1 March 2010. A foundation trust status gives us greater freedom to manage our own affairs, and makes us more directly accountable to local people through our Members, who are drawn from the local population and staff.
We are managed by a Board of Directors and the Trust is overseen by our Council of Governors. Find out more about our organisational structure and meetings and papers.
We continue to be part of the NHS and treat patients in accordance with core NHS principles – healthcare that is provided according to clinical need, not ability to pay, that it is free at the point of delivery, and that it meets the needs of everyone.
Our Members actively influence the progress of the Trust and help us to be genuinely patient-centred in every aspect. Find out about becoming a Member.
Pharmacy IT Support Officer
Accepting applications until: 11-Aug-2024 18:00
Vacancy status: Open
Accepting applications until: 11-Aug-2024 18:00
Key details
Location
- Site
- Warwick Hospital
- Address
- Lakin Road
- Town
- Warwick
- Postcode
- CV34 5BW
- Major / Minor Region
- Warwickshire
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time
- Other
Salary
- Salary
- £28,407 - £34,581 per annum
- Salary period
- Yearly
- Grade
- (Band 5)
Specialty
- Main area
- Pharmacy Technician / IT
South Warwickshire University NHS Foundation Trust is one of the top performing organisations within the NHS. Our staff think this is a great place to work and we hope you will agree. We have recently been rated as 'Outstanding' by the Care Quality Commission (CQC) following our most recent inspection.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the whole county. This includes our Community Teams in North Warwickshire.
We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Over 6000 people work for the Trust and many of them have been here a long time. People find they don’t need to go elsewhere to find a fulfilling career in healthcare.
The first thing you will notice about us is how we take our values seriously. We believe that our values underpin everything we do. If you are interested in a role with us you need to make sure our values match your own.
Our values can be summed up in one sentence. We are ‘Trusted to provide inclusive, safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Probationary Period
All new staff to the Trust will be subject to a standard 6 month probationary period, the details of which will duly follow in your contract of employment.
Equality, Diversity, and Inclusion
South Warwickshire University NHS Foundation Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees. Our aim is to ensure that employees are equally valued and respected and that our organisation is representative of all members of society. We define diversity as valuing everyone as an individual – we value our employees, job applicants, students, patients and visitors as people. This is reflected within our values of being Inclusive, Safe, Effective, Compassionate and Trusted.
Agile and Flexible Working
All our staff will have a work base. However the Trust operates as an Agile Working Team therefore staff may be working from home on a regular basis as required by the service. However, occasionally travel around Warwickshire and into your base will be required so access to your own transport would be helpful.
The Trust also welcome staff to work flexibly and we would welcome the conversation at interview regarding flexible working.
Staff Benefits
The Trust offer a wide range of additional benefits to staff. Anyone who joins us on a substantive basis can assess things such as the Lease Car Scheme, Electronics Scheme, Discounted Leisure and Travel, Cycle to work scheme amongst many others available.
Car Parking
The Trust have recently completed the construction of a multi-storey car park at our Warwick Hospital site which has allowed us to reduce waiting times for car parking passes.
To keep up to date on our latest recruitment activity follow us on twitter @swftrecruit or look us up on Facebook (Recruitment - South Warwickshire NHS Foundation Trust).
Job overview
We are delighted to offer this exciting opportunity to progress your career by joining our friendly, dynamic & forward-thinking pharmacy team at SWFT!
We are committed to providing a high-quality, safe & effective pharmacy service that makes a real difference to our patients, and we are looking for highly-motivated individuals to join our well-integrated digital team to achieve this.
In this role, you will support the pharmacy service in providing digital support to the wider pharmacy team, supporting them in the provision of all aspects of clinical and technical hospital pharmacy service.
This posts open to applicants who are qualified Pharmacy Technicians registered with the GPhC or non-pharmacy professionals with an equivalent IT qualification to degree level or above. Prior experience in similar fields is required for this role, however exceptional candidates with less experience will be considered for our band 4 to 5 Structured Training and Education Pathway (STEP). Experience of hospital pharmacy is not essential as you will be well-supported in training and developing into this role.
