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Norfolk and Norwich University Hospitals NHS Foundation Trust
About
The Norfolk and Norwich University Hospitals NHS Foundation Trust provides a full range of acute clinical services for a catchment area of up over 1 million people. Our vision is “to provide every patient with the care we want for those we love the most”, reflecting the utmost importance that we attach to the quality of care and experience that each and every one of our patients receives.
We provide specialist services in radiotherapy, neonatalogy, paediatrics, orthopaedics, plastic surgery, ophthalmology, rheumatology, medicine and surgery. Every year our 7,000 staff treat people from Norfolk, neighbouring counties and further afield. Our patients are referred to us by around 100 local GP surgeries and other acute hospitals and primary care Trusts around the country. We are involved in the teaching and training of a wide range of health professionals, in partnership with the University of East Anglia and other local education providers.
Ward Clerk
Closed for applications on: 2-Oct-2024 00:01
Vacancy status: Closed
Closed for applications on: 2-Oct-2024 00:01
Key details
Location
- Site
- Norfolk and Norwich University Hospital
- Town
- Norwich
- Postcode
- NR4 7UY
- Major / Minor Region
- Norfolk
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time
- Flexible working
Salary
- Salary
- £22,383 per annum
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 2)
Specialty
- Main area
- Gissing Head & Neck Ward
At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide the best care for every patient’, and if this inspires you and you share our values, we really want you to join our team.
NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others’ diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.
Wish you were here? So do we.
We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.
At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community.
Job overview
The post will be full time 37.5 hours per week.
To work with all members of the clinical team within the multidisciplinary framework. The Ward Clerical Officer is an essential part of a Ward Team, helping to streamline the work of the ward, support and help all members of the ward team to provide a quality service.
Advert
Responsibilities include the provision of clerical support to assist the Ward manager or deputy Manager on the admission/transfer and discharge of patients via PAS & Ward View and to provide bed management/ward coordinator with an accurate bed state by updating the white board in real time.
To greet and help direct Patients, Relatives, Staff and the general public and manage incoming, non-medical telephone calls as appropriate and deal with them either by delegating or referring calls to other staff or returning calls as necessary, also queries via email.
Book porters for transfer of patients/clinical cleans/general maintenance requests using i.serco booking system.
Liaise with other departments to request and collect notes that are required for patient care.
To be responsible to ensure daily filing of patient notes ready for next day coding also accurate tracking of incoming patient notes.
To ensure Electronic Discharge Letters are completed at the time of discharge, to ensure timely filing, ready for coding department.
Working for our organisation
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Detailed job description and main responsibilities
1. To provide clerical support and assist the Ward Manager or their Deputy on the admission/transfer and discharge of patients.
2. To greet and direct all visitors e.g. patients, relatives, Chaplains, to the appropriate member of staff or patient.
3. To update the inpatient diary, ensuring all details are accurate and up to date and correspond with PAS.
Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Applicant requirements
Person specification
Qualifications
Essential criteria
- Good general standard of literacy and numeracy
Experience
Essential criteria
- Previous clerical work including data input
Desirable criteria
- Experience in NHS or customer service organisation
Skills
Essential criteria
- Flexible – able to multi-task and prioritise
- Understanding of the need for confidentiality
Desirable criteria
- To undertake PAS training
- Preference for working in and supporting a multi-disciplinary team
Attitude, aptitude
Essential criteria
- Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Further details / informal visits contact
- Name
- Rhian Coates
- Job title
- Ward Sister
- Email address
- [email protected]
- Telephone number
- 01603 286491
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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