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London Ambulance Service NHS Trust
About
The London Ambulance Service NHS Trust (LAS) is the largest free ambulance service in the world, caring for more than one-and-a-half million patients every year.
We are the only London-wide NHS Trust and are at the frontline of the NHS in the capital. We serve an area of approximately 620 square miles. Broadly speaking, this is the whole area within the M25.
We have two main functions - the provision of an Accident and Emergency service to respond to 999 calls and our Patient Transport Service, which performs an important role in taking patients to and from their hospital appointments.
In addition, we also manage the Emergency Bed Service, which co-ordinates registers of specialised care facilities available across London, along with some national monitoring services.
Pool Incident Response Officer
Closed for applications on: 21-Apr-2025 00:01
Vacancy status: Closed
Closed for applications on: 21-Apr-2025 00:01
Key details
Location
- Site
- Pan London
- Town
- London
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Ad-hoc
- Hours
- Flexible working
- Other
Salary
- Salary
- £46,148 - £52,809 per annum HCAS varies depending on location
- Salary period
- Yearly
- Grade
- (Band 7)
Specialty
- Main area
- Incident Response Officer (Pool)
- Interview date
- 02/06/2025
Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. We are the busiest emergency ambulance service in the UK serving one of the world’s most dynamic and diverse cities. We provide emergency and urgent healthcare that is free to patients at the time they receive it.
We are the only NHS provider trust to serve the whole of London and the nine million people who live in, work in or visit the city. We cover an area of 620sq miles and have more than 8,000 people who work or volunteer for us – rising to 10,000 when including bank staff and students.
We answer around two million 999 calls a year and our crews attend more than 3000 emergencies a day. Our 24-hour 111 integrated urgent care services London answer around two million calls a year.
We play a leading role in integrating access to emergency and urgent care in the capital and are striving to ensure patients receive the right response, in the right place, at the right time
Our main role is to respond to emergency 999 calls, providing medical care to patients across the capital, 24-hours a day, 365 days a year. Other services we offer include providing pre-arranged patient transport and finding hospital beds. Working with the police and the fire service, we are prepared for dealing with large-scale or major incidents in the capital.
Job overview
We are looking for conscientious and dedicated staff to join our high performance team. As a member of the Incident Management & Service Delivery department you will be accountable for the safe and effective management of complex occurrences and incident scenes, liaising with other emergency services, providing supervision and welfare for on duty Clinical Team Managers and all frontline staff in the field, whilst maintain high quality patient care and service delivery to required standards.
Alongside the Incident & Delivery Managers (IDMs) and Operational Delivery Manager (ODMs) you will be working with an already well established team of people covering all aspects of incident management and daily performance.
Please ensure you have a completed ‘Line Managers Approval Form’ prior to applying, candidates will be asked to produce this at interview stage. This form can be found in the documents section.
Advert
- You will assume the role of Operational Commander managing staff and patients at a variety of incidents, including major, significant, airside, railway and fast roads.
- You will liaise with key stake holders, working in co-operation with other agencies sharing information, jointly understanding risk and coordinating the Trust’s response.
- You will deliver high quality patient care, being able to hold staff to account where appropriate and being a role model of positive, inspirational and highly visible leadership.
- You will be responsible for the delivery of staff welfare, escalation and referring where necessary.
- You will be called upon to manage and successfully resolve workplace conflicts, using a range of communication skills to support and direct when required.
- The role involves undertaking Trust medicine management audits, site security visits and management of estate issues.
- You will be part of a team responsible for the contribution of the delivery and improvement of the Trusts Key Performance Indicators (KPIs) including; supporting the management of hospital turnaround time, overall job cycle time and maintaining a high level of operational availability by reducing out of service time.
- You will respond to and manage road traffic collisions and undertaking the necessary investigations when required.
- You will represent the Trust as an Event Commander at planned events and stadia.
Working for our organisation
This is a fantastic opportunity to be part of the Incident Management and Service Delivery division of 999 Operations.