This role is primarily based between Warwick & George Eliot hospitals, which have excellent transport links to Birmingham, Solihull, Coventry and surrounding areas.
Advert
Job Purpose: |
The post holder will be responsible for supporting the day to day operational management of the various pharmacy computer systems. The post holder will assist with the smooth running of every aspect of pharmacy IT operation, including the dispensary, stores & distribution, procurement, aseptics and ward-based teams. The post holder will be required to maintain a variety of pharmacy IT hardware, ranging from computers and printers to various automated dispensing systems across the Trusts. The post holder will support the introduction, application, training and maintenance of any new pharmacy systems. The post holder is required to prepare and disseminate a range of routine and other ad-hoc reports from the computer systems. The post holder will be required to have an in-depth understanding of all departments and processes in Pharmacy in order to maintain pharmacy systems and deliver training to staff. The post holder may be expected to provide pharmacy IT support to external organisations where deemed appropriate, namely the Trust’s subsidiary company and other members of the local STP. The post holder may be expected to deputise for principal technician and/or Lead pharmacist when necessary and represent pharmacy IT interests to external groups. |
Working for our organisation
Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.
Our values can be summed up in one sentence. We are ‘Trusted to provide safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Detailed job description and main responsibilities
Key Working Relationships
All users of pharmacy IT systems,
Senior finance and general management staff,
Primary Care Trusts,
Third parties such as the Department of Health, Strategic Health Authority,
NHS Digital, and other organisations to whom pharmacy provides goods or
services on contract, for the provision of drug usage and cost data.
Key staff in the Information and Communication Technology Department.
External providers of computer equipment and systems, software houses,
automation developments, helpdesks, etc.
National IT networks for the development of pharmacy software, supplier
user groups, and relevant project leads within and outside the Trust,
IT project teams,
Trust subsidiary companies (Innovate and SWFT Clinical Services Ltd,)
Other members of local STP,
Duties & Responsibilities
To provide day-to-day IT support to the Pharmacy department as a whole,
including:
Assisting in the identification and resolution of user issues with
specialised pharmacy IT software,
Maintaining specialised pharmacy software to ensure that the
department is able to provide an uninterrupted service to the wider
Trusts,
Maintaining specialised pharmacy hardware, including robotic
dispensing and storage solutions,
Analyse information to diagnose the cause of complex faults in
pharmacy IT systems, and liaising with helpdesks/support
providers & pharmacy managers to plan and implement solutions
to these,
Commissions work from the Trust ICT Department, to solve
problems with Pharmacy systems which do not relate to specialist
applications or cannot speedily be resolved,
Provide cross-site pharmacy IT support to Trust subsidiary and
STP Pharmacy departments when needed,
Prepares, validates and disseminates routine data reports required
by finance and contracts managers, lead pharmacists, pharmacy
managers, external customers, procurement specialists, creditor
and debtor payment staff, and clinical departments undertaking
audit.
Responding to complex queries or urgent queries on an ad-hoc
basis.
Where queries cannot be answered with standard reports,
obtaining information from pharmacy systems through the creation
of bespoke reports using a variety of data sources and reporting
systems.
Analysing and validating commercially sensitive and
confidential data and other outputs in relation to pharmacy
processes and key performance indicators for accuracy, legibility
and compliance with legal requirements, prior to dissemination.
Supporting the overall operation and technical competency of the
computer systems and equipment in Pharmacy, and any systems
outside of Pharmacy which impact the provision of medicines
management or storage.
Ensuring appropriate records are maintained.
Promoting good communication to ensure efficient working
throughout the department.
Delivering induction and refresher training to Pharmacy and non Pharmacy staff in the appropriate use of specialised software in the
areas of Medicines Management and of Pharmacy.
Supporting and mentor junior colleagues
To assist in the development of pharmacy services by:
Contributing to the planning of IT requirements to fulfil future
Pharmacy service needs and Trust information needs in line with
strategy, and participate in the actions needed to implement this,
Contributing to the creation and maintenance of relevant policies
and procedures regarding the appropriate and correct use of
Pharmacy IT software and hardware,
Maintaining an awareness of current developments in, and the use
of, IT in pharmacy services (robotic storage, procurement systems,
electronic prescribing, etc.) by liaising with relevant bodies, outside
agencies, special interest groups and other pharmacy
departments,
Assisting with the development of IT projects for the department
and being able to advise the Pharmacy Manager and senior Trust
staff on the application of such.
