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United Lincolnshire Teaching Hospitals NHS Trust

About
The United Lincolnshire Teaching Hospitals NHS Trust (ULTH) is one of the largest trusts in the country. Through four main hospitals we provide a comprehensive range of hospital-based medical, surgical, paediatric, obstetric and gynaecological services to the 700,000 people of Lincolnshire.
We provide a wide range of healthcare services delivered by 8,600 highly trained staff and volunteers. Our services cost over £400m each year to provide and we invest around £18m each year in improving our clinical services by replacing and upgrading our medical equipment, modernising our estate and facilities and improving our information and technology infrastructure. In an average year, we treat more than 180,000 A&E patients, nearly half a million outpatients and almost 100,000 inpatients.
Contact
- Address
- Recruitment Service
- Lincoln County Hospital
- Greetwell Road
- Lincoln
- Lincolnshire
- LN2 5QY
- Contact Number
- (01522) 597736
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Access to Information Clerk - Band 3
Closed for applications on: 9-Oct-2024 00:00
Vacancy status: Closed
Closed for applications on: 9-Oct-2024 00:00
Key details
Location
- Site
- Lincoln County Hospital
- Address
- Greetwell Road
- Town
- Lincoln
- Postcode
- LN25QY
- Major / Minor Region
- Lincolnshire
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - Monday to Friday
Salary
- Salary
- £24,071 - £25,674 per annum
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 3)
Specialty
- Main area
- Corporate Services
We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULTH.
We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision.
Our values guide everything we do. They are:
- Patient-centred – Putting patients at the heart of everything we do, listening and responding to their needs and wishes.
- Safety – Following ULTH and professional guidelines. Speaking up to make sure patients and staff are safe from harm.
- Excellence – Striving to be the best that we can be. Innovating and learning from others.
- Compassion – Caring for patients and their loved ones in ways we would want for our friends and family.
- Respect – Behaving and using language that demonstrates respect and courtesy to others. Zero tolerance to bullying, inequality, prejudice and discrimination.
If you believe in them too, then you are ready to join the ULTH team.
We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients.
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £710 million (22/23) and we employ nearly 8,600 people.
Our Board have recently agreed a new vision statement – “Outstanding Care Personally Delivered” – stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.
So, what is in it for you?
- Flexible working: Depending on the needs of your role, we will consider requests for flexible and/or part-time working for whatever reason you should need it. We recognise flexible working will not look the same for everyone, because it depends on the nature of the role and the needs of the individual.
Types of flexibility could include:
- Part-time - less than 37.5 hours per week.
- Off-site/remote working - working from home or other sites for part or all the week.
- Compressed hours – usually full-time hours but over fewer days or shifts.
- Staggered hours – having different start and finish times.
- Set shift patterns – to allow for predictability
- NHS Pension: A generous and flexible pension scheme with contributions from us as your employer fully protected against inflation and guaranteed by the government
- Annual Leave: Starting at 27 days a year, rising to 33 days after 10 years plus eight bank holidays (for staff covered by Agenda for Change) For Medical Workforce positions (Consultant and Specialty Doctor), the full-time entitlement commences from 32 days per annum. For all other Medical Workforce positions, the full-time entitlement commences from 27 days per annum.
- Bank working: The chance to work extra hours at enhanced rates and we will pay you weekly too, ideal if your income needs a quick boost.
In addition, there is more.
- Family & Childcare: Including on-site nurseries at Lincoln County Hospital and Pilgrim Hospital Boston, maternity, paternity, adoption & shared parental leave following a set period of employment.
- Health & Wellbeing: including counselling, mental health first aid, physiotherapy, eye tests.
- Learning & Development including Lincolnshire Talent Academy, leadership training, medical education, clinical education, Lincolnshire clinical research
- Financial support and benefits including Cycle2Work, car lease scheme, home electronics. Free on-site parking and free tea and coffee and the ability to save and borrow through your salary.
- Rewards & Recognition including staff awards, long service awards, retirement awards, examples of excellence and staff lottery.
Enjoy a better quality of life in one of the UK’s most welcoming counties. Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire welcomes everyone. Discover a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more.
Job overview
The primary purpose of this post is to provide complete and timely responses to requests for information in order to comply with the UK Data Protection legislation, Access to Health Records Act 1990 and other relevant regulations. We encourage you to apply for the role even if you don't meet the full criteria but have a willingness to learn in a fast moving team.
The Access to Information service provides a comprehensive and quality service for the provision of requests received from patients, patient’s representative’s, other NHS Trusts and third parties such as solicitors, Police, Coroners Nationwide.
Advert
1. To have and maintain competent knowledge of the UK Data Protection legislation, The Access to Health Records Act 1990 and other relevant regulations to information disclosure. 2. To act as the first point of contact for telephone, email and written enquiries from information request applicants, their representatives, third parties such as solicitors, Courts, other NHS organisations etc. 3. To identify the correct ‘Act’ with assistance when required from the Information Governance Team in order to process the request for information appropriately. 4. To keep accurate, up-to-date and timely records of the processing of requests. 5. To send copy records to the correct Health professionals for authorisation and return original notes to their correct storage location. 6. Provide regular feedback on progress of ongoing cases and Maintain an effective filing system for all access documentation and ensure records are retained for the required retention period. 7. To Communicate with Applicants on the telephone, email and occasionally face to face, managing aggressive, angry, confused, distressed and emotional people in a pleasant, efficient, calm manner. 8. To process requests within the defined deadlines. 9. To assist in the redaction of third party information.