We are one of the world’s busiest ambulance services. We have around 8,000 staff and volunteers in our Service: around 3,300 frontline crews in ambulance stations across London, 500 people in our two 999 control rooms and hundreds of support staff based in our offices across the city. We also have two 111 control centres, in Barking and Croydon.
Working for us is an experience like no other, in a city like no other. Whatever your role you’ll be helping people who need us the most.
As well as roles directly related to caring for patients, we employ people in a range of corporate departments.
Together, we all play a key part in making sure that we can respond to anyone needing our help 24 hours a day, 365 days a year.
For all our staff, there is the job satisfaction of knowing that what you do makes a difference, but we offer a range of other benefits as well.
- A minimum 27 days’ holiday each year, increasing with service
- The NHS Pension Scheme which provides membership to a final salary scheme with pension linked to pay near retirement. Other benefits include life assurance, dependent benefits, voluntary early retirement, ill-health retirement benefits and the option to increase retirement benefits
- Access to a round-the-clock employee assistance programme
- Personal and professional development and training opportunities
- Interest-free travel season ticket loan
- Access to occupational health and counselling services
- Salary sacrifice cycle-to-work scheme
- Car leasing scheme
- LINC – peer support network
- Benevolent Fund
- Credit Union Benefit Scheme
- Access to NHS discounts, offering NHS employees a range of money-saving deals
Applicants are advised to read all the information enclosed in the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
Priority will be given to staff at risk candidates.
We reserve the right to close the application window early if we receive a high volume of suitable applications.
Advert is strictly for internal applicants only.
Applicants should familiarise themselves with the new NHS pay progression system introduced from 1 April 2019 as well as the ‘NHS pay deal’ regarding moves from Annex 5 (previously Annex E) to section 2 .
Assessment centre dates - w/b 19/05/2025
Interview dates - w/b 02/06/2025
Course dates - 30/06/2025 - 25/07/2025 followed by 8 weeks of consolidation training
‘Whilst every effort will be made to keep to these dates, they may be subject to change due to operational pressures’.
Please note that your course date cannot be deferred if successful.
Detailed job description and main responsibilities
Please see attached Job description
Applicant requirements
Person specification
Qualifications, Accreditations, Education
Essential criteria
- Degree or equivalent professional qualifications and/or substantial demonstrable experience in a similar role or setting
- Full, current driving licence (including C1) with no more than 3 penalty points
- Recognised emergency driving qualification
Experience
Essential criteria
- Management experience in an emergency services operational setting at the same or similar level
- Ability to develop Operational / Tactical response plans to meet strategic objectives
- Ability to deliver and improve Operational performance
- Persuade, influence and negotiate with Operational staff in time critical circumstances
- Relationship management with key stakeholders in the Operational setting to support corporate aims and objectives
Desirable criteria
- Trained and experienced in Operational command (LAS Ops Commander course, JESIP, NARU)
Knowledge and Skills
Essential criteria
- Prioritising conflicting demands and often unpredictable work patterns
- Ability to demonstrate visible leadership in challenging and stressful situations
- Investigation and report writing skills
- Willingness to undertake any training commensurate with the requirements of the IRO Commander Competency Assurance framework, including maintaining an LAS recognised Clinical qualification and any other mandatory training required for the role
- Demonstrating continuous personal development including leadership, organisation development and change management
Personal Abilities
Essential criteria
- Adhere to the Trust Values and Behaviours
- Ability to consider, decipher and interpret multiple sources of information in real time and to make informed judgments and decisions without reference to others
- Being accountable for results and actions and in turn, holding others to account
- Communicating (orally and in writing), adapting the styles and messages to match the situation and audiences including delivering difficult information and at times, in distressing or emotional situations
- Initiating, building and maintaining relationships with internal and external key stakeholders; developing partnerships and cooperative working
- Demonstrating a passion for delivering quality services
Further details / informal visits contact
- Name
- Michael Pearce
- Job title
- Incident & Delivery Manager
- Email address
- [email protected]
- Telephone number
- 07716 858 888
- Additional information
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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