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Chelsea and Westminster Hospital NHS Foundation Trust
About
Welcome
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
Our values
Our PROUD values demonstrate to staff, patients and the public the standards of care and experience they should expect from our services:
- Putting patients first
- Responsive to patients and staff
- Open and honest
- Unfailingly kind
- Determined to develop
Proud of our history
- Westminster Hospital was founded in 1719 and was replaced by Chelsea and Westminster Hospital in 1993.
- Brentford Infirmary opened in 1896, renamed West Middlesex Hospital in 1920.
- Our two hospitals merged in 2015 to become one Trust.
Our vision and strategy
Our ambition is simple—to provide world class care. We combine globally recognised clinical expertise with locally delivered care to represent the NHS at its best. This has been tested with staff, patients and stakeholders and is delivered though our staff’s commitment to our values and our organisation’s focus on our 3 strategic priorities:
- To deliver high-quality care: Patients, their friends, family and carers will be treated with unfailing kindness and respect by every member of staff in every department and their experience and quality of care will be second to none.
- To be the employer of choice: Provide every member of staff with the support, information, facilities and environment they need to develop in their roles and careers, and recruit and retain people needed to deliver high-quality services to our patients and other service users.
- To provide better care at lower cost: Continuously improve the quality of care and patient experience through the most efficient use of resources (financial and human, including staff, partners, stakeholders, volunteers and friends).
These priorities are reflected in our clinical services strategy, our quality strategy and our annual operating plan. They are set out in our divisions’ detailed business plans and are the framework for our staff’s objectives and appraisals.
Who we are
- 7,500 staff and 700 volunteers
- We treat someone in A&E every 2 minutes
- We deliver a baby every 50 minutes
- We operate on a patient every 17 minutes
- We do 52 imaging procedures each hour
- We serve a diverse population of 1.5 million from the beginning to the end of life
Proud of our services
- We have one of the largest and busiest HIV and sexual health services in Europe, delivering world-class care and outcomes for 269,000 patients a year
- We’re proud to be part of Fast Track Cities, a global movement to end new cases of HIV by 2030
- We run specialist trans clinics and offer the first NHS-commissioned masculinising surgery service
- We have one of the largest and safest maternity services in the UK, delivering 10,500 babies every year
- Our world-renowned burns service is the leading centre in London and the south east
- We are one of the largest urgent and emergency services providers with some of the lowest ambulance handover times in the UK, treating 270,000 people this year
Proud of our workforce
- Our approximately 7,500 staff are recruited from our local communities as well as from all over the world
- Our staff rate us second among acute trusts in London as a place to work
- Despite challenges in the NHS, our staff vacancy rate remains significantly lower than the national average
- We are passionate about the health and wellbeing of our staff with a huge support offer, including our nationally-recognised free back-up care scheme and Timewise accreditation as a flexible employer
- We love to develop our people, offering a range of development programmes and apprenticeships, with our healthcare support worker apprentices winning Apprentice of the Year for two years running
- We offer a fantastic range of salary sacrifice schemes, from season ticket loans, bicycles and vehicles, to gym memberships, home electronics and holidays
Proud of our diversity
- Being truly inclusive involves commitment from our leaders, managers and all individuals across the Trust
- We encourage our staff to have a voice with four staff network groups—Enrich, Women, LGBTQ+ and Disability
- We embrace cultural diversity and inclusion with our maternity cultural safety champions and our development programme to support our leaders to lead with compassion and inclusivity
- We are a gold-awarded Veteran Aware employer, recognising our work in advocating for and supporting former and current defence and armed forces personnel
- We have an NHS Pastoral Care quality award for supporting our international recruits with an internationally educated nurse accelerated development programme and tailored approaches to onboarding
Proud of our supporters
Thanks to generous support from our local communities our charity CW+ can:
- Build and enhance clinical facilities to create an outstanding environment for patients and staff
- Deliver an art and design programme to support the wellbeing of our patients
- Invest in health innovation to deliver exceptional patient care
Proud of our environment
- Our intensive care unit is a world-class facility, home to the latest technology
- Our Sky Garden supports the mental health and wellbeing of our staff and patients
- Our neonatal intensive care unit cares for 150 more babies each year in a modern, purpose-built facility
- Our plans for a new ambulatory diagnostics centre at West Middlesex will bring care closer to home
Proud of our research
- We have recruited 3,500 patients into 160 research projects in the last year
- Our clinical trials unit, renowned for pioneered COVID-19 research, continues to lead in developing new antibody therapies and other treatments
- Our PrEP trial, the largest of its kind in the UK, has had significant national impact, underscoring our leadership in public health research
- We continue to lead research in areas such as maternal health, burns and infectious diseases
Proud to innovate
We continue to invest in digital innovation to improve care delivery:
- CW Innovation is a joint initiative between the Trust and our charity CW+ which tests and scales high-impact innovations to improve patient care and hospital operations, utilising digital systems, artificial intelligence (AI) and machine learning.
