Booking and Scheduling Clerk

Job overview

We have an exciting opportunity to join our busy Booking and Scheduling Team at North Manchester General Hospital.  

The successful applicant will need to have a keen eye for detail, work well under stress and be able to adapt to an ever-changing priority workload.  The role is fast-paced and excellent organisational skills are essential.  You must be confident and work well on your own and also alongside our friendly, hard-working and fun team. We offer a rewarding role that includes challenge, feeling part of a team, purpose, and value.  You will be supported by a strong management structure, receive yearly appraisals and training opportunities with the encouragement and support for ongoing development. 

If you are adaptable, able to work both independently and as part of a team then this job is for you and we look forward to receiving your application.

*Due to the high response this post may attract, candidates are advised to submit applications early to avoid disappointment as we reserve the right to close the vacancy at the first 50 applicants*  

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The post holder will be responsible for providing an efficient and high quality service to support the Booking & Scheduling Team in the management of patient waiting lists, ensuring that key access standards are met in line with the requirements of the Trust Access Policy.

Responsible for providing efficient and high quality administrative support.

To ensure that the patients are on the correct pathways, updating pathways as necessary.

Ensuring patients have all the relevant appointments or encounters booked. Dealing with the patients on the phone in a professional manner, in conformity with the Booking and Scheduling standards and communication protocols.

Liaising with clinicians and other medical staff, admin and speciality teams to ensure a pleasant journey for our patients.

Responsible for ensuring that their areas of activity is utilised to maximum capacity or as requested by the B&S Management Team. To ensure maintenance and validation of the work queues.

Working for our organisation

MFT is England’s largest NHS Trust with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we’ve launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.