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NHS England
About
NHS England leads the NHS in England to deliver high quality care for all. We support NHS organisations to deliver better outcomes for our patients and communities, work to get the best possible value for taxpayers, and drive improvement across the NHS.
Through our seven regional teams, NHS England supports local integrated care systems, made up of public services that provide health and care – NHS organisations, primary care professionals, local councils, social care providers and the community, voluntary and social enterprise sector – to improve the health of the population, improve the quality of care, tackle inequalities and deliver care more efficiently.
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Quality Manager
Closed for applications on: 31-Aug-2024 00:00
Vacancy status: Closed
Closed for applications on: 31-Aug-2024 00:00
Key details
Location
- Site
- Leeds Wellington Place
- Address
- 7/8 Wellington Place
- Town
- Leeds
- Postcode
- LS1 4AP
- Major / Minor Region
- West Yorkshire
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £43,742 - £50,056 per annum
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 7)
Specialty
- Main area
- Health & Justice
Our Organisation
The NHS is building a culture that is positive, compassionate and inclusive – and we all have our part to play.
As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time, hybrid working or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
We are an accredited Living Wage Employer which means that every colleague working for our organisation and third-party contractors will earn a real Living Wage. We are one of over 15,000 organisations, who voluntarily chose to pay the real Living Wage.
Job overview
Are you passionate about improving the quality of healthcare of under-represented groups? Do you want to work in partnership with NHS England, Ministry of Justice, the Office of the Police & Crime Commissioner and Local Authorities to ensure healthcare delivered in secure settings is of a high quality? An exciting opportunity to work in NHS England’s Health & Justice Commissioning will help you achieve that.
This is a role within the North East & Yorkshire Region Health and Justice Quality Team covering the commissioning and monitoring of healthcare across the portfolio. The post holder will be based within Leeds and will require travel across the North East & Yorkshire to sites which are not always accessible by public transport. We have a hybrid approach to working, there is an expectation that at least 40% of your time will be spent in an office base / on site.
Working primarily with the Senior Quality Manager you will support quality assurance and service improvement across the portfolio. You will be key in monitoring the quality of services via quality visits, data analysis and review, local, regional and national intelligence and contracting reporting. The successful candidate will be experienced in quality and service improvement, partnership working and the development of quality assurance processes along with an active clinical registration. It is desirable for candidates to have experience of delivering services in the criminal justice system, but not essential.
Advert
The post holder will work with commissioners to deliver projects and initiatives in a cost-effective way offering clinical input to service developments, as well as supporting our statutory functions. Gaining assurances from providers that all incidents have been reviewed effectively and learning embedded into standard practice. To include ensuring providers are delivering consistent, high quality and inclusive services, that these are monitored and reported, using the existing performance and quality mechanisms. To include:
Supporting procurement of health services.
Identification and sharing of best practice.
Contribute to service improvement, leading identified areas.
To support the commissioning of projects through patient and public engagement and 13Q reporting
Engagement and consultation with those using health services within the portfolio, their families and carers and staff where appropriate, to deliver service improvement and to support the objectives of the North East & Yorkshire Health & Justice regional team.
Advice to colleagues, peers and providers on clinical programmes and supporting service improvement.
Working closely with partners and co-commissioners of services including Her Majesty’s Prison and Probation Service, UKHSA, Office for Police and Crime Commissioners, Local Authorities, Care Quality Commission.
Working with national and regional quality leads within Health & Justice, Integrated Care Boards and Direct Commissioning.
Working for our organisation
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visit https://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Detailed job description and main responsibilities
The Health and Justice Quality Manager will work with the Patient Safety and Quality Manager to:
· Support the development and implementation of strategies that deliver the Equality Act 2010, Human Rights Act 1998 and other relevant legislation and guidance.
· Advise colleagues, peers and providers, ensuring that the strategic direction for the provision of services integrates across the regional Health & Justice team delivering equality objectives and that appropriate systems for performance management are designed and implemented to support the reduction of health inequalities.
· Maintain NHS England quality systems and reporting relating to commissioned services
· The post holder will undertake engagement and consultation with those using health services within Liaison and Diversion, Prisons, SARCs and Secure Children’s homes their families and carers and staff where appropriate, to deliver service improvement and to support the objectives of the North Health & Justice regional team.
Oversee the 13Q reporting process fully across all of the regional Health and Justice commissioning responsibilities. To oversee an agreed assurance process for 13Q reporting across the region that will facilitate consistency through peer review and national review, enabling the sharing of learning around better practice thereby driving quality improvements in our current processes.
Contribute to bespoke clinical programmes of work, that relate to assurance and oversight of the quality of Health and Justice services across the North. This will include undertaking clinical quality visits, reviewing death in custody (DIC), serious incidents and incident data and analysing trends and themes, appraising provider actions plans in relation to DICs and incidents, participating in contract meetings, providing clinical advice and guidance where specific queries are raised.
Contribute to the analysis of data from quarterly quality schedules, and how this information informs quality improvement within the services.
Prepare regular quality reports for Commissioners and partners (including HMPPS and the Office of the Police and Crime Commissioner
Support the development of, and lead the response to, failing services when identified to mitigate risk
Support the development and delivery of management of quality and safety assurance programmes in services which are commissioned/ jointly commissioned, including non-NHS providers, to ensure that they are high-quality, safe and effective
If you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!
Applicant requirements
Person specification
Qualifications
Essential criteria
- Educated to Post-graduate degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area.
- Current registration with a health/social care-related professional body, such as Nursing and Midwifery Council, Health and Care Professionals Council etc
- Further training or experience in project management, financial management or supporting change management processes.
- Evidence of relevant and recent continuing professional development.
Knowledge
Essential criteria
- Significant experience of working in within a healthcare environment or comparable organisation.
- Experience and understanding of working with and empowering communities and third sector organisations to engage with the NHS and influence change.
- Experience of managing and developing strategies to increase and sustain the effective involvement of people using services, carers and the public.
- Proven ability to develop, collect and analyse quality and assurance information to present accurate levels of assurance to stakeholders.
- Knowledge of wider NHS Engagement agenda and priorities.
- Awareness of the wider criminal Justice pathway and current developments/ challenges.
- Experience of drafting briefing papers and correspondence at senior management team level.
Skills
Essential criteria
- Able to work on clinical projects and programmes of work independently
- Clear communicator with excellent written and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately to a diverse and varied range of audiences consisting of internal and external stakeholders.
- Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required.
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
Documents
Further details / informal visits contact
- Name
- Nicola Ellis
- Job title
- Senior Quality Manager
- Email address
- [email protected]
- Telephone number
- 07918 368347
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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