- Our portfolio of more than 90 projects positions us as a leader in innovation and next-generation health services.
- Our robotic surgery programme significantly reduces patient recovery time and length of stay.
- Sensium® sensors remotely monitor vital signs every two minutes, compared with traditional monitoring of 4+ hours.
- Artificial intelligence (AI) algorithms give clinicians near-realtime risk prediction for COVID-19 patients.
Proud of our achievements
- One of the lowest hospital mortality rates in England
- Chief Executive Lesley Watts awarded CBE for her contributions to healthcare
- Magnet4Europe
- HSJ finalists for wellbeing and service redesign initiatives and highly commended in the Trust of the Year category
- RCM shortlist for excellence in maternity care during COVID
- Building Better Healthcare award for design of ICU
- Gaydio Award for 56 Dean Street #TestNowStopHIV campaign
Proud of our community
- Our 700 dedicated volunteers help improve and enhance patient experience
- We work closely with patient partners, community representatives, our membership base and council of governors to help shape our services
- Our community engagement efforts have been recognised through various awards, reflecting our commitment to building strong, supportive relationships with the people and communities we serve
Proud to support our frailty patients
- 1 in 10 patients over 65 and 1 in 2 patients over 85 live with frailty
- Our HOME initiative—Hydrate, Out of PJs, Mobilise, Engage—helps maintain our patients’ independence in and out of hospital
- In 2023/24 we conducted geriatric assessments on nearly 99% of eligible patients, ensuring better identification and management of frailty to improve health outcomes
Proud of our sustainability
- Our green plan is pivotal to delivering our vision—deliver high-quality care, be the employer of choice and make the best use of resources
- We have committed to reach net zero by 2040, with an interim goal of an 80% reduction by 2028–2032—our efforts have already led to a 20% reduction in our NHS carbon footprint with 2019/20, highlighting our proactive approach to sustainability
Flexible working
The Trust supports flexible working for our staff and we will consider flexible working applications. Flexible working arrangements need to meet the needs of the service. For further information please discuss this with the recruiting manager.
Find out more
Newborn Hearing Screening Manager - Local Co-ordinator
Accepting applications until: 28-Aug-2024 23:59
Vacancy status: Open
Accepting applications until: 28-Aug-2024 23:59
Key details
Location
- Site
- Cross Site Chelsea and West Middlesex Hospitals (50/50 split)
- Town
- Fulham & Isleworth
- Postcode
- SW10 9NH
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £44,806 - £53,134 per annum incl. HCAS
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 6)
Specialty
- Main area
- Newborn Hearing Screening
Job overview
We are looking for a friendly, flexible and highly motivated individual to join our team.
The post holder will have operational responsibility for the delivery of the Newborn Hearing Screening Programme cross site. They will be expected to team build, organise others in their actions and set priorities, objectives and goals within the sphere of responsibility and in accordance with National and Local guidelines.
Advert
You will have operational responsibility for the day-to-day management of the newborn hearing screening team at both sites ensuring high quality standards are maintained throughout and any onward referral to local paediatric audiology teams. Excellent interpersonal and communication skills are required in addition to a methodical and well organised approach.
Working for our organisation
Proud of our workforce
• Our 7,500 staff are recruited from local communities and around the world
• Our staff rate us second among acute trusts in London as a place to work
• Despite challenges in the NHS, our low staff vacancy rate remains significantly better than the national average
• We are passionate about the health and wellbeing of our staff with a huge support offer, including our nationally-recognised free back-up care scheme and Timewise accreditation as a flexible employer
• We love to develop our people, offering a range of development programmes and apprenticeships, with our healthcare support worker apprentices winning Apprentice of the Year for two years running
• We offer a fantastic range of salary sacrifice schemes, from season ticket loans, bicycles and vehicles, to gym memberships, home electronics and holidays
Detailed job description and main responsibilities
Service Delivery Responsibilities
- To act as the professional lead for the day to day management, evaluation and quality assurance of the screening process including the provision of antenatal information, the screening procedures and any onward referral.
- To report and record all incidents or ‘near misses’ as per Trust Policy including taking appropriate follow-up action as agreed with Programme Manager.
- To ensure all parents of eligible babies are offered the Newborn Hearing Screen in a timely fashion.
- To ensure the hearing screening programme is carried out as per national and local protocols.
- To promote the principles of a ‘family – friendly’ service by ensuring that parents and carers are given clear and accurate information regarding the hearing screening programme at all times.
- Problem-solve day-to-day management issues organising and reallocating work where situations change due to variations to the work load and staffing availability.
- To identify opportunities for service redesign, focusing on a family-centred approach to delivery; contribute to plans which improve and develop services
- To establish and maintain effective methods of communication to ensure that screening outcomes are delivered correctly to the parents, primary care teams, other Newborn Hearing Screening Teams where appropriate and Audiology Services where follow-up is indicated.