Adapting existing processes and systems to improve departmental
workflow.
Influencing software houses and hardware suppliers to meet the
Trust’s needs when developing software and systems through
participation in national networks and user groups.
Assisting in the installation of approved software upgrades to
ensure that the most recent release is in place and full benefit is
being gained from our systems. Normally this will need to be done
outside normal working hours.
Liaising with wards and external departments to understand their
stockholding needs in relation to automated drug storage cabinets.
Taking part in periodic stocktakes to prove the validity of the stock
management function of the systems and satisfy the requirements
of internal and external auditors
Providing audit data to validate Trust processes in line with local
and national policy
IMPORTANT INFORMATION
Sometimes we get a lot of applications for our roles. On those occasions we might close the job early. If you don’t want to miss out we recommend submitting your application as early as possible.
The Trust use an Applicant Management System called TRAC which helps us manage the recruitment process. All communications regarding your application will come via TRAC (even if you applied via NHS Jobs).
Please check your TRAC account regularly and ensure your email is set up to accept messages so they don't go into your junk/spam folder.
We aim to shortlist all vacancies within 2 days of the vacancy closing, we will get back to all candidates ASAP.
Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address.
South Warwickshire University NHS Foundation Trust is an equal opportunities employer who is committed to Equality and Diversity and does not tolerate discrimination or harassment on the grounds of any protected characteristic as defined by the Equality Act 2010.
All South Warwickshire University NHS Foundation Trust sites are smoke free. We feel it’s a great way to help our patients, visitors and staff stay healthy.
The Trust is part of a ‘Foundation Group’ through a strategic alliance with Wye Valley NHS Trust, George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust. This partnership is great for the sustainability of all four organisations and allows us to share learning and maximise opportunities to ensure the delivery of high quality health and care services for our local populations.
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Person specification
Qualifications
Essential criteria
- Further qualification in I.T or experience/advanced practice to degree level or equivalent
Desirable criteria
- ACPT Qualification (if applicable)
- BTEC/NVQ3 in Pharmaceutical Sciences
- Professional registration with the GPhC and minimum of 1 year’s post qualification experience
Experience
Essential criteria
- Broad experience of delivery of pharmaceutical care in hospital pharmacy
- Fluent IT user
- Multidisciplinary working
- Relationship building with internal and external customers
- Use of IT databases and Excel
- Problem solving
- Training of staff
- Involvement in service development
- Triage of errors and faults in IT hardware and software
- Using data sources to produce reports for a variety of requestors
Desirable criteria
- Writing and validation of Crystal/SQL reports
Skills
Essential criteria
- Understanding of how Hospital Pharmacy IT systems operate
- Familiarity with Pharmacy stock control software using Pharmacy systems management software, ideally JAC
- Familiarity with EPMA / IPPMA / EPR
- Knowledge of PC hardware, operating systems and applications software
- Understanding of the Data Protection Act and Caldicott requirements, and general awareness of Security and Confidentiality issues
Desirable criteria
- Pharmacy Robotics including electronic drug storage solutions
- Implementing and developing clinical pharmacy services within an EPR / EPMA system
Personal Qualities
Essential criteria
- Team player and competent to work alone
- Patient
- Enthusiastic; self-motivator and able to motivate others
- Professional credibility
- Confident
- Approachable
- Knows own limitations and able to refer appropriately
- Able to demonstrate clear thinking and make defendable judgments
- Innovative; able to question existing practices & implement more efficient methods
- Appreciates feedback
Other
Essential criteria
- Able to participate in weekend and bank holiday rota and 7-day service as needed
- Able to work across site and travel to other venues for meetings
Further details / informal visits contact
- Name
- Mike Wyatt
- Job title
- Principal Technician
- Email address
- [email protected]
- Additional information
01926 495321 Ext: 4482
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