Trac proudly powers the recruitment for

Greater Manchester Mental Health NHS Foundation Trust

About

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 160 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Contact

Address: Bury New Road; Prestwich; Manchester; M25 3BL
Contact Number: 0161 938 5253

Find out more

Jobs Website

Vacancy status: Open

Ref: 437-6686593 Vacancy ID: 6686593

Receptionist

Accepting applications until: 07-Nov-2024 23:59

Vacancy status: Open

Accepting applications until: 07-Nov-2024 23:59

Key details

Location

Gwefan: Bentley House
Cyfeiriad: Weston Street
Tref: Bolton
Cod post: BL3 2RR
Major / Minor Region: Manchester

Contract type & working pattern

Contract: Permanent
Oriau: Full time - 37.5 hours per week (Monday - Friday 9-5)

Salary

Cyflog: £23,615 per annum
Cyfnod cyflog: Yearly
Gradd: (NHS AfC: Band 2)

Specialty

Prif leoliad: Administration

Trosolwg o'r swydd

The post holder will be responsible for providing clinic administration and reception support for the CMHT Services. This will include receiving and greeting service users and their carers into clinic areas whilst recording the service users’ attendance and clinical outcome on the electronic patient record system (EPR), along with other administrative duties commensurate to the grade.

The post holder will be interactive with the general public, nursing, medical staff, professionals and other Trust administrative and clerical staff and will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient reception and quality service to all users.

The reception service opening hours are at present, 9:00 am – 5:00 pm, Monday to Friday. A flexible approach to working is essential.

In order to meet the needs of the Trust services you may be required, from time to time, to work outside of your normal area of work to cover absence / sickness. The Trust reserves the right to change your normal area of work to any other location within the Bolton Trust services.

Advert

Be the first line of contact for both face to face and telephone visitors and service users

Responsible for communicating effectively and professionally to service users, carers and other members of staff at all times.

Responsible for checking and recording all patients demographic details and entering onto the EPR (electronic patient record) system

Responsible for clerical processes associated with the non-attendance of outpatients and assist with the booking in of service user appointments.

Gweithio i'n sefydliad

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Please see attached job description and person specification

Staff benefits

Pay Enhancements:

Band	Saturday (midnight to midnight) and any week day after 8pm and before 6am	All time on Sundays and Public Holidays (midnight to midnight)
1	Time plus 47%	Time plus 94%
2	Time plus 41%	Time plus 83%
3	Time plus 35%	Time plus 69%
4 – 9	Time plus 30%	Time plus 60%

27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
Excellent pension
Cycle to work scheme
Salary sacrifice car scheme
Wellbeing programme
Blue Light Card Discounts
fuelGenie Fuel Cards (for applicable roles)

Important Information about working for GMMH:

All positions within the Trust are subject to satisfactory pre-employment checks, for further information on the checks required please visit the NHS Employers website www..nhsemployers.org

Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.

The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.

We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.

Sponsorship

We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government’s website – click here.

If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.

Do you have experience outside the NHS?

We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.

We will consider relevant experience outside the NHS to calculate your salary on appointment. Please contact our Recruitment Team for more information.

**Please note, this vacancy may be closed at any time if sufficient applications have been received**

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Person specification

Essential

Meini prawf hanfodol

Good understanding of the needs for confidentiality
The ability to prioritise and plan conflicting and complex work demands
Outstanding communication skills
A caring and sensitive attitude when communicating with staff and patients
Ability to be numerate and provide statistical data accurately.

Desirable

Meini prawf dymunol

Ability to liaise with multidisciplinary team and differing levels of personnel.
A patient administrative background.
Working within a confidential environment.
Knowledge of working within the NHS