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Arden and GEM Commissioning Support Unit

About

Arden & GEM is one of the largest Commissioning Support Units in the country. Our customers include more than 60 Integrated Care Boards (ICB), NHS England, local authorities and a range of care providers.

With offices throughout the Midlands, North West and South East we cover a core geographic patch that extends to Greater Manchester in the north and Essex in the south. Our services are built on a strong foundation of experienced people who build great relationships, a commitment to NHS values and a thorough understanding of our clients and the challenges they face.

We provide real value to our customers by working at scale, creating the synergies and innovation that ultimately drives improved patient outcomes and makes commissioning resources work harder.

Our cornerstones are quality, value, innovation and complete customer focus.

Contact

Employee Services [email protected]

Find out more

Jobs Website

Closed

Ref: 880-6631464 Vacancy ID: 6631464

Information Lead - Lincolnshire Spoke

Closed for applications on: 11-Oct-2024 09:39

Vacancy status: Closed

Closed for applications on: 11-Oct-2024 09:39

Location

Site: Fen House
Town: Lincoln
Postcode: LN6 8UZ
Major / Minor Region: Warwickshire

Contract type & working pattern

Contract

Permanent

Hours

Full time
Home or remote working

37.5 hours per week

Salary

Salary: £53,755 - £60,504 per annum
Salary period: Yearly
Grade: (NHS AfC: Band 8a)

Specialty

Main area: Information Analytics

Arden & GEM is a leading Commissioning Support Unit (CSU) working across the health and care system in England to provide transformational solutions, business support and clinical services. We work in partnership with other health and care organisations to design, develop and deliver better care for patients that improves health outcomes while making efficient use of resources. Regardless of function, specialism, or location, we are all united in our commitment to improving health and wellbeing for everyone.

Our services are built on a strong foundation of experienced people who build great relationships, a commitment to NHS values and a thorough understanding of our clients and the challenges they face.

Arden & GEM CSU is committed to supporting the redeployment of our at risk employees. In line with our policy, staff at risk may be given preferential consideration to posts that could be considered suitable alternative employment. We reserve the right to close, delay or remove adverts while this process is completed. We apologise if you experience a delay in the shortlisting stage of the recruitment cycle.

Detailed job description and main responsibilities

Key responsibilities of the role include: -

To deliver a high quality, responsive and efficient information service supporting customer objectives through delivery of analysis and insight.
To work with customers, identifying opportunity to use information to support customers in commissioning and improvement of health care services.
To provide professional, technical leadership and coaching within the commissioning intelligence team and the customer base.
To supervise the work of the spoke information team to deliver the agreed programme of work motivating the team to implement a culture of customer service and continual improvement.
To work with the Information Services Partner for the Spoke to design and deliver a locally focussed programme of work as agreed with customers and aligned to the corporate programme of work required to deliver mandated elements of the service.
To be subject matter expert in a range of NHS data sets as collected through different health care provider settings and usage through MS SQL Server. To support the teams in developing their understanding and knowledge of these datasets as well
To be subject matter expert in statistical techniques and their application within healthcare analysis to support informed commissioning and to support the teams in developing their understanding and knowledge.
To perform interrogation and analysis on a range of data sets, using Arden & GEM Business Intelligence tools and other BI products as appropriate, to deliver insight and intelligence to customers.
To work with providers of data and contracting colleagues to define data sets (where no national definition is available), to ensure data flows in accordance with contracted requirements and to improve data quality.
To deliver a data quality programme ensuring that data available is accurate, complete and fit for purpose including supporting Arden & GEM initiatives such as SUS / SLAM reconciliation, Invoice validation and other data quality initiatives as required.
To support the annual contracting cycle through demand and activity planning and forecasting.
To ensure information is available and presented to support customer performance of contracts and services.
To work with other teams within Arden & GEM and relevant customer leads to ensure that information support for commissioning is integrated with contracting, performance management, service redesign and financial workstreams.
To maintain detailed and up to date knowledge of national Information Standards to ensure that services delivered are in line with national requirements.
To support customers in use of Arden & GEM BI system and other BI tools which may be deployed to facilitate increased us of information and self-service analytics.
Deliver training to Arden & GEM staff and customer users in use of Arden & GEM BI tools.
To support measurement of the spoke information function in relation to key performance indicators through collection of relevant data.
To be a proactive member of the extended senior management team for commissioning intelligence supporting strategic development of the service.

Staff Management

Responsible for the day to day range of staff management matters, which will include responsibility for supporting appraisals, development of staff, recruitment and where necessary processes such as grievance and disciplinary matters.
Responsible for an individual’s development on the job and job performance management. Work in conjunction with line managers and other job managers to assess and manage confidential information about an individual’s performance and capability development.

Key Working Relationships

Develop and maintain strong customer relationships, working closely with a number of customers including developing good knowledge of the customer organisational aims, objectives and initiatives so as to provide meaningful expert advice.
The post holder will be required to communicate and provide highly complex and specialist information to a wide range of internal and external stakeholders.
Commit to working and engaging constructively with internal and external stakeholders on a range of complex, specialist and often contentious issues.
Nurture key relationships and maintain networks internally and externally, including national networks.
Support collaborative working across Arden & GEM CSU, customers and other stakeholder organisations as relevant.
Assist with public relations and marketing activities.
Assist with Freedom of Information requests, maintaining records as required within the framework and in accordance with the legislation.

Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.

All new entrants to the CSU for a permanent position will be subject to a 6 month probationary period. For new entrants appointed on a fixed-term basis, the probationary period is between 1 and 6 months.

Person specification

Education / Qualifications

Essential criteria

Degree in numerate / informatics subject or equivalent significant experience in delivery of the responsibilities described at senior management level.
Evidence of relevant continued professional development in specialist area.
Management / leadership training (or experience).
Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master’s level equivalent.
Demonstrable understanding of the background to and aims of current healthcare policy in the NHS and local area.

Desirable criteria

Member of relevant professional body

Experience and Skills

Essential criteria

Extensive experience of analysis of NHS information and data flows to support commissioning of healthcare.
Extensive experience of information analysis, business intelligence and reporting.
Experience of application of statistical techniques in data interrogation, analysis and presentation of insight and intelligence.
Experience of supporting non specialist staff to interpret and apply results of information analysis
Training and facilitation skills.
Experience of working in a pressured and complex environment requiring prioritisation of workloads and negotiation of delivery timescales
Excellent verbal and written communication and persuasion skills.
Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution.
Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales.

Desirable criteria

Experience of supervision of a team providing information / intelligence services to customers
Extensive experience of management of data particularly resolution and monitoring of data quality issues.
Experience of interpreting national information standards for implementation.

Knowledge

Essential criteria

In depth understanding of NHS data flows, data management and analysis.
In depth understanding of the commissioning cycle and the information analysis required to support contracting and performance management.
Excellent working knowledge of BI systems and tools.
Understanding of techniques to support users in use of information to support decision making.
Skilled in use of MS BI stack including working knowledge of SQL

Desirable criteria

In depth understanding and working knowledge of statistical techniques applied in a health information setting.

Personal Attributes

Essential criteria

Team working skills.
Self-motivated.
Supportive management style.
Demonstrates honesty and integrity and promotes organisational values
Customer focussed.

Documents

Further details / informal visits contact

Name: Matthew Weeks
Job title: Information Services Partner - Lincolnshire Spoke
Email address: [email protected]
Telephone number: 07967829600
Additional information: If you would like an informal discussion about the role please get in touch to arrange a suitable time or alternatively email your questions through.