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Birmingham Community Healthcare NHS Foundation Trust
About
We provide high quality, accessible and responsive community and specialist services within Birmingham and the West Midlands. We deliver over 100 clinical services, out in peoples homes and in over 200 hospitals, health centres and clinics. We provide services for adults, children, people with learning disabilities, those with rehabilitation needs and also dental services.
Band 4 Digital Skills Training Support Officer
Closed for applications on: 6-Nov-2024 00:01
Vacancy status: Closed
Closed for applications on: 6-Nov-2024 00:01
Key details
Location
- Site
- Gee House
- Address
- Holborn Hill, Nechells
- Town
- Birmingham
- Postcode
- B7 5JE
- Major / Minor Region
- Birmingham & The Black Country
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (08:00 - 16:00)
Salary
- Salary
- £26,530 - £29,114 Per annum
- Salary period
- Yearly
- Grade
- (Band 4)
Specialty
- Main area
- Digital Technology Service
Job overview
This is an exciting opportunity to join a well established and pro-active Digital Skills Training Team as a Digital Skills Training and Support Officer.
The post holder provides administrative support to the Digital Skills Training Team acting as the first point of contact for training enquiries received via email and telephone.
We are looking for a self motivated, flexible person with a can-do attitude and an eye for detail. The ideal candidate will have excellent communication skills, embrace change, enjoy a challenge, and have a good working knowledge of Microsoft Office.
Advert
Main duties of the job are to:
- Assist the Digital Skills Training Manager in the Department’s administration duties
- Communicate effectively with team colleagues, internal BCHC staff and external agencies
- Deal directly and pro-actively with all correspondence, including matters which are confidential or sensitive
- Work independently to resolve day to day issues
- Monitor and amend (where required) staff records on the ESR system
- Manage issues arising within the Department ensuring they are dealt with effectively, efficiently and appropriately
Working for our organisation
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
Detailed job description and main responsibilities
Please refer to attached Job Description and Personal Specification documents for full details of the main duties and responsibilities.
The post holder will work with an experienced team of Digital Skills Trainers to support with the provision of an efficient Digital Skills training service to the Trust.
They will be responsible for supporting the day to day running of the Digital Skills Training team, handling training requests and bookings effectively and efficiently and for maintaining and updating accurate training records.
Applicant requirements
Person specification
Qualifications & Training
Essential criteria
- I.T. qualification e.g.: ECDL/ RSA/ OCR or equivalent experience in using Microsoft applications
- Educated to O Level/ GCSE standard with Grades C and above in Maths and English or equivalent
Desirable criteria
- Willingness to undertake further training as the role develops
Experience
Essential criteria
- Significant experience of working in a similar position or equivalent
- A high standard of proven administration skills with ability to input accurate information onto databases
- Strong communication skills at all levels
- Experience of delivering delicate information which will require tact and diplomacy
- Advanced experience of using Microsoft Word and Excel
Desirable criteria
- Health service background desirable
Skills & Knowledge
Essential criteria
- Good working knowledge of Microsoft Office
- Ability to go talk through training problem areas with users on a 1-1 basis and also by telephone
- Experience in delivering delicate information to users
- Ability to build effective working relationships at all levels
- Ability to work to tight deadlines and prioritise own workload
- Ability to work both individually and as part of a Team
- Strong organisational skills
- High level of accuracy
- Ability to achieve high degree of accuracy in a pressurised environment
- Capable of managing time effectively and with flexibility with little or no supervision
- To work on own initiative
Personal Qualities
Essential criteria
- Flexible approach
- Self motivated
Desirable criteria
- Cheerful
- Enjoys a challenge
- Embraces change
- Empathetic to others
Further details / informal visits contact
- Name
- Sarah Mowbray
- Job title
- Digital Skills Training Manager
- Email address
- [email protected]
- Telephone number
- 07851043699
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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