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Cambridgeshire and Peterborough NHS Foundation Trust
About
Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) provides integrated community and mental health, learning disability and social care services of the highest standard due to our continued commitment to quality and service improvement. We aim to support people of all ages to achieve the very best they can for their health and well being. To ensure that we achieve this goal we look to recruit candidates of a high calibre that share our passion for delivering excellent service user care, research and education.
Administrator - Variety
Accepting applications until: 02-Dec-2024 23:59
Vacancy status: Open
Accepting applications until: 02-Dec-2024 23:59
Key details
Location
- Site
- Fulbourn Hospital
- Town
- Fulbourn, Cambridge
- Postcode
- CB21 5EF
- Major / Minor Region
- Cambridgeshire
Contract type & working pattern
- Contract
- Permanent
- Hours
- Part time - 26.25 hours per week (9.30am - 2.45pm)
Salary
- Salary
- £24,071 - £25,674 per annum, pro rata
- Salary period
- Yearly
- Grade
- (Band 3)
Specialty
- Main area
- Administration
- Interview date
- 10/12/2024
Job overview
Looking to make a difference to people in need of mental health services? Enjoy variety in your work?
This Administrator position is available for a highly organised, motivated and enthusiastic person and is located at Fulbourn Hospital, Fulbourn, CB21 5EF within the Crisis and Inpatients Admin Hub.
The post holder will provide a comprehensive administrative service for inpatient wards, specialist services and patient bank as needed within Fulbourn Hospital.
Advert
We are keen to support and develop our staff through a clear career pathway and encourage promotion opportunities within the Trust. If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for our community, then we want to hear from you.
This role involves data inputting of patient information, face to face and telephone contact with patients and the clinical staff, scanning documentation, minute taking, photocopying, sending and responding to emails, and providing a high level of general administration support to the service and the wider team as needed.
The ideal candidate will have a strong team work ethic, sense of accountability, accompanied by an ability to work under time restraints and pressure at times. This post is open to professionals with the right attributes to enhance a team. We will provide the necessary support to ensure your development within your role.
Working for our organisation
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
For further information on CPFT, please visit our website at www.cpft.nhs.uk
Detailed job description and main responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties, which fall within the grade of the job, in discussion with the manager.
- Typing of letters, summaries and reports, if appropriate.
- Ensuring good customer service by providing a professional and effective service by dealing with queries from service users, carers or staff in person or on the telephone. Take accurate messages and ensure these are passed on to the appropriate people.
- Organise appointments and transport for clinics as directed.
- Carry out any office duties, such as dealing with post and photocopying; be responsible for document filing and ensure that the relevant records are organised, accessible and up to date.
- Monitor and maintain the departments admin stocks.
- Arrange meetings as and when required.
- Accurately input data onto the relevant electronic system, in a timely manner in line with standard operating procedures.
- Update bed/caseload/zoning boards to reflect live ward/team state as directed.
- Prepare new information packs when required and monitor supplies of CPFT leaflets to ensure adequate stock levels are maintained.
- Create and maintain both manual and electronic health records for all active service users and ensure that their location is tracked.
- Be responsible for filing of all documentation in the clinical notes (if appropriate), in accordance with relevant procedures.
- Be responsible for daily maintenance and organisation of your team environment (e.g. Front of House / Team Office). Report concerns, incidents and maintenance issues to the relevant individual as required.
- Provide cover as directed by your manager, for other members of the admin team in their absence and assist with their workloads as necessary.
Person specification
Education / Qualifications
Essential criteria
- Educated to GCE/GCSE standard
- RSA Stage II/NVQ Level 2 in Administration or equivalent
Experience
Essential criteria
- Experience of working in a busy and demanding office/customer facing environment
- Experience of supporting a multi-disciplinary team
Desirable criteria
- Previous experience of working in a NHS Office environment
Skills & Abilities
Essential criteria
- Excellent customer care skills
- Good IT skills (MS Office)
- Ability to work under occasional pressure/stress
Knowledge & Understanding
Essential criteria
- Clear understanding of confidentiality and the importance of maintaining confidentiality for patients
Other
Essential criteria
- Ability to travel to other Trust sites, if required
Further details / informal visits contact
- Name
- Daniel Ingram
- Job title
- Admin Lead
- Email address
- [email protected]
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