At Equilibrium Healthcare,
we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to
[email protected] or by writing to Equilibrium Healthcare, 134 Palatine Rd, West Didsbury, Manchester, M203ZA. Alternatively, you can telephone 01614481851.
Who are we?
At Equilibrium Healthcare, we believe that the needs of our service users are best served by working in collaboration with local clinical commissioning teams and local authorities. We put a lot of effort into creating working partnerships to ensure that care for our service users is seamless and that their individual care pathways always remain the focus of our service provision.
Starting with just one home in 1993, we have grown through successfully personalising the care provided to the individual, an approach, which means we swiftly adapt the facilities and services we offer as their needs change. Our homes and hospitals are well established, which allows service users to integrate with their local communities without fear of stigmatisation or exclusion, which is beneficial to their recovery.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you complete the contact form, when you complete the site registration form, purchase a product from our store or engage with other forms within our site.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you make a donation online or purchase a product from us, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
Use of ‘cookies’
Like many other websites, the Equilibrium Healthcare website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country’s preference. This helps us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.
Main Cookies used on our site
Google Analytics
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.
The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited
For more information on Google Analytics privacy policy visit here –