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Working for our organisation
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £710 million (22/23) and we employ nearly 8,600 people.
Our Board have agreed a vision statement – “Outstanding Care Personally Delivered” – stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.
Detailed job description and main responsibilities
Please see job description
Communication and Relationship skills
- Exchange verbal and written communication with a wide range of organisations (Internal and external to the Trust), patients and their relatives/representatives.
- Handle all communication ingoing and outgoing with a wide range of organisations (Internal and external to the Trust), patients and their relatives/representatives in a polite and efficient manner, have empathy and show understanding using tact and confidentiality at all times.
- Persuasive skills.
- Demonstrate awareness of patient focused services.
- Good inter-personal skills.
- Ability to deal with queries from patients/ relatives that maybe be anxious or difficult conversations.
- Demonstrates integrity and confidentiality at all times.
- Ability to build and maintain professional relationships.
- The post holder must be able to communicate department processes/ work procedures internally to the Trust, this could be to staff within other departments or participating in the induction of new team members.
Knowledge, Training & Experience
- Knowledge of the UK Data Protection legislation and how it relates to information requests.
- Computer Literate with the ability to input, retrieve and manipulate IT data.
- Experience of Microsoft Office and Outlook.
- Experience with clinical systems through training and experience.
Analytical and Judgment skills
- Providing advice and guidance to staff on disclosure of information.
- Frequently analysing the facts and situations to provide a service and solution for any problems/queries.
- Assist in locating lost case notes.
- Provide staff with advice on the disclosure of information in accordance with the UK Data Protection legislation.
Planning and Organisational Skills
- Plan and organise requests in order of deadline dates allowing for change when court orders, police and coroner requests are received.
- Use own initiative.
- Flexible and can adapt to changing priorities.
- The ability to deal with change
Physical Skills
- Advanced keyboard skills for work involving data extraction from various systems.
- A computer based role (use of VDU Equipment) more or less continuously involving word processing for a substantial amount of time.
Responsibility for Patient/Client Care
- Require to provide advice on information access requests to patients, relatives and third parties such as police.
ULTH recognises that everyone is different, and values the unique contribution that individual experiences, knowledge and skills make in delivering quality healthcare and becoming a model employer. We are committed to transforming our organisational culture by actively committing to implementing the Trust Single Equality Scheme, and other policies, such as the Dignity in Care policy and the Dignity at Work policy. We will continue to promote equality and challenge discrimination in all service provision, recognising and meeting the needs of the diverse communities we serve. We will strive to provide an environment in which people want to work and to be a model employer leading in good employment practice.
We are a People Promise exemplar site, for more information on the NHS People Promise - NHS England » Our NHS People Promise
As a responsible employer ULTH would encourage staff wishing to join the Trust to take up the COVID vaccination as this continues to remain the best line of defence against COVID19
Please note that we do not accept CVs.
Due to the high volume of applications we receive, ULTH reserves the right to close this advert prior to the closing date.
No DBS fees to pay: Successful candidates will have DBS applications applied for & paid by ULTH where applicable. There is no requirement to reimburse ULTH for this cost.
We welcome applications from the UK Armed Forces Community. On the application form please tick “Member of the Armed Forces Community” if the below applies to you.
You are:
- A Service Leaver
- A Veteran
- A Military Reserve
- A Cadet Force Adult Volunteer
- Partner/Spouse of those Serving NB: partners/spouses are only eligible whilst their partner is serving in the Armed Forces
Candidates are advised to read the attached guidance on using AI technology. When you complete your application, you are required to declare that the information in your application form is true and complete.
Applicant requirements
Person specification
Qualifications
Essential criteria
- Minimum of 5 GCSE (A-C) or equivalent inc English
- Recognised IT qualification e.g. ECDL or equivalent.
- Evidence of continuing professional development.
Desirable criteria
- NVQ level 2 in Business Administration or work towards within the first year or equivalent experience.
Previous Experience
Essential criteria
- Previous experience of working in an administrative role and on-going professional development.
- Experience dealing with the public, or Organisations.
- Experience in offering advice and guidance to clinical staff and other Managers on areas of expertise.
- Knowledge and experience of computerised patient information systems.
- Experience of Microsoft Office applications and confident in use of a variety of software packages and IT systems.
- Working in a demanding environment to meet tight deadlines.
Desirable criteria
- Previous Health Records Experience.
- Experience of working in an acute healthcare setting.
Knowledge, Skills, Aptitude
Essential criteria
- Ability to communicate and work in a team.
- Confidentiality awareness.
- Able to work with a range of professionals.
- Good interpersonal skills.
- Excellent verbal and written communication skills including face to face, telephone.
- Good organisational skills.
- Ability to manage own work load and working under pressure, to prioritise and work to tight deadlines.
- Ability to deal with distressing situations e.g.: o Bereaved relatives, distressed patients. o Adult/child safeguarding issues.
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framework:
Desirable criteria
- Knowledge/Experience of Data Protection.
Further details / informal visits contact
- Name
- Leanne World
- Job title
- Access to Information Supervisor
- Email address
- [email protected]
- Telephone number
- 01522 573013
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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