Patient Experience and Involvement Team Project Co-ordinator

Detailed job description and main responsibilities

Team Responsibilities
▪ To work as part of the Patient Experience and Involvement team to ensure team and organisational objectives are achieved,
▪ To assist in maintaining and promoting the corporate image of the Nursing Division and ABHB, ensuring a professional approach at all times.
▪ Support the team in the strategic and operational management of the division. This may involve taking the lead on small projects.
▪ Receives, validates and processes invoices.
▪ Assist in the training and development of team members, specifically Dementia Companion volunteers.
▪ Contribute to the completion of reports, including service activity reports.
▪ Supporting the completion of audit to ensure that essential aspects of the service are delivered. To monitor, respond to and signpost e mails from the generic e mail account.
Communication & Relationship Skills
▪ Providing and receiving information on behalf of the team
▪ Liaising with internal and external stakeholders.
▪ Communication with staff, patients and carers
▪ Communication with clinical services and educators across ABUHB
▪ Receive and distribute incoming mail, including managing shared mail boxes, dealing with correspondence as appropriate.
▪ Initiate and draft responses to correspondence as appropriate

Effective communication will be required at a range of different levels, using different methods of delivery. The post holder will be enthusiastic, passionate and persuasive in order to build relationships and inspire staff to engage in volunteering and the dementia agenda programmes. The post holder will also be required to demonstrate networking skills to enable effective communications both with service users and external agencies.
▪ To act as a central point of contact, using a variety of communication methods including via telephone, email and face to face.
▪ To ensure that any tasks relevant to Volunteering and Dementia programmes are effectively allocated to volunteers, staff or partners.
▪ Attend scoping visits with referrer or a member of the team, for people referred to the service, to ensure suitability.
Planning & Organisational Skills
▪ Assist in the planning and organisation of activities to include meetings, taking minutes/notes, arranging patient education venues, service reviews and Nursing Divisional events.
▪ Working across a diverse function arranging activities which often need to be re-scheduled.
▪ Collect and correlate necessary data, ensuring information is recorded and presented accurately and disseminated appropriately.
▪ To plan, organize and co-ordinate the day-to-day operations of the Dementia Companion service.
▪ Support the Lead Nurse, Dementia in delivering the meaningful engagement programme
▪ Support the Volunteer Manager in other duties relating to the wider volunteering agenda, including training and public engagement
▪ Ensure that a quality service is delivered, following the outlined within the Patient Experience and Involvement strategy and in line with the All Wales Dementia Strategies, and Volunteering policy and procedure.
▪ To be responsible for planning, developing and maintaining a schedule of Dementia Companions Volunteer activity.
▪ To maintain a training and action plan database
▪ Undertake assessments of the support needs of people interested in volunteering.
▪ Ensure the best possible match of potential volunteers to the appropriate service.
▪ Ensuring that volunteers provide all relevant documentation and information to support their activities. Ensure that any requests for support from volunteers are addressed from within the service.
▪ Implement evaluation methods and tools required to measure the service and satisfaction of those using it.
▪ Support and promote opportunities for volunteer roles via a range of media routes, seeking volunteers who will make a commitment to the service.
▪ Follow the agreed recruitment process for volunteers, including selection conversations, training and the necessary administration required.
▪ Liaising with teams and services to support service users where volunteering may be identified.
▪ Liaising with colleagues to promote and highlight volunteering opportunities across local communities.
▪ Ensuring that training and induction is provided in accordance with Aneurin Bevan University Health Board policy and procedure.
▪ To book new volunteers onto the volunteer training programme (where appropriate).
▪ Facilitate the delivery of any additional workshops and training courses where this is required, implementing changes when existing training is redesigned.
▪ Provide support to all volunteers and co-ordinate all aspects of their volunteering activity, ensuring that they deliver on commitments made in their role.
▪ Provide specific support to staff engaged in volunteering activity, providing advice and information on policy and procedure when required

▪ Monitor adherence to the boundaries set for volunteers through regular monitoring of reports.
▪ Establish peer support systems for volunteers and monitor take up and outcomes of the support.
▪ Identify development opportunities for volunteers and monitor their progression throughout their time with the service.
Responsibility for Information Resources
▪ Post-holder will have personal duty of care in relation to equipment and resources used in course of work.
▪ Provides information in a variety of formats and using different software packages.
▪ The job will require a combination of sitting, standing and general mobility with little requirement for physical effort. There may be a requirement to exert light physical effort for short periods.
▪ There will be a requirement to attend venues across Gwent.
▪ There will be a requirement for the post-holder to use VDU equipment more or less continuously on most working days.
Professional Development
▪ To take every reasonable opportunity to maintain and improve professional knowledge and competence.
▪ To participate in development activities to meet current and future departmental requirements, and personnel development goals that will be identified through regular appraisal.
▪ To participate in personal objective setting and review including the creation of a personal development plan.