Trac proudly powers the recruitment for

Mersey and West Lancashire Teaching Hospitals NHS Trust

About

Serving a population of over 618,000, with a workforce of around 10,500 dedicated and skilled staff, Mersey and West Lancashire Teaching Hospitals NHS Trust is one of the UKs largest Trusts.

The Trust provides a wide range of healthcare services at 5 hospitals and 16 community sites.

to people across St Helens, Knowsley, Halton, Southport, Ormskirk, parts of Liverpool and the surrounding areas.

As a Trust, our vision is to provide 5 Star Patient Care. We strongly believe that the communities we serve should have equal access to the highest standards of quality care, whilst being sensitive and responsive to the needs of individual patients. Every single member of staff plays a huge part in this, no matter what your role, you will make a difference and support the delivery of this vision. It is vital to our ongoing success that we all share the same aspiration, the same focus, and provide the same high standards right across the organisation and we can do this by focussing on 5 key areas.

· Care that is consistently high quality, compassionate, and provides the best possible experience for our patients and their families.

· Safety that is of the highest standards, where staff feel empowered to further improve services and reduce the risk of harm.

· Pathways that reduce variations in care to improve outcomes, whilst respecting the individual needs of patients.

· Systems that are efficient, user friendly and reliable. Drawing upon best practice to ensure our processes support the needs of our patients.

· Communication that is open and inclusive. Always showing patients, their families and our colleagues, the dignity and respect we would wish for ourselves.

Hear more about how our staff deliver 5 Star Patient Care at the following link: https://cli.re/KxP94Q

Our valued workforce is recognised for their expert skills and talents, with our teams winning national awards on a regular basis. Mersey and West Lancashire Teaching Hospitals NHS Trust is the only acute Trust in Cheshire and Merseyside, and one of the few in England, to achieve the rating of OUTSTANDING by the Care Quality Commission.

Our Values

Underpinning our vision are the norms, rituals and expected behaviours within the Trust. Or in other words, our behaviours, and values at work.

Following extensive engagement with staff across the Trust, our Trust values were developed and embedded into the organisation. They are the essence of what Team MWL stands for:

· We are KIND

· We are OPEN

· We are INCLUSIVE

To hear more about our Trust values, follow the link: https://cli.re/emXwj9

Contact

Recruitment Team:
Email: [email protected]
Telephone: 0151 426 1600

Find out more

Jobs Website

Closed

Ref: 409-6591693 Vacancy ID: 6591693

Administrative Assistant

Closed for applications on: 14-Nov-2024 00:00

Vacancy status: Closed

Closed for applications on: 14-Nov-2024 00:00

Location

Site: St Helens/Haydock Health Centre
Address: Marshalls Cross Road
Town: St Helens
Postcode: WA9 3DA
Major / Minor Region: Merseyside

Contract type & working pattern

Contract: Permanent
Hours: Full time - 37.5 hours per week (8.30-4.30 or 9-5)

Salary

Salary: £23,615 per annum
Salary period: Yearly
Grade: (NHS AfC: Band 2)

Specialty

Main area: Administration

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Detailed job description and main responsibilities

KEY DUTIES

Act as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department.

Provide an effective administrative service to support the team, including photocopying, data inputting and typing.

Effective liaison with multi-disciplinary staff/patients/carers/outside agencies, including dealing with appointment/service enquiries. To ensure communication is accurate, sensitive, complex and confidential and accurate information is communicated as and when required.

Adhere to relevant Code of Practice of Professional body

It should be included for majority of staff even those not associated with a professional body as they will have to adhere o the standards expected by their profession i.e. an Finance Clerk would be expected to adhere to certain requirements governing finance legislation.

Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records.

Ensure appropriate records are maintained as directed by Line Manager. In line with Trust Policies and Procedures

Contribute to the producing and sending of appointments and giving appropriate patient information/advice.

To register patient referrals for the service on appropriate systems following the service referral pathway.

To contribute to the maintenance of waiting lists, ensuring that appropriate appointments are scheduled / allocated to patients as directed, in line with service procedures by your line manager or clinician.

To work in a flexible manner when cover is required, to support and maintain service delivery.

Contribute to the processing of all incoming and outgoing mail.

Participate in the provision of cover and Support and maintain service delivery borough wide

Participate in serious untoward incident investigations/reviews as required. Support individual's equality, diversity and rights.

Participate in patient and public involvement activities.

Contribute towards service improvement initiatives to enhance quality of patient care.

Provide information and support to service users/carers as appropriate.

Contribute to the continued improvement and quality of the Administration Support Service.

Recognise and respond appropriately to urgent and emergency situations.

Report any concern regarding patient care to line manager.

ADMINISTRATIVE RESPONSIBILITIES

To undertake any other delegated duties as appropriate and commensurate with the Contribute to the ordering of stationery supplies and associated procedures.

Contribute to the effective and efficient use of resources.

To undertake any other delegated duties as appropriate and commensurate with the post.

TEACHING & TRAINING RESPONSBILITIES

Provide evidence to support development around the Trust Appraisal system or other competency profiles.

Participate in regular supervision, engage in reflective practice and be committed to continued development.

Develop own skills and knowledge and contribute to the development of others.

All Trust staff will comply with financial processes and procedures

RESEARCH & AUDIT

Participate in appropriate audit, quality assurance programmes and research as directed.

Thank you for considering an application to work for Mersey West Lancashire NHS Trust. You are part of an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.

Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.

The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.

Equality, Diversity, and Inclusion

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups.

As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact [email protected]

We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision-making process.

The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click here to check your eligibility before applying for this post as we may be unable to provide sponsorship.

Disclosure and Barring Service Check

If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Please note if applicable, applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.

If you have not already done so, you are therefore encouraged to enrol for the DBS Update Service to which a small annual fee of £13 per year applies.

Flexible Working

We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that:

· All employees have the right to request flexible working from day one of employment.

· There is no limit on the number of requests they can make.

· Employees have the right to make requests, have them considered, regardless of the reason.

At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working. We would also encourage you to also discuss flexible working options at interview stage.

Working for Team MWL

Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

The Trust is a non-smoking across all our sites. Failure to follow this rule could lead to disciplinary action. For more information, see the Smoke Free NHS website

You must ensure that your application, including personal statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.

The Trust will not accept applications which are found to be AI generated.

Additional Information

Before applying, we encourage you to review the Trusts Values and Behaviours which are We are KIND, We are OPEN, We are INCLUSIVE, which can be found here.

An applicant guide to help and support you with your application and what to expect during your recruitment journey can be accessed in the supporting documents.

Good luck with your application. We hope to welcome you to Team MWL very soon.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Person specification

Other

Essential criteria

Ability to travel to various locations
Willingness and flexibility to provide cover for other clinics
Ability to remain calm under pressure
Flexible, adaptable approach

Desirable criteria

Willingness to train and support new assistant administrators and bank assistant administrators in respect of general IT, administrative duties and procedures

Qualifications

Essential criteria

Educated to GCSE level or equivalent qualification and/or experience

Knowledge & Experience

Essential criteria

Reception/office experience
Experience of working in an office environment

Desirable criteria

NHS experience
Experience of working in a clinic setting

Skills

Essential criteria

Good IT/computer skills (Microsoft Office and Outlook)
Accurate keyboarding skills
Excellent communication skills
Good knowledge and understanding of confidentiality
Good interpersonal skills
Ability to participate and work within a changing and demanding environment
Able to present factual information and refer questions to others where appropriate
Ability to organise and prioritise own workload