- To assist the Programme Manager in service planning and development of the service and to ensure it is responsive to internal and external pressures / demands whilst delivering high quality services and national targets within NHSP.
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Responsible for the design and implementation of audits in collaboration with the Programme Manager reviewing target and quality delivery of the services across both sites.
- To investigate complaints, as delegated by the Programme Manager in line with Trust Policy. This may involve handling sensitive interpersonal situation.
- To deputise for the Programme Manager as and when required to ensure effective business continuity arrangements are in place.
Clinical Responsibilities
- To identify and prioritise babies requiring a screen within the maternity unit, NICU / SCBU, private wing and outpatient clinics following national and local protocols; over a 7 day service to ensure maximum coverage of births including weekends and Bank Holidays
- To demonstrate a high level of competence in screening practice.
- To communicate effectively with parents regarding the screening process, liaising with interpreting services where necessary.
- To ensure all administrative and clinical information including test results are accurately recorded on the record sheets, the screening equipment databases and in the S4H database.
- To carry out Transfer in and out and share of records on NHSP data base Smart4Hearing (S4H).
- To organise workload to ensure maximum number of inpatient babies receive a hearing screen by working flexibly where necessary.
- To answer any concerns parents may have prior to the screen being undertaken and communicate results in a sensitive and timely manner.
- To effectively and professionally communicate with other screeners and members of the team as well as other colleagues on the maternity unit and in the community.
- To ensure multi-disciplinary liaison regarding appropriateness and timing of the hearing screen.
- To ensure appropriate and timely referrals are made to Paediatric Audiology Services via the NHSP administration team.
- To maintain confidentiality of the babies and their families at all times.
- To assess stock availability in clinical areas: patient literature, screening consumables and equipment and make sure that the working environment is clean and tidy.
- To ensure the safety and security of equipment at all times and to report immediately any equipment faults to the Programme Manager
- To ensure equipment is safe, clean, set up, checked and documentation made daily according to local protocols
Staff Management
- To assist the Programme Manager with managing staff leave, sickness, appraisals, competency assessments and training / orientation of any new recruits.
- Create and manage NHSP rota cross site; anticipating staff shortages and problem areas acting to minimise the impact of these on service delivery
- Set objectives for staff, identifying individual training and development needs and promote continued personal and professional development.
- Ensure all staff comply with relevant Trust policies and standing financial instructions as delegated by the Programme Manager.
- Support conflict resolution from patients, staff, suppliers, other internal and external service providers and partner organisations in the service.
- Ensure that all staff adhere to the appropriate legislation when dealing with patient material and that suitable filing and booking systems are effectively managed.
- Support the monitoring of compliance with internal and external governance and best practice requirements with the administration service.
- Effectively communicate with a multi-disciplinary group of people, demonstrating interpersonal skills when dealing with all levels of staff across the Trust, using persuasion, tact and reassurance where necessary.
- Influence, motivate and involve individuals and teams within the service to achieve necessary performance targets.
- Deal with telephone calls related to the service, ensuring that customers are communicated with in a sensitive and effective manner and problems are dealt with promptly and efficiently.
- To ensure the screening staff follow best practice with regards to Health and Safety, Information Governance and security.
Research and Development Responsibilities
- To assist the Programme Manager in the implementation of upgrades and developments of the national database including the evaluation of new screening devices across the Trust’s hospital sites, creating training plans and delivering relevant training to all users.
- To carry out administrative functions and regular data quality checks including failsafe as per NHSP service Local Task Management Tool.
Please see attached job description and person specification to this advert for further details.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Education and Qualifications
Essential criteria
- Educated to degree level or equivalent professional qualification or relevant experience
- Management qualification or proven equivalent knowledge and experience
- Newborn Hearing Screening Programme (NHSP) Clinical Competence Workshop with associated Observed Structured Clinical Examination (OSCE) / External Competency Assessment (ECA)
Desirable criteria
- Level 3 Certificate in Assessing Vocational Achievement or working towards gaining qualification
Experience
Essential criteria
- Significant experience of working as a Newborn Hearing Screener or Senior Screener
- Experience in the delivery of NHSP Education and Training
- Effective time management with an ability to prioritise workloads
Desirable criteria
- Evidence of mentorship, supervision and co-ordination of staff
Skills and Knowledge
Essential criteria
- Ability to lead and manage a team
- Confidence in interpersonal relationships with the ability to influence and motivate
- Ability to work on own initiative / autonomy
- High level of attention to detail
- Knowledge of NHSP Pathways and Protocols
Personal Qualities
Essential criteria
- Ability to reflect on and critically appraise the performance of self and others
- Able to manage stress in time pressured working environment
Further details / informal visits contact
- Name
- Nosheen Ditta
- Job title
- Programme Manager, Newborn Hearing Screening
- Email address
- [email protected]
- Telephone number
- 0203 315 5194
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