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Appointments Booking Clerk - Conquest
Closed for applications on: 11-Nov-2024 08:35
Vacancy status: Closed
Closed for applications on: 11-Nov-2024 08:35
Key details
Location
- Site
- Conquest Hospital
- Address
- The Ridge, St Leonards on Sea
- Town
- Hastings
- Postcode
- TN37 7RD
- Major / Minor Region
- East Sussex
Contract type & working pattern
- Contract
- Permanent
- Hours
- Part time - 21.5 hours per week
Salary
- Salary
- £23,615 per annum, pro rata
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 2)
Specialty
- Main area
- Appointments Booking Clerk
We are proud to provide ‘Outstanding’ care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £700 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
The Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.
Job overview
An exciting opportunity has arisen within our booking office. We currently have a vacancy for a part time (21.5h) Appointments Booking Clerk to be based at the Conquest Hospital, within the Outpatient Booking Service, in East Sussex Healthcare, NHS Trust.
Advert
The department provides a fast and responsive outpatient, appointment booking service. The applicant will be expected to ring and agree dates with our patients as well as performing a rostered telephone session, depending on the service needs, of the department. Therefore, the ideal candidate will have excellent communication skills, IT knowledge, and an ability to work on their own initiative and as part of a team, working to strict deadlines. The hours of the service operate between 8am – 6pm Monday - Friday, in shifts of, 08:00-16:00, 09:00 -17:00 and 10:00-18:00, with weekend work 9am – 12 noon on a rota basis.
Working for our organisation
We are proud to provide ‘Outstanding’ care and be a great place to work
We provide safe, compassionate, and high-quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people’s own homes.
In 2020 the Care Quality Commission rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. The Conquest Hospital and our Community Services are rated ‘Outstanding’. Eastbourne DGH rated ‘Good’.
In 2020, the Trust launched its ambitious ‘Building for our Future’ programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
Detailed job description and main responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Applicant requirements
Person specification
Qualifications
Essential criteria
- GCSE or equivalent in English and Maths.
- Ability to undertake additional training on departmental IT and manual systems
- Computer literate
Experience
Essential criteria
- Previous admin and clerical experience in a busy office environment or similar skills
Desirable criteria
- Experience and understanding of a Patient Administration System (PAS)
- Customer care skills and experience, preferably within a healthcare environment
Skills / Knowledge / Abilities
Essential criteria
- Knowledge of IT systems.
Desirable criteria
- An awareness of Government Access Targets.
Further details / informal visits contact
- Name
- Eliza Karel
- Job title
- Elective Booking Manager
- Email address
- [email protected]
- Telephone number
- 03001314600
- Additional information
Contact telephone number: 03001314600 ext 771807
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No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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